spotSee AskSpot on your sports & outdoor store
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
How it works
The toolkit behind these sports results
From activity-based fit to technical gear advice and delivery, it’s one set of tools working across your store and inbox.
Sell on your store
Answer & Support
Around the clock
Your busiest hours aren't nine to five
Each bar is the share of conversations by hour of day, in local time. The shaded window is when a typical team is at their desks. Everything outside it is the agent working a shift no one else is on.
From real conversations
What sports & outdoor shoppers actually ask
Across ~32,000 real store conversations, technical specs and fit lead – closely followed by delivery – and roughly one in seven shoppers asks the Agent to help choose the right gear.
Based on ~32,000 real conversations across chat and email · about 8 messages each · Poland, Germany and international EU stores, one AI Agent.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce – with data protection, reliable AI and full operational control.
Integrates with your stack
Proof
Sports & outdoor case studies – and beyond
How one AI Agent runs across Szopex’s three retail brands
One AskSpot Agent runs across Szopex's three storefronts – Sklep Biegacza, Warsaw Sneaker Store and SKStore – on three e-commerce platforms. 67% of chats resolved, 58% product CTR, 11.7% end in a purchase.
Read the story →
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“First and foremost, it relieves the store staff from constantly answering the same, trivial questions. As a result, when a customer genuinely needs help, they are immediately directed to a team that has the time, energy, and ability to assist them properly. … People frequently ask the same questions in similar ways, such as whether the store is open or if guitars have strings. For such questions, this chat is ideal.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AI Chat Agent for sports & outdoors – frequently asked questions
Can AskSpot give technical gear advice?
Yes – it recommends the right equipment for the sport and the customer’s level (“which starter running shoe?”) and answers the hard product questions demanding buyers ask.
Can it match gear to a customer’s level and use?
Yes. It asks about experience, use and fit and recommends from your own catalogue, the way a specialist in-store would.
Does it actually work for sports stores?
Across real sports and outdoors stores it adds an item to the cart in up to 17% of chats, up to 12% end in a purchase, and up to 62% resolve with no human – over 32,000 conversations handled.
Which platforms and channels does it work with?
Shopify, Magento, PrestaShop, WooCommerce, IdoSell and more, plus Allegro, Amazon and your helpdesk – on-site chat, email and marketplace inboxes, in 200+ languages.
Is my data safe, and is there a trial?
Your store and customer data are EU-hosted, never used to train external AI models, and GDPR-compliant. You can start a free 7-day trial straight from sign-up – no credit card required.
Other industries
Other industries we work in
Same Agent, different questions. See how it sells in another vertical.