The short answer
Support-first vs sell and support
Siena is an AI customer-experience platform for consumer brands on Shopify. Its strength is support: its agents resolve tickets inside the helpdesk you run (Gorgias, Zendesk, Kustomer and others) – refunds, address changes, return labels, subscription changes – and answer comments and DMs on Instagram and Facebook. Its Shopping Agent is marked ‘Coming soon’ in Siena’s own menu, and pricing starts with a $750 monthly platform fee plus $0.90 per automated ticket. AskSpot is a catalog-aware sales and support Agent that we set up for you: on the storefront it searches your products (including by photo), offers a virtual fitting room and voice in the chat, and helps shoppers check out inside the chat; in your helpdesk it resolves tickets for $0.22 each – in 200+ languages, with a public price and a free trial.
Choose AskSpot if…
You want one AI that sells on your storefront today – search by photo, a virtual fitting room, voice both ways and checkout inside the chat – and also resolves support chats and emails, for about a quarter of Siena’s price on the same workload. And you want a public price, a free trial and the setup done for you.
Choose Siena if…
You’re a Shopify brand that already runs Gorgias, Kustomer or Gladly, your support load is mostly subscriptions and social comments, and you don’t need the AI to sell yet – Siena’s Shopping Agent is still marked ‘Coming soon’, and pricing starts at $750 a month plus $0.90 per ticket.
Feature comparison
AskSpot vs Siena, capability by capability
The same 17-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised; ‘soon’ means the vendor lists it as coming soon.
| Capability | AskSpot | Siena |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the Agent finds and recommends products from your own catalogue. | ✓ | soon |
| Visual search by photoThe shopper uploads a photo and the Agent finds matching or similar products. | ✓ | ~ |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | soon |
| Voice in chatThe shopper can speak a question and hear the answer read aloud – inside the website chat, not a phone line. | ✓ | – |
| Agentic checkout / copilotThe Agent can browse, choose options and take the shopper through checkout. | ✓ | soon |
| Proactive messages & cart recoveryThe Agent reaches out at the right moment and wins back abandoned carts. | ✓ | soon |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | soon |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe Agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ✓ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ✓ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | ~ |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ✓ |
| Marketplace inbox (Allegro, Amazon)The Agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the Agent does not make things up. | ✓ | ~ |
| Knowledge baseCurate your own Q&A and point the Agent at your site, so it answers on-brand. | ✓ | ✓ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you Agent configuration – and supports you after. | ✓ | ✓ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | – |
| Capabilities documented (of 17) | 14 | 5 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one Agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, October 2026. AskSpot is scored on the same rubric. Siena’s selling rows are marked ‘soon’ because its Shopping Agent – product recommendations, add-to-cart in the chat and proactive nudges – is labelled ‘Coming soon’ in Siena’s own menu. Its photo and video understanding is aimed at warranty and damage claims rather than product search. Where AskSpot trails: Siena answers Instagram and Facebook comments and DMs today and works inside more helpdesks.
Limits and extras
Not part of the 17-point score – but these decide what you pay and what you get on day one.
| Limit or extra | AskSpot | Siena |
|---|---|---|
| Selling agent on the storefront | Live today – the AI Chat Agent | Shopping Agent marked ‘Coming soon’ |
| What you pay for | Chat Agent $290 a month for up to 1,250 chats; Inbox Agent $150 a month plus $0.22 per resolved ticket | $750 a month platform fee plus $0.90 per automated ticket, chat or email; final price by quote |
| Helpdesk integration | Answers tickets inside Freshdesk, Thulium and Zendesk | Runs inside Zendesk, Gorgias, Gladly, Kustomer, Intercom and Dixa; also has its own inbox |
| E-commerce platforms | Shopify, WooCommerce, Magento, PrestaShop and more | Shopify and Fulfil |
| Languages | 200+ | Not published |
| Team seats | No seat fees | No seat fees |
| Trial and pricing | Public price, 7-day free trial, monthly billing – for custom pricing, contact us | No free tier or trial advertised; pricing sent after a form |
| Marketplace inboxes | Allegro, Amazon | Not advertised |
Pricing
What each one costs
Both tools answer customers in the website chat and by email, so we price the same month of work on both sides: AskSpot’s Chat Agent and Inbox Agent together, against Siena’s platform fee plus $0.90 for every ticket its AI automates – a website chat counts as a ticket just like an email. Prices in US dollars, as each vendor lists them, with euros alongside. October 2026.
AskSpot
$660 / month
(€550) for 1,000 chats + 1,000 support emails – Chat Agent and Inbox Agent together.
- AI Chat Agent: $290 (€250) a month, up to 1,250 chats – sells and supports on the storefront
- AI Inbox Agent: $370 (€300) – $150 (€120) a month plus 1,000 resolved tickets × $0.22 (€0.18)
- Then $0.22 (€0.18) per extra chat or resolved ticket; background actions such as drafts or tagging $0.06 (€0.05)
- No seat fees; done-for-you setup and a dedicated success manager included
Siena
$2,550 / month
(≈ €2,360) for the same 1,000 chats + 1,000 support emails – 2,000 automated tickets.
