The short answer
A layer on your helpdesk vs a storefront agent
AskSpot and Yuma AI are both AI agents for online stores, but they solve different problems. Yuma AI is a post-purchase support-ticket automation layer that runs on top of an existing helpdesk – Gorgias, Zendesk, Kustomer – and resolves tickets like WISMO, returns and refunds with real order actions. It is support-first and managed by an account manager, not a storefront seller, and it needs a helpdesk underneath it. AskSpot is a catalog-aware sales and support agent: it searches your products (including by photo), helps shoppers check out inside the chat, and answers order questions across the storefront and marketplace inboxes – at a flat per-conversation price you can see and start on your own.
Choose AskSpot if…
You want catalog-aware selling – photo search, in-chat checkout – plus an inbox agent that plugs into your helpdesk and marketplace inboxes, at a flat, public price with a self-serve start and no existing helpdesk needed to start.
Choose Yuma AI if…
You already run a helpdesk (Gorgias, Zendesk, Kustomer) and want to auto-resolve post-purchase tickets inside it – WISMO, returns, refunds – with a managed setup, and are fine with an annual, outcome-based price.
Feature comparison
AskSpot vs Yuma AI, capability by capability
The same 16-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | Yuma AI |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the agent finds and recommends products from your live catalogue. | ✓ | ~ |
| Visual search by photoThe shopper uploads a photo and the agent finds matching or similar products. | ✓ | – |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | ~ |
| Agentic checkout / copilotThe agent can browse, choose options and take the shopper through checkout. | ✓ | – |
| Proactive messages & cart recoveryThe agent reaches out at the right moment and wins back abandoned carts. | ✓ | ~ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | ✓ |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ✓ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ✓ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | – |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ✓ |
| Marketplace inbox (Allegro, Amazon)The agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the agent does not make things up. | ✓ | ✓ |
| Knowledge baseCurate your own Q&A and point the agent at your site, so it answers on-brand. | ✓ | ✓ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you agent configuration – and supports you after. | ✓ | ✓ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | – |
| Capabilities documented (of 16) | 13 | 7 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, September 2026. AskSpot is scored on the same rubric. Where AskSpot trails: Yuma AI automates post-purchase support tickets more deeply inside an existing helpdesk, and has social and messaging channels and 180+ languages live today.
Pricing
What each one costs
Different models. AskSpot bills per conversation at a flat rate; Yuma AI bills per fully-resolved ticket on annual plans (Starter €13,300/yr and up) and runs on top of an existing helpdesk – so compare the all-in cost, not the sticker. September 2026.
AskSpot
€250 / month
at ~1,000 conversations – flat rate, 1,250 included, no existing helpdesk needed to start.
- Includes 1,250 conversations a month
- Then €0.18 per extra conversation
- Works with no existing helpdesk – the storefront agent is standalone (the inbox agent connects to yours)
- Public price, self-serve start, no annual lock-in
Yuma AI
from €13,300 / year
Starter – 12,000 resolutions/yr (~€1.11 each) · 12-month commitment.
- Annual plans: Starter €13,300/yr (12,000 resolutions) · Growth €37,000/yr (~48,000) · Scale €83,000/yr (~120,000)
- You pay only when Yuma fully resolves a ticket (any human touch is free) – rate ~€1.11 → €0.51 as volume grows
- No storefront chat of its own – Yuma runs only inside an existing helpdesk (Gorgias, Zendesk, etc.)
