What it is
Every conversation, turned into insight
After every conversation the agent tags a topic and judges whether the customer got help – so the raw chats become structured data. That powers three ready dashboards, a searchable explorer of every conversation, and a weekly email report, across both the chat and the inbox.
Step 01
Tags every chat
The AI assigns a topic and marks resolved or needs-attention – automatically, on every conversation.
Step 02
Shows it on dashboards
Revenue, resolution and rating – plus a searchable explorer of every conversation.
Step 03
Emails you the summary
A weekly digest lands in your inbox – top questions, where it helps, what to improve.
01 · Dashboards
Revenue, resolution and rating at a glance
Three ready dashboards: sales – revenue attributed to chat, conversion, product clicks and add-to-cart; resolution – how much the agent handles on its own; and rating – customer satisfaction. The sales view is multi-currency for stores selling across markets.
- Chat-attributed revenue, conversion and the sales funnel
- Resolution and average rating, ready out of the box
- Multi-currency, for stores that sell across markets
02 · Conversation explorer
Find any conversation, and why it was answered
Every conversation is stored and searchable – filter by date, topic, page, channel, resolution and more. Open one for the full transcript, an AI summary with the reasoning behind the answer, and the conversion it drove.
- Filter by date, topic, page, channel, resolution and rating
- Per-conversation detail with an AI summary and justification
- Full transparency into why the agent answered as it did
03 · Weekly report
The summary comes to you
An automatic email digest lands once a week for the people you choose – the most common questions, where the agent helps, and what’s worth improving. You can also generate a report on demand for any period up to 30 days.
- Keeps the team informed without logging in
- Top questions, wins, and what to fix next
- On-demand reports for any period up to 30 days
Why it matters
Proof of impact – and a to-do list
Analytics does two jobs: it proves what the agent is worth – revenue, resolution, satisfaction – and it shows you exactly what customers keep asking, so you know which knowledge to add next. Every chat becomes a reason to keep improving.
See the dashboards on your data
Book a demo and we’ll walk you through the numbers on a store like yours.
Available in
The AI Chat & Inbox Agents
Analytics are shared across both AskSpot agents – the on-site AI Chat Agent and the AI Inbox Agent – so one view covers conversations on the storefront and tickets in your helpdesk and marketplace inboxes.
Proof
Measured impact, in real stores
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 9 languages
Militaria.pl runs AskSpot across three domains in nine languages: 27% add-to-cart after a chat, 72% resolved with no human, 16,600 conversations a month.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
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How one AI agent runs across Szopex’s three retail brands
One AskSpot agent runs across Szopex's three storefronts – Sklep Biegacza, Warsaw Sneaker Store and SKStore – on three e-commerce platforms. 67% of chats resolved, 58% product CTR, 11.7% end in a purchase.
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How moderno.dk resolves 64% of furniture chats with no human
moderno.dk's AskSpot agent resolves 64% of furniture questions with no human – delivery, sizing, stock and order changes – and turns 12.3% of chats into carts.
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See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
“AskSpot has changed the way we look at customer support. Your technology lets us reshape Customer Support roles into agent trainers and communication specialists – people who safeguard correct, on-brand communication while continuously improving the agent’s effectiveness through monitoring and knowledge-base optimisation. Today we see CS as a forward-looking role.”
“AskSpot has become important support for Ogrodosfera in day-to-day customer service – it answers repetitive questions about products, delivery, payments and orders quickly, even outside our consultants’ working hours, and helps customers search a broad catalogue: from parameters and dimensions to assembly, use and choosing accessories. It takes routine contacts off the team, giving shorter response times, more consistent communication and a better customer experience in peak season. We treat AskSpot not just as a support-automation tool, but as part of developing customer experience and sales.”
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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FAQ
Analytics & reporting – questions answered
What can I actually measure?
Three dashboards cover it: sales (revenue attributed to chat, conversion, product clicks, add-to-cart), resolution (how much the agent handles alone) and rating (customer satisfaction). The sales view is multi-currency.
Can I read individual conversations?
Yes. Every conversation is stored and searchable – filter by date, topic, page, channel, resolution and rating. Open one for the full transcript, an AI summary explaining the answer, and any conversion it drove.
Do I have to log in to see how it’s doing?
No – a weekly email report goes to the recipients you choose, with the top questions, where the agent helps and what to improve. You can also run a report on demand for any period up to 30 days.
How does it know a conversation was resolved?
After each conversation the AI assigns a topic and judges whether the customer got help, against definitions you can edit. That classification powers the resolution dashboard and the reports.
Which products is it available in?
Analytics are shared across both AskSpot agents – the AI Chat Agent and the AI Inbox Agent – so one set of dashboards and reports covers on-site chats and support tickets alike.