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From real conversations
What marketplace shoppers actually ask
Across 56,000 real marketplace conversations, a third is pure discovery — help me find the right thing in a catalog too big to browse. The rest is the long post-sale tail that third-party sellers, parcel lockers and instalments generate.
Based on 56,000 real marketplace conversations · about 8 messages each · 43% arriving outside business hours · 19% opening in Russian.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce — with data protection, reliable AI and full operational control.
Integrates with your stack
Proof
Case studies from this industry and beyond
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi — 56,000 conversations a month, 43% of them inside the native apps and 19% opening in Russian. 76% are resolved with no human.
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How Morele.net cut customer service costs by 90%
Morele.net cut customer service costs by 90% and went from 50 support agents to 5. AskSpot resolves 71% of its 37,600 monthly chats with no human, and answers Allegro marketplace questions from the same catalog.
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How Militaria resolves 83% of chats in 9 languages
Militaria.pl runs AskSpot AI chat across three domains in nine shopper languages: 48% product recommendation click-through, 27% add-to-cart after a chat and 83% of chats resolved with no human — 16,600 conversations a month, over half after hours.
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How 4FIZJO automated 50% of customer inquiries with AI
4FIZJO cut website calls and messages by 40% and automates a third of its helpdesk tickets. AskSpot's AI Chat resolves 74% of its 21,360 monthly chats with no human, across 6 markets, and its Inbox Agent clears email and Allegro tickets in Thulium.
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How Taiwangun’s AI inbox answers airsoft email in 6+ languages
Taiwangun's AskSpot AI Inbox Agent reads every support email in Freshdesk in the shopper's own language — 4,700 emails over two months, more than half of them not in Polish, 63% arriving after hours, 31% resolved end to end with no human.
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How Tatuum turns 18% of fashion chats into a sale
Tatuum's AskSpot sales agent turns 18% of chats into a purchase and 28% into cart-adds — reading the size chart from real body measurements, in Polish and Hungarian. Its inbox agent auto-resolves 41% of post-sale emails.
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See every story
Every merchant we have measured — what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage — from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value — they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right items, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”
“Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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