- Platform fee: $750 (≈ €694) a month for the core AI engine and an unlimited sandbox
- Automation: 2,000 tickets × $0.90 (≈ €0.83) = $1,800 – chats and emails are both tickets
- Onboarding and a named success manager; no price published
- No seat fees; final pricing is sent after a form
| All-in cost / month | AskSpot | Siena |
|---|---|---|
| 1,000 chats + 1,000 support emails | $660 (€550) – Chat $290 + Inbox $370 | $2,550 (≈ €2,360) – $750 + 2,000 × $0.90 |
| 2,000 chats + 2,000 support emails | $1,045 (€865) – Chat $455 + Inbox $590 | $4,350 (≈ €4,030) – $750 + 4,000 × $0.90 |
| Support emails only – 1,000 | $370 (€300) – Inbox Agent only | $1,650 (≈ €1,530) – $750 + 1,000 × $0.90 |
| Selling on the storefront | Included in the Chat Agent | Shopping Agent coming soon – no price yet |
For the same chat-and-email workload AskSpot costs about a quarter of Siena’s price – and only AskSpot also sells on the storefront today. Siena charges $0.90 for every ticket its AI fully automates, whether it starts in the website chat or by email, on top of a $750 monthly platform fee. AskSpot’s Chat Agent covers up to 1,250 chats for $290, and its Inbox Agent costs $150 a month plus $0.22 per resolved ticket; you can also run either one on its own. Siena’s onboarding has no published price and its final pricing is sent after a form; AskSpot’s price is public, with a 7-day free trial. Siena figures from its pricing page in US dollars, with euros at €1 ≈ $1.08; AskSpot’s dollar and euro prices are both list prices. October 2026.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Selling on the storefront today – product search by text and photo, product cards with add-to-cart and checkout inside the chat
- A virtual fitting room and voice both ways in the website chat
- About a quarter of Siena’s price for the same chats and emails – $0.22 per resolved ticket against $0.90, and a $150 monthly fee instead of $750
- A public price and a 7-day free trial – no form before you see a number
- 200+ languages and stores beyond Shopify – WooCommerce, Magento, PrestaShop
- Answering tickets inside Freshdesk and Thulium
- A bonus if you sell in Central Europe: the Allegro and Amazon marketplace inboxes and native Shoper, IdoSell and AtomStore integrations
Siena is stronger at
- Social care – answering Instagram and Facebook comments, DMs and ad replies
- Working inside more helpdesks: Gorgias, Gladly, Kustomer, Intercom and Dixa as well as Zendesk
- Subscription changes – skip, pause or swap – through Recharge, Skio and similar apps
- Photo and video understanding for warranty and damage claims
- A Reviews Agent and voice-of-customer insights across your conversations
- Proof with large US consumer brands such as SPANX, FIGS and HexClad
See AskSpot on your own catalogue
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
One platform, two Agents
The AI Chat & Inbox Agents
AskSpot is two Agents on one platform – the on-site AI Chat Agent that sells from your own catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs Siena – common questions
Is AskSpot better than Siena?
It depends on the job. If you want an AI that sells on your storefront today – photo search, a virtual fitting room, voice and checkout inside the chat – and also resolves support chats and emails, AskSpot does more for about a quarter of the price. If you are a larger Shopify brand that mainly needs support and social care – Instagram and Facebook comments and DMs, review replies, subscription changes – inside Gorgias, Kustomer or Gladly, Siena is a strong fit. The capability table and pricing above lay out the trade.
How much does Siena cost?
Siena’s pricing page lists a $750 monthly platform fee for its core AI engine and an unlimited sandbox, plus $0.90 per automated ticket. The page also lists expert onboarding and a named success manager without a price, and the final price is sent after you fill in a form; no free tier or trial is advertised. A website chat counts as a ticket just like an email, so 1,000 chats plus 1,000 support emails a month come to $2,550 (≈ €2,360) – against $660 (€550) for AskSpot’s Chat Agent ($290) and Inbox Agent ($370) together. For support emails alone, 1,000 a month cost $1,650 (≈ €1,530) on Siena and $370 (€300) on AskSpot’s Inbox Agent. Checked October 2026 – see Siena’s pricing page for current rates.
Does Siena have a shopping agent?
Siena has a Shopping Agent page that describes product recommendations, add-to-cart buttons in the chat and proactive nudges, but its own menu labels the Shopping Agent ‘Coming soon’ as of October 2026. AskSpot’s AI Chat Agent sells today: it searches your catalogue by text and photo, shows product cards with add-to-cart, offers a virtual fitting room and voice, and helps the shopper check out inside the chat.
Does Siena work with Gorgias or Zendesk?
Yes. Siena runs inside Zendesk, Gorgias, Gladly, Kustomer, Intercom and Dixa, and it now also has its own inbox. AskSpot’s AI Inbox Agent answers tickets inside Freshdesk, Thulium and Zendesk, so both plug into an existing helpdesk rather than replacing it.
What is the best Siena alternative for e-commerce?
If you want support automation and a selling agent in one, with a public price, AskSpot is a strong Siena alternative. Its AI Inbox Agent resolves tickets for $0.22 each on top of $150 a month, and its AI Chat Agent sells on the storefront with photo search, a virtual fitting room, voice and checkout in the chat. It answers in 200+ languages, works on Shopify, WooCommerce, Magento and PrestaShop, and comes set up for you, with a 7-day free trial.
Comparisons
How AskSpot compares
See how AskSpot stacks up against the other AI chat and support tools for online stores – same rubric, real pricing.