The short answer
Both sell, built for different stores
AskSpot and Rep AI are both agentic AI for online stores, but they fit different setups. Rep AI is a Shopify-first sales concierge – strong at proactive, behaviour-triggered selling (drop-off detection, cart rescue), priced per website session. AskSpot is a platform-agnostic sales and support Agent: it searches your catalogue (including by photo), helps shoppers check out inside the chat, and answers order questions across the storefront and marketplace inboxes – priced per conversation, not per website visit, with no per-seat fees.
Choose AskSpot if…
You want an AI that sells and supports on any platform – catalog and photo search, in-chat checkout, marketplace inboxes – at a flat price per conversation, not per website visit.
Choose Rep AI if…
You’re a Shopify store where behaviour-triggered selling (exit intent, drop-off detection) is the priority, and paying per website session suits your traffic – Rep AI bills every visit whether or not the shopper chats, and has no search by photo.
Feature comparison
AskSpot vs Rep AI, capability by capability
The same 17-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | Rep AI |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the Agent finds and recommends products from your own catalogue. | ✓ | ✓ |
| Visual search by photoThe shopper uploads a photo and the Agent finds matching or similar products. | ✓ | – |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | ✓ |
| Voice in chatThe shopper can speak a question and hear the answer read aloud – inside the website chat, not a phone line. | ✓ | – |
| Agentic checkout / copilotThe Agent can browse, choose options and take the shopper through checkout. | ✓ | ~ |
| Proactive messages & cart recoveryThe Agent reaches out at the right moment and wins back abandoned carts. | ✓ | ✓ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | ✓ |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | ✓ |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe Agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ✓ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ✓ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | ~ |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ✓ |
| Marketplace inbox (Allegro, Amazon)The Agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the Agent does not make things up. | ✓ | ~ |
| Knowledge baseCurate your own Q&A and point the Agent at your site, so it answers on-brand. | ✓ | ✓ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you Agent configuration – and supports you after. | ✓ | ~ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | ~ |
| Capabilities documented (of 17) | 14 | 9 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one Agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, September 2026. AskSpot is scored on the same rubric. Where AskSpot trails: Rep AI has social and messaging channels today. Rep AI’s full helpdesk suite is a beta add-on, and its grounding carries no anti-hallucination guarantee; both vendors offer a free trial rather than a permanent free plan.
Pricing
What each one costs
The models don’t line up: AskSpot bills per conversation, Rep AI bills per website session (visits), so you pay for traffic whether or not it chats. Compare at your real traffic, not the sticker. Figures from each vendor’s pricing page, September 2026 – in US dollars, as each vendor lists them, with euros alongside.
AskSpot
$290 / month
(€250) at ~1,250 conversations – flat rate, everything in.
- Includes 1,250 conversations a month
- Then $0.22 (€0.18) per extra conversation
- Priced per conversation – you don’t pay for traffic that never chats
- Every capability included – no per-seat fees, no paid add-ons
Rep AI
$130–726 / month
(≈ €120–672) priced per website session, not per conversation – Concierge (Sales + Support) at typical traffic.
- Sold as modules: Sales · Support · Concierge (Sales + Support)
- Metered by website sessions – Concierge runs 10k sessions $130 · 25k $263 · 50k $462 · 80k $726 a month (≈ €120 / €244 / €428 / €672)
- Virtual fitting room and the AI Helpdesk are paid add-ons, on top
- Annual billing is 20% cheaper
| All-in cost / month | AskSpot | Rep AI |
|---|---|---|
| ~1,000 conversations | $290 (€250) – 1,250 included, everything in | $263 (≈ €244) – Concierge (Sales + Support) at ~25k sessions |
| ~2,000 conversations | $455 (€385) | $462 (≈ €428) – Concierge (Sales + Support) at ~50k sessions |
Rep AI bills per website session, not per conversation, so the two can’t be compared directly without an engagement assumption. At a typical ~5% chat-engagement rate, ~1,000 conversations is roughly 20–25k sessions (Sales $209, Concierge $263 a month – ≈ €194 / €244) and ~2,000 conversations is roughly 40–50k sessions (Sales $368, Concierge $462 – ≈ €341 / €428). Your real number depends on your traffic and engagement rate: a high-traffic store with low chat engagement pays for many visits that never chat. AskSpot folds every capability into one flat per-conversation rate with 1,250 conversations included and no add-ons. Rep AI figures are monthly billing in US dollars from its pricing page, with euros at €1 ≈ $1.08, September 2026.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Selling on any platform, not just Shopify
- No cap on your catalogue – unlimited SKUs and URLs, not tier-limited
- Product search by photo
- Answering in the Allegro and Amazon marketplace inboxes
- Answering in 200+ languages on the same catalogue and order data
- Flat pricing per conversation, not per website visit
- A shipped Inbox Agent, not a beta add-on
Rep AI is stronger at
- Proactive, behaviour-triggered selling (drop-off detection, exit intent)
- Deep Shopify-native cart and checkout
- Upsell and cart-rescue flows built for Shopify
- A mature Shopify app ecosystem
- A 5× ROI guarantee
- Fast one-click install for a Shopify store
See AskSpot on your own catalogue
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
One platform, two Agents
The AI Chat & Inbox Agents
AskSpot is two Agents on one platform – the on-site AI Chat Agent that sells from your own catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs Rep AI – common questions
Is AskSpot better than Rep AI?
It depends on the job. If you sell across several platforms and marketplaces and want photo search and flat per-conversation pricing, AskSpot does more. If you’re on Shopify and want proactive, behaviour-triggered selling and per-traffic pricing suits you, Rep AI is a strong fit. The capability table and pricing above lay out the trade.
How much does Rep AI cost?
Rep AI is priced per website session (visits), not per conversation, and sold as modules – Sales, Support and Concierge (Sales + Support). The Concierge module runs $130 a month at 10k sessions, $263 at 25k, $462 at 50k and $726 at 80k (≈ €120, €244, €428 and €672); Virtual fitting room and the AI Helpdesk are paid add-ons, and annual billing is 20% cheaper. Because it bills per visit, the cost depends on your traffic and how many visitors actually chat. Checked September 2026 – see Rep AI’s pricing page for current rates.
Does Rep AI have photo search or marketplace inboxes?
Not as advertised on its public pages as of September 2026. Rep AI recommends products, adds to cart and sells proactively on Shopify, but visual (photo) product search and Allegro/Amazon marketplace inboxes are not documented features. AskSpot offers both.
Can AskSpot sell proactively like Rep AI?
Yes – AskSpot sends proactive messages and recovers abandoned carts, searches the catalogue by text and photo, shows product cards with add-to-cart, and helps the shopper check out in the chat. Rep AI’s particular strength is behaviour-triggered selling deeply wired into Shopify (drop-off detection, exit intent) – that is one area where Rep AI reaches further on Shopify stores.
What is the best Rep AI alternative for e-commerce?
If you want an AI that sells and supports across any platform and the marketplaces – not just Shopify – AskSpot is a strong Rep AI alternative. It reads your catalogue and order data, works on every major e-commerce platform, answers in 200+ languages and prices flat per conversation, not per website visit.
Comparisons
How AskSpot compares
See how AskSpot stacks up against the other AI chat and support tools for online stores – same rubric, real pricing.