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From real conversations
What beauty & cosmetics shoppers actually ask
Across ~100 real skincare conversations, shoppers overwhelmingly want the right product for their skin — the full topic mix a beauty store handles every day.
Based on ~100 real conversations · about 7 messages each · 85% resolved by AI.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce — with data protection, reliable AI and full operational control.
Integrates with your stack
Proof
Case studies from this industry and beyond
How Nutridome resolves 86% of chats with no human
Nutridome's AskSpot chat agent resolves 86% of conversations with no human across four storefronts, and answers order questions on the tracking page itself. 2,200 conversations a month on chat and the Thulium email queue.
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How Moliv answers 8 in 10 skincare questions with no human
Moliv's creams are built on live probiotics, so shoppers arrive with clinical briefs. The AskSpot agent answers 81% with no human, in three languages.
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How Morele.net cut customer service costs by 90%
Morele.net cut customer service costs by 90% and went from 50 support agents to 5. AskSpot resolves 71% of its 37,600 monthly chats with no human, and answers Allegro marketplace questions from the same catalog.
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How Militaria resolves 83% of chats in 9 languages
Militaria.pl runs AskSpot AI chat across three domains in nine shopper languages: 48% product recommendation click-through, 27% add-to-cart after a chat and 83% of chats resolved with no human — 16,600 conversations a month, over half after hours.
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How 4FIZJO automated 50% of customer inquiries with AI
4FIZJO cut website calls and messages by 40% and automates a third of its helpdesk tickets. AskSpot's AI Chat resolves 74% of its 21,360 monthly chats with no human, across 6 markets, and its Inbox Agent clears email and Allegro tickets in Thulium.
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How SFD turns 26% of chats into cart-adds
SFD's AskSpot agent adds a supplement to the basket in 26% of chats and resolves 73% with no human — 4,200 conversations a month across chat and email.
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See every story
Every merchant we have measured — what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage — from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value — they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right items, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”
“Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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