spotThe problem
Why e-commerce stores lose sales without an AI chat agent
Slow answers are lost conversions
A customer who has to wait buys somewhere else. AskSpot answers instantly – before the tab gets closed.
Search doesn’t understand customers
Around 50% of sessions start on a product page – with questions classic search and FAQs never answer.
Support doesn’t scale without hiring
More traffic means more questions. AskSpot resolves the repetitive ones automatically and leaves the hard ones to your team.
What is answering those questions by hand costing you? Estimate your savings →
How it works
From question to cart in one conversation
Step 01
Any question, any page, any language
Customers ask naturally – on the home page, a product page or in the cart. AskSpot understands 200+ languages.
Step 02
Searches your entire feed in real time
Looks across the full product catalog – including photo search from a picture the customer uploads.
Step 03
Narrows options and compares products
Asks about needs, compares variants and finds the product that truly fits the customer.
Step 04
From decision to cart – without a bounce
Adds the product to the cart and helps finish the purchase before the customer leaves the conversation.
See the AI Chat Agent on your store
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
01 · Product Discovery
Your AI product expert – on every page, for every shopper
It understands your catalog and product content, so it advises like your best salesperson – specific, and grounded in your store’s data.
- Natural-language search
- Search by photo
- Compare and alternatives
- Buying guides
AI shopping assistant · Copilot
- Guided recommendations
- Checkout assist
- Smart replies
- Voice chat
- Try clothing on before buying
- See furniture in your room before buying
02 · Conversion & Support
Turn almost-buyers into customers
AskSpot removes the last doubts before checkout – a nudge at the right moment, and instant answers on delivery and returns.
Proactive messages & cart recovery
- Free-shipping nudge
- Cart recovery
- Cross-sell, upsell and product bundles
- Discounts, warranties and shipping policies
- Order status
- Returns and exchanges
- Complaint handling
- Delivery updates
03 · Platform & Reach
Scale to new markets without scaling your team
One setup, every language and channel. AskSpot holds a natural conversation and remembers its context.
- 200+ languages
- Language auto-detection
- One KB, any language
- Per-market coverage
04 · Shared foundations
The same brain powers both Agents
Knowledge, actions and insight are shared with the AI Inbox Agent – set them up once and they work across every conversation.
- Product and policy Q&A
- Website knowledge
- Up to date with your content
- Custom scenarios
- Inbox action rules
- Lead capture
- Triggers on intent
- Sales and resolution dashboards
- Conversation history
- Weekly email report
Around the clock
Your busiest hours aren't nine to five
Each bar is the share of chats by hour of day, in local time. The shaded window is when a typical team is at their desks. Everything outside it is the agent working a shift no one else is on.
By industry
Your vertical, your questions
The Agent learns your catalogue, so the answers fit your products – not a generic script.
Integrates with your stack
Proof
AI Chat Agent case studies
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“First and foremost, it relieves the store staff from constantly answering the same, trivial questions. As a result, when a customer genuinely needs help, they are immediately directed to a team that has the time, energy, and ability to assist them properly. … People frequently ask the same questions in similar ways, such as whether the store is open or if guitars have strings. For such questions, this chat is ideal.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce – with data protection, reliable AI and full operational control.
FAQ
Frequently asked questions
What is the AskSpot AI Chat Agent?
The AskSpot AI Chat Agent is an AI Agent that works right on your store’s site. It understands your product feed, answers product-card questions, compares options and guides shoppers to the right purchase – like your best salesperson, in 200+ languages.
How is it different from a regular chatbot?
A rule-based chatbot follows scripts and deflects. The AI Chat Agent searches your catalog, gives buying advice, recommends products and helps complete the order – up to 21% of those chats end in a purchase.
Where does it get its answers – can it make things up?
Answers are grounded in your own data – product feed, product cards, policies and any knowledge sources you connect. It uses multiple AI models per question type and is built so hallucinations are effectively eliminated; if it can’t answer, it hands off instead of guessing.
Can it check orders, cancel them and answer shipping questions?
Yes. Connected to your order-management and shipping systems, it checks order status, changes a delivery or invoice address, cancels an order, retries a payment and starts returns or complaints – about one in four chats is order-related.
Which platforms does it work with?
Shopify, WooCommerce, Magento, PrestaShop, IdoSell, Shoper, AtomStore, RedCart, BaseLinker, Allegro and Amazon – plus any system with an API through a custom integration. It installs with a single JavaScript snippet, like adding Google Analytics.
Can it hand off to a human when needed?
Yes. When a case needs a person, it categorizes and summarizes the conversation and passes it in structured form to your inbox, CRM or ticketing system – collecting any missing details through interactive forms first. You decide which cases escalate.
Does it handle multiple languages?
Yes – the Agent holds conversations in 200+ languages in the same flow, powered by generative AI rather than fixed rules, with no separate setup per market.
How quickly can we go live?
Sign up and set up the Agent yourself in the panel with the setup assistant – your free 7-day trial starts the day you register. Most stores test it for a few days together with our team before switching it on for shoppers, and you decide when to go live. Prefer to see it first? Book a demo and we’ll show the Agent on your own catalog within 2–3 days.
How much does it cost, and is there a free trial?
AskSpot is a monthly subscription with pay-per-use above your included conversation volume, from €250 a month. Every store gets one free 7-day trial – it starts the day you sign up and needs no credit card. Spam and single-message chats like a lone “hey” aren’t billed – conversation tags and topics help pick out spam and irrelevant chats. See your monthly cost and savings in the pricing calculator.
Is my data used to train external AI models?
No. Your store and customer data are never used to train external AI models – what the Agent learns in your store stays inside AskSpot. AskSpot runs on EU-hosted infrastructure (Microsoft Azure, Google Cloud), is GDPR-compliant, and a data-processing agreement is available.