The short answer
A layer on your helpdesk vs a storefront Agent
AskSpot and Yuma AI are both AI agents for online stores, but they solve different problems. Yuma AI is a post-purchase support-ticket automation layer that runs on top of an existing helpdesk – Gorgias, Zendesk, Kustomer – and resolves tickets like WISMO, returns and refunds with real order actions. It is support-first and managed by an account manager, not a storefront seller, and it needs a helpdesk underneath it. AskSpot is a catalog-aware sales and support Agent: it searches your products (including by photo), helps shoppers check out inside the chat, and answers order questions across the storefront and marketplace inboxes – at a flat per-conversation price you can see and start on your own.
How the products line up: Yuma resolves chat and email tickets inside the helpdesk you already run and sells its storefront Sales AI separately. AskSpot splits the same work into two Agents – the AI Chat Agent, which sells and supports on the storefront, and the AI Inbox Agent in your helpdesk and marketplace inboxes – and you can run them together or on their own.
Choose AskSpot if…
You want catalog-aware selling – photo search, in-chat checkout – plus an Inbox Agent that plugs into your helpdesk and marketplace inboxes, at a flat, public price with a self-serve start and no existing helpdesk needed to start.
Choose Yuma AI if…
You already run Gorgias, Zendesk or Kustomer and only need post-purchase tickets resolved – order status, returns, refunds – not selling on the storefront, and you can commit to an annual plan paid upfront, from $14,400 a year.
Feature comparison
AskSpot vs Yuma AI, capability by capability
The same 18-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | Yuma AI |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the Agent finds and recommends products from your own catalogue. | ✓ | ~ |
| Visual search by photoThe shopper uploads a photo and the Agent finds matching or similar products. | ✓ | – |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | ~ |
| Voice in chatThe shopper can speak a question instead of typing it – inside the website chat, not a phone line. | ✓ | – |
| Agentic checkout / copilotThe Agent can browse, choose options and take the shopper through checkout. | ✓ | – |
| Proactive messages & cart recoveryThe Agent reaches out at the right moment and wins back abandoned carts. | ✓ | ~ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | ✓ |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe Agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ✓ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ✓ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | – |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ✓ |
| Marketplace inbox (Allegro, Amazon)The Agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the Agent does not make things up. | ✓ | ✓ |
| Knowledge baseCurate your own Q&A and point the Agent at your site, so it answers on-brand. | ✓ | ✓ |
| Self-learningThe AI learns from your own past conversations and tickets to improve its answers. | ✓ | ✓ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you Agent configuration – and supports you after. | ✓ | ✓ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | – |
| Capabilities documented (of 18) | 15 | 8 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one Agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, September 2026. AskSpot is scored on the same rubric. Self-learning (checked October 2026): Yuma builds its knowledge from your ticket history and learns from the edits your team makes to its draft replies. Where AskSpot trails: Yuma AI automates post-purchase support tickets more deeply inside an existing helpdesk, and has social and messaging channels and 180+ languages live today.
Pricing
What each one costs
Yuma resolves chat and email tickets inside your helpdesk, so we price the same month of work on both sides: AskSpot’s Chat Agent and Inbox Agent together, against Yuma’s annual resolution plans – which run on top of the helpdesk you already pay for. Prices in US dollars, as each vendor lists them, with euros alongside. November 2026.
AskSpot
$660 / month
(€550) for 1,000 chats + 1,000 support emails – Chat Agent and Inbox Agent together.
- AI Chat Agent: $290 (€250) a month, up to 1,250 chats – sells and supports on the storefront
- AI Inbox Agent: $370 (€300) – $150 (€120) a month plus 1,000 resolved tickets × $0.22 (€0.18)
- Then $0.22 (€0.18) per extra chat or resolved ticket; background actions such as drafts or tagging $0.06 (€0.05)
- No seat fees; run either Agent on its own
Yuma AI
≈ $2,000 / month
(≈ €1,850) for the same 1,000 chats + 1,000 support emails – 24,000 resolutions a year, billed annually.
