The problem
Why e-commerce stores lose sales without an AI chat agent
Slow answers are lost conversions
A customer who has to wait buys somewhere else. AskSpot answers instantly – before the tab gets closed.
Search doesn’t understand customers
Around 50% of sessions start on a product page – with questions classic search and FAQs never answer.
Support doesn’t scale without hiring
More traffic means more questions. AskSpot resolves the repetitive ones automatically and leaves the hard ones to your team.
How it works
From question to cart in one conversation
Step 01
Any question, any page, any language
Customers ask naturally – on the home page, a product page or in the cart. AskSpot understands 200+ languages.
Step 02
Searches your entire feed in real time
Looks across the full product catalog – including photo search from a picture the customer uploads.
Step 03
Narrows options and compares products
Asks about needs, compares variants and finds the product that truly fits the customer.
Step 04
From decision to cart – without a bounce
Adds the product to the cart and helps finish the purchase before the customer leaves the conversation.
See the AI Chat Agent on your store
Book a demo and we’ll show both modules working on your catalog.
01 · Product Discovery
Your AI product expert – on every page, for every shopper
It understands your catalog and product content, so it advises like your best salesperson – specific, and grounded in your store’s data.
- Natural-language search
- Search by photo
- Compare and alternatives
- Buying guides
- Guided recommendations
- Checkout assist
- Smart replies
- Voice chat
- Try clothing on before buying
- See furniture in your room before buying
spot02 · Conversion & Support
Turn almost-buyers into customers
AskSpot removes the last doubts before checkout – a nudge at the right moment, and instant answers on delivery and returns.
- Free-shipping nudge
- Cart recovery
- Cross-sell, upsell and product bundles
- Discounts, warranties and shipping policies
- Order status
- Returns and exchanges
- Complaint handling
- Delivery updates
03 · Platform & Reach
Scale to new markets without scaling your team
One setup, every language and channel. AskSpot holds a natural conversation and remembers its context.
- 200+ languages
- Language auto-detection
- One KB, any language
- Per-market coverage
- Appearance and branding
- Display modes
- Placement rules
- Custom CSS and JS
04 · Shared foundations
The same brain powers both agents
Knowledge, actions and insight are shared with the AI Inbox Agent – set them up once and they work across every conversation.
- Product and policy Q&A
- Website knowledge
- Up to date with your content
- Custom scenarios
- Inbox action rules
- Lead capture
- Triggers on intent
- Sales and resolution dashboards
- Conversation history
- Weekly email report
Around the clock
Your busiest hours aren't nine to five
Each bar is the share of chats by hour of day, in local time. The shaded window is when a typical team is at their desks. Everything outside it is the agent working a shift no one else is on.
By industry
Your vertical, your questions
The agent learns your catalogue, so the answers fit your products – not a generic script.
Integrates with your stack
Proof
AI Chat Agent case studies
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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GadziSklep: 81% of exotic-pet chats resolved by AI
GadziSklep's AskSpot chat helps hobbyists build a whole terrarium setup – enclosure, UVB, heating, feeders and supplements – resolving 81% of chats, sending 30.6% to the cart at a 48% recommendation click-through, 69% of it after hours.
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How Carmager resolves 72% of chats across 12 markets
Carmager sells made-to-measure car accessories across 12 storefronts. AskSpot answers fitment in the shopper's language – 72% resolved, 19.6% to cart, 11.3% buy.
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How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce – with data protection, reliable AI and full operational control.
FAQ
Frequently asked questions
What is the AskSpot AI Chat Agent?
The AskSpot AI Chat Agent is an on-site assistant for your store. It understands your product feed, answers product-card questions, compares options and guides shoppers to the right purchase – like your best salesperson, in 200+ languages.
How is it different from a regular chatbot?
A rule-based chatbot follows scripts and deflects. The AI Chat Agent searches your catalog, gives buying advice, recommends products and helps complete the order – up to 21% of those chats end in a purchase.
Where does it get its answers – can it make things up?
Answers are grounded in your own data – product feed, product cards, policies and any knowledge sources you connect. It uses multiple AI models per question type and is built so hallucinations are effectively eliminated; if it can’t answer, it hands off instead of guessing.
Can it check orders, cancel them and answer shipping questions?
Yes. Connected to your order-management and shipping systems, it checks order status, changes a delivery or invoice address, cancels an order, retries a payment and starts returns or complaints – about one in four chats is order-related.
Which platforms does it work with?
Shopify, WooCommerce, Magento, PrestaShop, IdoSell, Shoper, AtomStore, RedCart, BaseLinker, Allegro and Amazon – plus any system with an API through a custom integration. It installs with a single JavaScript snippet, like adding Google Analytics.
Can it hand off to a human when needed?
Yes. When a case needs a person, it categorizes and summarizes the conversation and passes it in structured form to your inbox, CRM or ticketing system – collecting any missing details through interactive forms first. You decide which cases escalate.
Does it handle multiple languages?
Yes – the agent holds conversations in 200+ languages in the same flow, powered by generative AI rather than fixed rules, with no separate setup per market.
How quickly can we go live?
You can see the agent working on your own catalog within 2–3 days of a demo setup. A full rollout takes about 3–5 business days once we have your product feed and access, followed by a free two-week trial.
How much does it cost, and is there a free trial?
AskSpot is a monthly subscription with pay-per-use above your included conversation volume, from €250 a month. Every rollout starts with a one-time, free two-week trial on your own store.
Is my data used to train AI models?
No. Your store and customer data are never used to train external AI models. AskSpot runs on EU-hosted infrastructure (Microsoft Azure, Google Cloud), is GDPR-compliant, and a data-processing agreement is available.