What it is
Sales messages that fire at the right moment
Proactive sales are messages the agent sends automatically at key points in the shopping journey – on the cart, a product page, the search box, a no-results page, an out-of-stock product or the blog. Each one is turned on independently, targeted to the page, timed with a delay, and set for desktop, mobile or both.
Step 01
Watches the journey
Sees where the shopper is – cart, product, empty search, out-of-stock page – and what they’re stuck on.
Step 02
Speaks up on cue
Opens with an editable greeting on a chosen trigger and delay – never a blunt pop-up over the whole site.
Step 03
Recovers the sale
Answers the doubt, finds an in-stock alternative or adds the accessory – so the shopper buys instead of leaving.
01 · In the cart
Lift the basket, close the doubt
When a shopper reaches the cart, the Cart assistant offers the add-ons that fit what they’re buying and clears the last-minute questions that stall a checkout.
- Suggests relevant accessories to raise cart value
- Answers the “will this work / when will it arrive” doubt on the spot
- Editable greeting, shown on desktop, mobile or both
02 · On the product page
Help the shopper who’s hesitating
A customer lingering on a product page is deciding. The Active advisor offers help before they bounce – and answers the product question they’d otherwise email support about.
- Steps in when a shopper stalls on a product
- Answers specs, fit and compatibility in the moment
- Cuts the product questions that reach customer service
03 · Rescue the search
Turn a dead end into a product
A no-results page or an out-of-stock product is where stores lose shoppers silently. The agent offers an AI search in the customer’s own words, and where a product is gone it suggests one that’s in stock.
- Up to 80% of shoppers who can’t find a product with normal search find it with AI search
- Recovers out-of-stock traffic with an in-stock alternative
- Lets customers describe what they need instead of guessing keywords
04 · Offers & the blog
Push an offer where it lands
Because every message is page-targeted with an editable greeting, you can put a discount on the cart or a category, and build a marketing list from blog readers who’d otherwise leave without a trace.
- Show a discount or offer on chosen pages to move the shopper along
- Turn blog readers into contacts for your newsletter
- Each message on its own trigger, delay and device – full control
Why it matters
Recover the intent you were about to lose
Most stores let hesitating shoppers, empty searches, out-of-stock pages and blog readers slip away in silence. Proactive sales meet each one at the moment it happens – so a customer who would have bounced finds the product and buys instead.
See proactive sales on your store
Book a demo and we’ll set the messages up against your own funnel.
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The AI Chat Agent
Proactive sales are part of AskSpot’s AI Chat Agent – the on-site assistant that answers, searches and sells across your store, on every e-commerce platform, in 200+ languages.
Proof
Recovered sales, in real stores
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 9 languages
Militaria.pl runs AskSpot across three domains in nine languages: 27% add-to-cart after a chat, 72% resolved with no human, 16,600 conversations a month.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
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How one AI agent runs across Szopex’s three retail brands
One AskSpot agent runs across Szopex's three storefronts – Sklep Biegacza, Warsaw Sneaker Store and SKStore – on three e-commerce platforms. 67% of chats resolved, 58% product CTR, 11.7% end in a purchase.
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How moderno.dk resolves 64% of furniture chats with no human
moderno.dk's AskSpot agent resolves 64% of furniture questions with no human – delivery, sizing, stock and order changes – and turns 12.3% of chats into carts.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
“AskSpot has changed the way we look at customer support. Your technology lets us reshape Customer Support roles into agent trainers and communication specialists – people who safeguard correct, on-brand communication while continuously improving the agent’s effectiveness through monitoring and knowledge-base optimisation. Today we see CS as a forward-looking role.”
“AskSpot has become important support for Ogrodosfera in day-to-day customer service – it answers repetitive questions about products, delivery, payments and orders quickly, even outside our consultants’ working hours, and helps customers search a broad catalogue: from parameters and dimensions to assembly, use and choosing accessories. It takes routine contacts off the team, giving shorter response times, more consistent communication and a better customer experience in peak season. We treat AskSpot not just as a support-automation tool, but as part of developing customer experience and sales.”
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
Proactive sales – questions answered
What are proactive sales messages?
They’re messages the AI chat agent sends on its own at key points in the shopping journey – on the cart, a product page, the search box, a no-results page, an out-of-stock product or the blog. Each fires on a trigger you choose, after a delay, with a greeting you can edit.
Isn’t this just a pop-up that annoys shoppers?
No. Each message is targeted to a specific page and moment, timed with a delay, and can be limited to desktop or mobile – and it opens a conversation the shopper can actually use, not a banner they close. You turn on only the ones that fit your store.
Can it recover abandoned carts and out-of-stock traffic?
Yes. The Cart assistant offers add-ons and clears doubts in the cart, and on an out-of-stock product the agent suggests a similar item that’s in stock – so the shopper stays instead of leaving for a competitor.
Can a proactive message show a discount or offer?
Yes. Because every message is page-targeted with an editable greeting, you can push a discount or free-shipping offer on chosen pages – the cart or a category – to move the shopper through the funnel.
Does it help when search returns nothing?
That’s one of its best moments. On a no-results page the agent offers an AI search in the shopper’s own words – and up to 80% of customers who can’t find a product with traditional search find it this way.
Which products is it available in?
Proactive sales are part of the AI Chat Agent and work on every e-commerce platform the Chat Agent supports – Shopify, WooCommerce, Magento, PrestaShop, IdoSell, Shoper, AtomStore, RedCart and more – in 200+ languages.