spotThe problem
Why e-commerce stores lose sales without an AI agent
Slow answers are lost conversions
A customer who has to wait buys somewhere else. AskSpot answers instantly — before the tab gets closed.
Search doesn’t understand customers
Around 50% of sessions start on a product page — with questions classic search and FAQs never answer.
Support doesn’t scale without hiring
More traffic means more questions. AskSpot resolves the repetitive ones automatically and leaves the hard ones to your team.
How it works
From question to cart in one conversation
Step 01
Any question, any page, any language
Customers ask naturally — on the home page, a product page or in the cart. AskSpot understands 200+ languages.
Step 02
Searches your entire feed in real time
Looks across the full product catalog — including photo search from a picture the customer uploads.
Step 03
Narrows options and compares products
Asks about needs, compares variants and finds the product that truly fits the customer.
Step 04
From decision to cart — without a bounce
Adds the product to the cart and helps finish the purchase before the customer leaves the conversation.
See the platform on your store
Book a demo and we’ll show both modules working on your catalog.
01 · Product Discovery
Your AI product expert — on every page, for every shopper
It understands your catalog and product content, so it advises like your best salesperson — specific, and grounded in your store’s data.
- Natural-language product search
- Product photo search
- Product-page assist — specs, delivery, returns
- Product compare and alternatives
- Buying guides matched to real needs
Describe what you’re looking for… AI will find it
Shopping assistant:
Still deciding? Here’s 10% off our bestseller — today only.
02 · Checkout & Conversion
Turn almost-buyers into customers
AskSpot reacts to hesitation with a contextual nudge — at the right moment, never pushy.
- Free-shipping nudge when the cart is close
- Cross-sell and upsell matched to the cart
- Additional services — warranties, accessories, bundles
- Checkout assist without leaving the conversation
03 · Platform & Reach
Scale to new markets without scaling your team
One setup, every language and channel. AskSpot holds a natural conversation and remembers its context.
- 200+ languages with no extra configuration
- Conversation history and customer context
- Newsletter sign-up and lead capture in chat
- Virtual fitting for fashion
- Voice chat
I’m looking for a nice plant for my living room.
Happy to help — let’s find the perfect plant for your home.
Would you prefer easy care, or are you fine with weekly attention?
Easy care
Weekly attention
Search understanding
Understands customers like your best salesperson
Runex blue men’s running shoes size 10
Fixes typos
Recognizes brands
Maps categories
Understands colors
Finds the products
Checks attributes
Query → understanding → the right results.
Integrates with your stack
Proof
Case studies using this module
How Morele.net cut customer service costs by 90%
Morele.net cut customer service costs by 90% and went from 50 support agents to 5. AskSpot resolves 71% of its 37,600 monthly chats with no human, and answers Allegro marketplace questions from the same catalog.
Read the story →
How Militaria resolves 83% of chats in 9 languages
Militaria.pl runs AskSpot AI chat across three domains in nine shopper languages: 48% product recommendation click-through, 27% add-to-cart after a chat and 83% of chats resolved with no human — 16,600 conversations a month, over half after hours.
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How 4FIZJO automated 50% of customer inquiries with AI
4FIZJO cut website calls and messages by 40% and automates a third of its helpdesk tickets. AskSpot's AI Chat resolves 74% of its 21,360 monthly chats with no human, across 6 markets, and its Inbox Agent clears email and Allegro tickets in Thulium.
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How Konesso turns 1 in 5 chats into an order
Coffee is chosen by taste, machines by fit. Konesso's AskSpot agent does both: 22% of chats end in a purchase, 29% fill a basket, 88% are resolved with no human, and chat drives €47,600 of orders a month.
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How Mamabrum serves customers in 20 languages with one team
How Mamabrum reduced customer service inquiries by 30% and serves customers in 20 languages across 20+ EU storefronts with AskSpot — chat and email answered from one catalogue.
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How Moliv answers 8 in 10 skincare questions with no human
Moliv's creams are built on live probiotics, so shoppers arrive with clinical briefs. The AskSpot agent answers 81% with no human, in three languages.
Read the story →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage — from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value — they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right items, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”
“Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce — with data protection, reliable AI and full operational control.
FAQ
Frequently asked questions
What is AskSpot?
AskSpot is an AI sales agent for e-commerce. On the storefront it advises like a trusted salesperson; in the inbox it automates customer support.
How is AskSpot different from a regular chatbot?
Chatbots answer questions. AskSpot guides customers to a purchase — it searches products, compares options, recommends and helps complete the order.
What data does AskSpot use to answer questions?
Your product feed, site content, FAQs and configured knowledge sources. Answers are grounded in your data — not guesses.
Can AskSpot handle multiple languages at once?
Yes — AskSpot runs conversations in 200+ languages in parallel, with no separate setup per market.
How long does it take to implement AskSpot?
A standard rollout takes 2–3 business days: connecting the feed, configuring knowledge and testing on your catalog.
Does AskSpot work with my e-commerce platform?
AskSpot integrates with Shopify, WooCommerce, Magento, PrestaShop, IdoSell, Shoper, AtomStore, Allegro, Amazon and BaseLinker — and with custom platforms via API.