The short answer
A contact-centre suite vs a selling Agent
REVE Chat is a customer-engagement suite for many industries: live chat with co-browsing and audio and video calls, ticketing, many social and messaging channels, a phone voice bot and its Wize AI Agent. It has a free plan and a low entry price, and charges per seat plus a monthly allowance of AI conversations – when the allowance runs out, the AI stops replying to new customers until you buy more. AskSpot is a catalog-aware sales and support Agent that we set up for you: it searches your products (including by photo), offers a virtual fitting room and voice in the chat, helps shoppers check out inside the chat, cancels orders itself once you allow it, and answers support emails inside your helpdesk – in 200+ languages, at a flat price per conversation that keeps answering past the included volume.
Choose AskSpot if…
You want an AI built for selling – search by photo, a virtual fitting room, voice both ways, product cards with add-to-cart and checkout inside the chat – that also cancels orders, runs returns and answers support emails in the helpdesk you already run (Freshdesk, Thulium, Zendesk). And you want it to keep answering when traffic spikes, with no seat fees and the setup done for you.
Choose REVE Chat if…
Your team works like a contact centre and needs co-browsing, video calls, a phone voice bot and many social channels in one suite, with AI as a side feature – keeping in mind that its AI stops replying to new customers once the monthly allowance runs out.
Feature comparison
AskSpot vs REVE Chat, capability by capability
The same 17-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | REVE Chat |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the Agent finds and recommends products from your own catalogue. | ✓ | ✓ |
| Visual search by photoThe shopper uploads a photo and the Agent finds matching or similar products. | ✓ | – |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | ~ |
| Voice in chatThe shopper can speak a question and hear the answer read aloud – inside the website chat, not a phone line. | ✓ | – |
| Agentic checkout / copilotThe Agent can browse, choose options and take the shopper through checkout. | ✓ | ~ |
| Proactive messages & cart recoveryThe Agent reaches out at the right moment and wins back abandoned carts. | ✓ | ✓ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | ~ |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe Agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ~ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | – |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | ✓ |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ✓ |
| Marketplace inbox (Allegro, Amazon)The Agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the Agent does not make things up. | ✓ | ~ |
| Knowledge baseCurate your own Q&A and point the Agent at your site, so it answers on-brand. | ✓ | ✓ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you Agent configuration – and supports you after. | ✓ | ~ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | ✓ |
| Capabilities documented (of 17) | 14 | 6 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one Agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, October 2026. AskSpot is scored on the same rubric. Partial scores for REVE Chat: its e-commerce page lists product and cart sync and checkout links rather than add-to-cart in the chat, and its AI can start checkout with ‘technical setup’; it looks up orders, while cancellations and returns depend on what your connected systems support; its dashboard tracks chatbot performance rather than revenue. Its voice bot answers phone calls, not the website chat. Where AskSpot trails: REVE Chat includes co-browsing, video calls, ticketing with SLAs and many social channels, and has a permanent free plan.
Limits and extras
Not part of the 17-point score – but these decide what you pay and what happens on a busy day.
| Limit or extra | AskSpot | REVE Chat |
|---|---|---|
| What you pay for | Conversations – 1,250 included, then $0.22 each | A plan with seats and a monthly allowance of AI conversations; more in steps of 250 ($62.50) |
| When the included volume runs out | The Agent keeps answering; extra conversations cost $0.22 | The AI Agent stops responding to new customers until you buy more AI credits |
| Team seats | No seat fees | 1, 3 or 10 seats by plan; extra seats $8.99–24.99 a month |
| Support emails | The AI Inbox Agent answers tickets inside Freshdesk, Thulium and Zendesk | Ticketing for your human team; AI answers to emails not advertised |
| Order actions | Cancels orders itself once you allow it, with a configurable returns workflow | Order lookup; cancellations and returns where your connected systems support them |
| Languages | 200+ | 40+ |
| Done-for-you setup | Included, with a dedicated success manager | Self-setup through configuration; demo on request |
| Billing and trial | Monthly billing, 7-day free trial – for custom pricing, contact us | Free plan; 14-day trial of Enterprise; 15% off yearly |
| Marketplace inboxes | Allegro, Amazon | Not advertised |
Pricing
What each one costs
AskSpot charges a flat rate per conversation; REVE Chat sells plans with seats and a capped number of AI conversations, which you raise in steps of 250. Compare the all-in cost at the same volume, not the sticker price. Prices in US dollars, as each vendor lists them, with euros alongside – monthly billing, October 2026. The cards show each plan at the 1,250 conversations AskSpot includes; the table below compares the same two volumes we use across the site.
AskSpot
$290 / month
(€250) at ~1,250 conversations – flat rate, everything in.
- Includes 1,250 conversations a month
- Then $0.22 (€0.18) per extra conversation – the Agent never stops answering
- No per-seat fees – your whole team can log in
- Done-for-you setup and a dedicated success manager included
REVE Chat
$309.99 / month
(≈ €287) at ~1,250 AI conversations – Growth plan, 3 seats.