- 12-month commitment, paid upfront; first 30 days free, no implementation fee
- Sales AI (on-storefront selling) is a separate subscription; no free tier
| All-in cost / month | AskSpot | Yuma AI |
|---|---|---|
| ~1,000 AI conversations | €250 (1,250 included, everything in) | ≈ €1,110/mo (Starter · 12,000/yr · billed annually) |
| ~2,000 AI conversations | €385 | ≈ €1,850/mo (24,000/yr · between Starter & Growth · billed annually) |
Yuma AI is outcome-based – you pay only when it fully resolves a ticket (any human touch is free) – and it needs an existing helpdesk underneath, so its real cost includes that helpdesk too. Published annual plans: Starter €13,300/yr (12,000 resolutions), Growth €37,000/yr (~48,000), Scale €83,000/yr (~120,000), the per-resolution rate falling from ~€1.11 toward a €0.51 floor; each is a 12-month commitment paid upfront. AskSpot’s price is public and flat, gives you a standalone storefront agent with no existing helpdesk required (its inbox agent connects to yours), includes 1,250 conversations with no per-seat fees, and the agent never caps out mid-month.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Selling from the catalog – text and photo product search
- Helping the shopper check out inside the chat (agentic copilot)
- Virtual fitting room and product visualization
- A standalone storefront agent – no existing helpdesk needed to start (the inbox agent connects to yours)
- Answering in the Allegro and Amazon marketplace inboxes
- Public, flat pricing with a self-serve start
Yuma AI is stronger at
- Deep, autonomous post-purchase ticket automation with guardrails
- Real order actions inside your helpdesk – refunds, returns, exchanges
- High automation rates – ~89% for its top brands
- Social and messaging (DM) channels, and 180+ languages
- Managed onboarding – an account manager configures it for you
See AskSpot on your own catalogue
A 20-minute demo on your own products and order data – no rip-and-replace, live in days.
One platform, two agents
The AI Chat & Inbox Agents
AskSpot is two agents on one platform – the on-site AI Chat Agent that sells from your live catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
GadziSklep: 81% of exotic-pet chats resolved by AI
GadziSklep's AskSpot chat helps hobbyists build a whole terrarium setup – enclosure, UVB, heating, feeders and supplements – resolving 81% of chats, sending 30.6% to the cart at a 48% recommendation click-through, 69% of it after hours.
Read the story →
How Carmager resolves 72% of chats across 12 markets
Carmager sells made-to-measure car accessories across 12 storefronts. AskSpot answers fitment in the shopper's language – 72% resolved, 19.6% to cart, 11.3% buy.
Read the story →
How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs Yuma AI – common questions
Is Yuma AI better than AskSpot?
It depends on the job. Yuma AI is a post-purchase support-ticket automation layer that sits on top of an existing helpdesk (Gorgias, Zendesk, Kustomer) and resolves tickets with real order actions – deep automation, but support-only and managed. AskSpot does more for catalog-aware selling – product search (including by photo), in-chat checkout and marketplace inboxes – at a flat, public price with a self-serve start, and needs no existing helpdesk to start (its inbox agent connects to yours). The capability table and pricing above lay out the trade.
How much does Yuma AI cost?
Yuma AI is outcome-based – you pay only when it fully resolves a ticket (any human touch makes it free). Published annual plans: Starter €13,300/yr (12,000 resolutions), Growth €37,000/yr (~48,000) and Scale €83,000/yr (~120,000), with the per-resolution rate dropping from ~€1.11 toward a €0.51 floor at higher volume. Plans are a 12-month commitment paid upfront; the first 30 days are free and there is no implementation fee. Note Yuma runs on top of an existing helpdesk, so budget for that too. Checked September 2026.
Does Yuma AI do product search or marketplace inboxes?
Yuma AI can surface upsell items during support, but full conversational catalog search, visual (photo) product search, in-chat checkout and the Allegro and Amazon marketplace inboxes are not advertised on its public pages as of September 2026. AskSpot offers all of them.
Does Yuma AI need an existing helpdesk?
Yes. Yuma AI is a layer that runs on top of a helpdesk such as Gorgias, Zendesk or Kustomer, so you need to be running (and paying for) that helpdesk for Yuma to work. AskSpot’s storefront agent sells and supports with no existing helpdesk required, so you get value on day one; its inbox agent does connect to your helpdesk (like Yuma), but it is optional.
What is the best Yuma AI alternative for e-commerce?
If you want an AI that sells from the catalogue and supports across the storefront and marketplaces – as a standalone storefront agent that needs no existing helpdesk to start, at a public flat price – AskSpot is a strong Yuma AI alternative. It reads your live catalogue and order data, works on every major e-commerce platform, and prices flat with no per-seat fees.