spotSee AskSpot on your food & drink store
Book a demo and we’ll show both modules working on your catalog.
How it works
The toolkit behind these food & drink results
From taste and machine-fitment advice to delivery and reorders, it’s one set of tools working across your store and inbox.
Sell on your store
Answer & Support
Around the clock
Your busiest hours aren't nine to five
Each bar is the share of conversations by hour of day, in local time. The shaded window is when a typical team is at their desks. Everything outside it is the agent working a shift no one else is on.
From real conversations
What food & drink shoppers actually ask
Across ~2,400 real coffee-store conversations, shoppers overwhelmingly want the right product – which coffee, which machine – the kind of taste-and-fitment advice a scripted food & beverage chatbot can’t give, and the full topic mix a food & drink store handles every day.
Based on ~2,400 real conversations · about 8 messages each · 68% resolved by AI.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce – with data protection, reliable AI and full operational control.
Integrates with your stack
Proof
Food & drink case studies – and beyond
How Konesso turns 1 in 5 chats into an order
Coffee is chosen by taste, machines by fit. Konesso's AskSpot agent does both: 21.6% of chats end in a purchase, 68% resolved, €60,100 of orders a month.
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How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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GadziSklep: 81% of exotic-pet chats resolved by AI
GadziSklep's AskSpot chat helps hobbyists build a whole terrarium setup – enclosure, UVB, heating, feeders and supplements – resolving 81% of chats, sending 30.6% to the cart at a 48% recommendation click-through, 69% of it after hours.
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How Carmager resolves 72% of chats across 12 markets
Carmager sells made-to-measure car accessories across 12 storefronts. AskSpot answers fitment in the shopper's language – 72% resolved, 19.6% to cart, 11.3% buy.
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See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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FAQ
AI chat agent for food & beverage stores – frequently asked questions
Can AskSpot recommend the right coffee, machine or part?
Yes – it advises on taste (“3 mild beans for a latte?”) and on fitment (which filter or part fits which machine), the two things food and beverage shoppers ask most.
Can it handle both taste advice and machine compatibility?
Yes. It treats coffee as a taste-profile problem and machines and parts as a fitment problem, answering both from your own catalogue.
Does it actually work for food and beverage stores?
Across real food and beverage stores up to 29% of chats fill a basket and up to 22% end in a purchase – the highest purchase rate on file – with up to 88% resolved with no human.
Which platforms and channels does it work with?
Shopify, Magento, PrestaShop, WooCommerce, IdoSell and more, plus Allegro, Amazon and your helpdesk – on-site chat, email and marketplace inboxes, in 200+ languages.
Is my data safe, and is there a trial?
Your store and customer data are EU-hosted, never used to train external AI models, and GDPR-compliant. Every rollout starts with a free two-week trial.
Other industries
Other industries we work in
Same agent, different questions. See how it sells in another vertical.