What it is
A safe path from trial to auto-reply
Test and Draft modes let you bring the AI Inbox Agent into your helpdesk in stages, with no risk of a wrong message reaching a customer. It replies in the panel first, then drafts for your team, and only auto-replies once you’ve seen it work – you decide when to hand over.
Step 01
Test
The Agent replies inside the panel – you review it, nothing reaches customers.
Step 02
Draft
It writes the reply, your team reviews and sends – speed, with a human check.
Step 03
Live
Once you trust it, it replies automatically on the cases you allow.
01 · Test mode
Watch it work, before anything is sent
In Test mode the Agent responds inside the panel, but the replies are never sent to customers. You see exactly how it would answer your real tickets, and judge it, with zero risk of a wrong message going out.
- Replies stay in the panel – nothing reaches a buyer
- Trial the Agent on your real tickets and queues
- Zero risk while you build confidence
02 · Draft mode
It writes, your team sends
The next step keeps a human in the loop: the Agent drafts a full reply on each ticket, and your consultant reviews, edits if needed, and sends. You get the speed of AI with a person’s final say.
- A ready draft on every ticket, in seconds
- Your team reviews, edits and sends
- Faster handling, with a human check on every reply
03 · Go live
Hand over when you’re ready
When the drafts have earned your trust, switch the Agent to live and it replies automatically – on the queues, statuses and case types you allow. Everything else still comes to a human, so you scale up at your own pace.
- Auto-reply on the cases you choose
- Anything outside them still reaches a person
- Widen the scope at your own pace
Why it matters
Trust is earned, not switched on
Nobody hands their support inbox to AI on day one. Test and Draft modes let you see it answer your real tickets, keep a human in the loop as long as you want, and go fully automatic only when you’ve decided it’s ready – so adoption is safe, not a leap of faith.
Pilot it on your inbox, risk-free
Connect your helpdesk on a free trial and review its draft replies in Test mode – or book a demo and we’ll set it up on your own tickets.
Available in
The AI Inbox Agent
Test and Draft modes are how the AI Inbox Agent rolls out inside your helpdesk and marketplace inboxes – Thulium, Freshdesk, Zendesk, Allegro, Amazon and more – so you can adopt AI support safely on the channels you already use.
Proof
Support that scaled safely
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
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How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
Test & draft modes – questions answered
What does Test mode do?
The Agent responds inside the panel, but the replies are never sent to customers. You trial it on your real tickets and review exactly how it would answer, with zero risk of a wrong message going out.
How is Draft mode different?
In Draft mode the Agent writes a full reply on each ticket, and your team reviews, edits if needed, and sends. It keeps a human in the loop while still saving most of the handling time.
Do I have to go fully automatic?
No. You can stay in Test or Draft as long as you like, and when you go live you choose which queues, statuses and case types the Agent auto-replies on – everything else still reaches a person.
Which channels does it work with?
The rollout works wherever the AI Inbox Agent connects – helpdesks like Thulium, Freshdesk and Zendesk, and marketplaces like Allegro and Amazon.
Which product is it available in?
Test and Draft modes are part of the AI Inbox Agent – the product that works inside your helpdesk and marketplace inboxes.