- Annual plans: Starter $14,400/yr (12,000 resolutions) · Growth $40,000/yr (~48,000) · Scale $90,000/yr (~120,000) – ≈ €13,300 / €37,000 / €83,000
- You pay only when Yuma fully resolves a ticket – ~$1.20 each, falling toward $0.55 at volume
- Runs inside your helpdesk (Gorgias, Zendesk, Kustomer…), which you pay for separately
- Sales AI for the storefront is a separate add-on; 12-month commitment paid upfront, first 30 days free
| All-in cost / month | AskSpot | Yuma AI |
|---|---|---|
| 1,000 chats + 1,000 support emails | $660 (€550) – Chat $290 + Inbox $370 | ≈ $2,000 (≈ €1,850) – 24,000 resolutions a year, billed annually |
| 2,000 chats + 2,000 support emails | $1,045 (€865) – Chat $455 + Inbox $590 | ≈ $3,333 (≈ €3,086) – Growth $40,000/yr, billed annually |
| Support emails only – 1,000 | $370 (€300) – Inbox Agent only | ≈ $1,200 (≈ €1,110) – Starter $14,400/yr |
| Selling on the storefront | Included in the Chat Agent | Sales AI add-on – no public price |
Yuma resolves chat and email tickets inside your existing helpdesk and bills each full resolution on an annual plan paid upfront; there is no monthly plan price, and nothing between Starter and Growth is priced, so the 2,000-a-month figure is a month-equivalent. Your helpdesk comes on top, and selling on the storefront needs Yuma’s Sales AI add-on, which has no public price. AskSpot’s Chat Agent covers up to 1,250 chats for $290, and its Inbox Agent costs $150 a month plus $0.22 per resolved ticket; you can run either one on its own, with no seat fees. No annual lock-in. Yuma figures in US dollars from its pricing page, which now calls them illustrative, with euros at €1 ≈ $1.08. November 2026.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Selling from the catalog – text and photo product search
- Helping the shopper check out inside the chat (agentic copilot)
- Virtual fitting room and product visualization
- A standalone storefront Agent – no existing helpdesk needed to start (the Inbox Agent connects to yours)
- Answering in the Allegro and Amazon marketplace inboxes
- Public, flat pricing with a self-serve start
Yuma AI is stronger at
- Deep, autonomous post-purchase ticket automation with guardrails
- Real order actions inside your helpdesk – refunds, returns, exchanges
- High automation rates – ~89% for its top brands
- Social and messaging (DM) channels, and 180+ languages
- Managed onboarding – an account manager configures it for you
See AskSpot on your own catalogue
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
One platform, two Agents
The AI Chat & Inbox Agents
AskSpot is two Agents on one platform – the on-site AI Chat Agent that sells from your own catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“First and foremost, it relieves the store staff from constantly answering the same, trivial questions. As a result, when a customer genuinely needs help, they are immediately directed to a team that has the time, energy, and ability to assist them properly. … People frequently ask the same questions in similar ways, such as whether the store is open or if guitars have strings. For such questions, this chat is ideal.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs Yuma AI – common questions
Is Yuma AI better than AskSpot?
It depends on the job. Yuma AI is a post-purchase support-ticket automation layer that sits on top of an existing helpdesk (Gorgias, Zendesk, Kustomer) and resolves tickets with real order actions – deep automation, but support-only and managed. AskSpot does more for catalog-aware selling – product search (including by photo), in-chat checkout and marketplace inboxes – at a flat, public price with a self-serve start, and needs no existing helpdesk to start (its Inbox Agent connects to yours). The capability table and pricing above lay out the trade.
How much does Yuma AI cost?
Yuma AI is outcome-based – you pay only when it fully resolves a ticket (any human touch makes it free). Published annual plans: Starter $14,400/yr (12,000 resolutions), Growth $40,000/yr (~48,000) and Scale $90,000/yr (~120,000) – about €13,300, €37,000 and €83,000 – with the per-resolution rate dropping from ~$1.20 toward a $0.55 floor at higher volume. Plans are a 12-month commitment paid upfront; the first 30 days are free and there is no implementation fee. Note Yuma runs on top of an existing helpdesk, so budget for that too. Checked September 2026.
Does Yuma AI do product search or marketplace inboxes?
Yuma AI can surface upsell items during support, but full conversational catalog search, visual (photo) product search, in-chat checkout and the Allegro and Amazon marketplace inboxes are not advertised on its public pages as of September 2026. AskSpot offers all of them.
Does Yuma AI need an existing helpdesk?
Yes. Yuma AI is a layer that runs on top of a helpdesk such as Gorgias, Zendesk or Kustomer, so you need to be running (and paying for) that helpdesk for Yuma to work. AskSpot’s storefront Agent sells and supports with no existing helpdesk required, so you get value on day one; its inbox agent does connect to your helpdesk (like Yuma), but it is optional.
What is the best Yuma AI alternative for e-commerce?
If you want an AI that sells from the catalogue and supports across the storefront and marketplaces – as a standalone storefront Agent that needs no existing helpdesk to start, at a public flat price – AskSpot is a strong Yuma AI alternative. It reads your catalogue and order data, works on every major e-commerce platform, and prices flat with no per-seat fees.
Comparisons
How AskSpot compares
See how AskSpot stacks up against the other AI chat and support tools for online stores – same rubric, real pricing.