spotData flow
Your data works for your store only
From product catalog to chat answer — every stage happens inside AskSpot’s controlled environment.
Stage 01
Your store provides the knowledge
The AI works only with your store’s product catalog, descriptions and configured knowledge sources.
Stage 02
Processing in an isolated environment
Conversations and store data never leave the isolated environment assigned to your organization.
Stage 03
Answers consistent with your content
Customers get answers based solely on your store’s content and offer.
Infrastructure
Secure infrastructure in Europe
AskSpot runs in European data centers with trusted cloud providers — your data stays on established platforms.
Microsoft Azure
Google Cloud Platform
Data principles
What we don’t do with your data
We don’t train external models
Customer data and conversation content never train external AI models.
We don’t share personal data
Customer addresses and contact details are never shared in chat — the AI doesn’t process them for that purpose.
We don’t collect more than needed
AskSpot processes only the data required to provide answers and product recommendations — nothing more.
Operational oversight
Full visibility and control over AI
AskSpot gives your team insight into conversations and AI activity across the store — so service quality always stays under control.
- Review and rate every conversation
- Monitor answer resolution rates
- Control how the AI communicates
- Consistent service quality in every channel
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot has become important support for Ogrodosfera in day-to-day customer service — it answers repetitive questions about products, delivery, payments and orders quickly, even outside our consultants’ working hours, and helps customers search a broad catalogue: from parameters and dimensions to assembly, use and choosing accessories. It takes routine contacts off the team, giving shorter response times, more consistent communication and a better customer experience in peak season. We treat AskSpot not just as a support-automation tool, but as part of developing customer experience and sales.”
“AskSpot enables us to provide superior support for Ariston customers at every stage — from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value — they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →