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How it works
The toolkit behind these marketplace results
From product discovery across categories to order status, returns and loyalty – on the web and in your app – it’s one set of tools working across your store and inbox.
Sell on your store
Answer & Support
Around the clock
Your busiest hours aren't nine to five
Each bar is the share of conversations by hour of day, in local time. The shaded window is when a typical team is at their desks. Everything outside it is the agent working a shift no one else is on.
From real conversations
What marketplace shoppers actually ask
Across 56,000 real marketplace conversations, a third is pure discovery – help me find the right thing in a catalog too big to browse. The rest is the long post-sale tail that third-party sellers, parcel lockers and instalments generate.
Based on 56,000 real marketplace conversations · about 8 messages each · 43% arriving outside business hours · 19% opening in Russian.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce – with data protection, reliable AI and full operational control.
Integrates with your stack
Proof
Marketplace case studies – and beyond
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
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How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
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How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
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See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“First and foremost, it relieves the store staff from constantly answering the same, trivial questions. As a result, when a customer genuinely needs help, they are immediately directed to a team that has the time, energy, and ability to assist them properly. … People frequently ask the same questions in similar ways, such as whether the store is open or if guitars have strings. For such questions, this chat is ideal.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AI Chat Agent for marketplaces – frequently asked questions
Can AskSpot handle product discovery across a huge catalogue?
Yes – it helps shoppers find and compare products across a broad, multi-category catalogue (“recommend mid-range wireless headphones”), then answers order status and returns.
Can it handle very high conversation volume?
Yes. On a marketplace it handles around 56,000 conversations a month across discovery, order tracking and returns, in the shopper’s language and inside the native apps.
Does it actually work for marketplaces?
Across a real marketplace up to 17% of chats fill a basket and up to 55% resolve with no human, at around 56,000 conversations a month.
Which platforms and channels does it work with?
Shopify, Magento, PrestaShop, WooCommerce, IdoSell and more, plus Allegro, Amazon and your helpdesk – on-site chat, email and marketplace inboxes, in 200+ languages.
Is my data safe, and is there a trial?
Your store and customer data are EU-hosted, never used to train external AI models, and GDPR-compliant. You can start a free 7-day trial straight from sign-up – no credit card required.
Other industries
Other industries we work in
Same Agent, different questions. See how it sells in another vertical.