- Free $0 (1 seat, 10 AI conversations) · Starter $14.99 (1 seat, 50) · Growth $59.99 (3 seats, 250) · Enterprise $291.99 (10 seats, 1,000) – ≈ €14 / €56 / €270
- More AI conversations in steps of 250 for $62.50 (≈ €58) – $0.25 each
- Extra seats $8.99 (Starter), $13.99 (Growth) or $24.99 (Enterprise) a month
- At the limit, the AI stops replying to new customers until you buy more
| All-in cost / month | AskSpot | REVE Chat |
|---|---|---|
| ~1,000 AI conversations | $290 (€250) – 1,250 included, everything in | $247.49 (≈ €229) – Growth with 1,000 AI conversations |
| ~2,000 AI conversations | $455 (€385) | $497.49 (≈ €461) – Growth with 2,000 AI conversations |
At about 1,000 AI conversations a month REVE Chat is a little cheaper; at the 1,250 conversations AskSpot includes ($290 against $309.99) and at 2,000, AskSpot is. The difference that matters on a busy day: REVE Chat’s AI stops replying to new customers once the monthly allowance is used up, while AskSpot keeps answering at $0.22 per extra conversation. REVE Chat figures are its own pricing calculator on monthly billing, in US dollars, with euros at €1 ≈ $1.08; AskSpot’s dollar and euro prices are both list prices. October 2026.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Search by photo across your catalogue, a virtual fitting room, and voice both ways in the website chat
- Product cards with add-to-cart and checkout inside the chat (agentic copilot)
- Order actions – the Agent cancels orders itself once you allow it in settings and runs a configurable returns workflow
- An AI that answers support emails inside Freshdesk, Thulium and Zendesk
- No cut-off when traffic spikes – the Agent keeps answering past the included volume – and no seat fees
- 200+ languages against 40+
- Done-for-you setup and a dedicated success manager, included in the price
- A bonus if you sell in Central Europe: the Allegro and Amazon marketplace inboxes and native Shoper, IdoSell and AtomStore integrations
REVE Chat is stronger at
- Co-browsing, screen sharing and audio and video calls between your team and customers
- A phone voice bot, with voice minutes included from the Growth plan
- Many channels – Facebook, Instagram, WhatsApp and email, plus Telegram, TikTok, Viber and SMS as add-ons
- Ticketing with SLAs for a support team
- A permanent free plan and a low entry price – $14.99 a month
- A 14-day trial of the Enterprise plan
See AskSpot on your own catalogue
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
One platform, two Agents
The AI Chat & Inbox Agents
AskSpot is two Agents on one platform – the on-site AI Chat Agent that sells from your own catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs REVE Chat – common questions
Is AskSpot better than REVE Chat?
It depends on the job. If you want an AI that sells – photo search, a virtual fitting room, voice, product cards and checkout in the chat – and also cancels orders and answers support emails, AskSpot does more, and it never stops answering when traffic spikes. If you want a broad contact-centre suite with co-browsing, video calls, ticketing, a phone voice bot and many social channels, starting free, REVE Chat is a good fit. The capability table and pricing above lay out the trade.
How much does REVE Chat cost?
On monthly billing REVE Chat has a Free plan (1 seat, 10 AI conversations), Starter at $14.99 (1 seat, 50), Growth at $59.99 (3 seats, 250 AI conversations and 100 voice-bot minutes) and Enterprise at $291.99 (10 seats, 1,000). More AI conversations cost $62.50 per 250, extra seats $8.99–24.99 a month, and yearly billing saves 15%. At about 1,250 AI conversations – the volume AskSpot includes – the Growth plan comes to $309.99 (≈ €287), against AskSpot’s $290 (€250); at 2,000 it is $497.49 (≈ €461) against $455 (€385). Checked October 2026 – see REVE Chat’s pricing page for current rates.
What happens when REVE Chat’s AI conversations run out?
According to REVE Chat’s pricing page, it won’t cut a customer off mid-conversation, but the AI Agent stops responding to new customers until you buy more AI credits, and unused monthly credits don’t carry over. AskSpot keeps answering past the 1,250 conversations included in the plan and charges $0.22 (€0.18) for each extra one.
Does REVE Chat have photo search, voice or a virtual fitting room?
Not in the website chat, as advertised on its public pages as of October 2026. REVE Chat’s voice bot answers phone calls, and its chat can carry audio and video calls with your human agents, but search by photo, an AI that listens and speaks in the website chat, and a virtual try-on aren’t documented. AskSpot searches your catalogue by photo, shows products on the shopper or in their room in a virtual fitting room, and takes spoken questions and reads its answers aloud inside the chat.
What is the best REVE Chat alternative for e-commerce?
If you want an AI agent built for selling – photo search, a virtual fitting room, voice, product cards and checkout in the chat – that also handles orders and support emails and never stops answering at a monthly cap, AskSpot is a strong REVE Chat alternative. It reads your catalogue and order data, answers in 200+ languages, and comes set up for you at a flat rate with $0.22 (€0.18) per extra conversation and no seat fees.
Comparisons
How AskSpot compares
See how AskSpot stacks up against the other AI chat and support tools for online stores – same rubric, real pricing.