The short answer
Same category, different jobs
AskSpot and Gorgias both put AI into the shopper conversation, but they solve different problems. Gorgias is the e-commerce helpdesk incumbent – Shopify-native ticketing with an AI Agent bolted on, built to resolve support tickets. AskSpot is a catalog-aware sales and support Agent: it searches your products (including by photo), helps shoppers check out inside the chat, and answers order questions across the storefront and marketplace inboxes – at a flat per-conversation price with no per-seat fees.
How the products line up: Gorgias sells one AI Agent that works across chat, email and social inside its own helpdesk. AskSpot splits the same work into two Agents – the AI Chat Agent on the storefront and the AI Inbox Agent, which works inside the helpdesk and marketplace inboxes you already use – and you can run them together or on their own.
Choose AskSpot if…
You want an AI that sells – catalog and photo search, in-chat checkout – and supports across the storefront and marketplace inboxes, at a flat price with no per-seat fees and no metered AI on top.
Choose Gorgias if…
You’re a Shopify store whose priority is a seat-based helpdesk for a human support team – macros, SLAs, ticketing – rather than an AI that sells, and you accept $1.50 per AI interaction beyond the plan: about $1,765 a month at 1,000 AI resolutions.
Feature comparison
AskSpot vs Gorgias, capability by capability
The same 18-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | Gorgias |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the Agent finds and recommends products from your own catalogue. | ✓ | ✓ |
| Visual search by photoThe shopper uploads a photo and the Agent finds matching or similar products. | ✓ | – |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | ~ |
| Voice in chatThe shopper can speak a question instead of typing it – inside the website chat, not a phone line. | ✓ | – |
| Agentic checkout / copilotThe Agent can browse, choose options and take the shopper through checkout. | ✓ | ~ |
| Proactive messages & cart recoveryThe Agent reaches out at the right moment and wins back abandoned carts. | ✓ | ~ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | ✓ |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe Agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ✓ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ✓ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | ✓ |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ✓ |
| Marketplace inbox (Allegro, Amazon)The Agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the Agent does not make things up. | ✓ | ~ |
| Knowledge baseCurate your own Q&A and point the Agent at your site, so it answers on-brand. | ✓ | ✓ |
| Self-learningThe AI learns from your own past conversations and tickets to improve its answers. | ✓ | ~ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you Agent configuration – and supports you after. | ✓ | ✓ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | – |
| Capabilities documented (of 18) | 15 | 8 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one Agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, September 2026. AskSpot is scored on the same rubric. Self-learning (checked October 2026): Gorgias’s AI Agent proposes knowledge fixes based on past conversations, but the feature is still in public beta. Where AskSpot trails: Gorgias ships a full seat-based helpdesk and mature Shopify order actions.
Pricing
What each one costs
Both tools answer customers in the website chat and by email, so we price the same month of work on both sides: AskSpot’s Chat Agent and Inbox Agent together, against a Gorgias plan plus $1.50 for every AI interaction beyond its allowance. Prices in US dollars, as each vendor lists them, with euros alongside. November 2026.
AskSpot
$660 / month
(€550) for 1,000 chats + 1,000 support emails – Chat Agent and Inbox Agent together.
- AI Chat Agent: $290 (€250) a month, up to 1,250 chats – sells and supports on the storefront
- AI Inbox Agent: $370 (€300) – $150 (€120) a month plus 1,000 resolved tickets × $0.22 (€0.18)
- Then $0.22 (€0.18) per extra chat or resolved ticket; background actions such as drafts or tagging $0.06 (€0.05)
- No seat fees; run either Agent on its own
Gorgias
$3,265 / month
(≈ €3,025) for the same 1,000 chats + 1,000 support emails – Pro plan + 2,000 AI interactions.
- Plans (helpdesk + AI Agent): Starter $40 · Basic $90 · Pro $550 (2,000 tickets + 190 AI interactions) · Advanced $1,430 (5,000 + 530) – ≈ €37 / €83 / €510 / €1,325
- Extra AI interactions: $1.50 (≈ €1.39) each beyond the plan’s allowance – in chat, email or social
- Each AI interaction also counts as a helpdesk ticket
- Never priced per agent; voice and SMS cost extra
| All-in cost / month | AskSpot | Gorgias |
|---|---|---|
| 1,000 chats + 1,000 support emails | $660 (€550) – Chat $290 + Inbox $370 | $3,265 (≈ €3,025) – Pro $550 + 1,810 × $1.50 |
| 2,000 chats + 2,000 support emails | $1,045 (€865) – Chat $455 + Inbox $590 | $6,635 (≈ €6,144) – Advanced $1,430 + 3,470 × $1.50 |
| Support emails only – 1,000 | $370 (€300) – Inbox Agent only | $1,765 (≈ €1,635) – Pro $550 + 810 × $1.50 |
| Chats only – 1,000 | $290 (€250) – Chat Agent only | $1,765 (≈ €1,635) – Pro $550 + 810 × $1.50 |
Gorgias sells one AI Agent for chat, email and social inside its own helpdesk, so the fair comparison is a month of both. Each plan includes a small allowance of AI interactions (190 on Pro); beyond it each one costs $1.50 (≈ €1.39) and also uses up a helpdesk ticket, so 4,000 a month needs the Advanced plan. The table counts one AI interaction per conversation. AskSpot’s Chat Agent covers up to 1,250 chats for $290, and its Inbox Agent costs $150 a month plus $0.22 per resolved ticket; you can run either one on its own, with no seat fees. Gorgias figures are monthly list prices in US dollars from its pricing page, with euros at €1 ≈ $1.08; AskSpot’s dollar and euro prices are both list prices. November 2026.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Selling from the catalog – text and photo product search
- Helping the shopper check out inside the chat
- Virtual fitting room and product visualization
- Answering in the Allegro and Amazon marketplace inboxes
- Answering in 200+ languages on the same catalogue and order data
- Flat, predictable pricing – no per-seat fees, no metered AI on top
Gorgias is stronger at
- A mature Shopify-native helpdesk (macros, SLAs, agent seats)
- Deep native order actions inside the ticket (refunds, edits)
- Phone and SMS support channels – billed separately, not in the plan
- Social and messaging channels live today
- A large Shopify app ecosystem
- An established brand for support teams
See AskSpot on your own catalogue
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
One platform, two Agents
The AI Chat & Inbox Agents
AskSpot is two Agents on one platform – the on-site AI Chat Agent that sells from your own catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
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How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“First and foremost, it relieves the store staff from constantly answering the same, trivial questions. As a result, when a customer genuinely needs help, they are immediately directed to a team that has the time, energy, and ability to assist them properly. … People frequently ask the same questions in similar ways, such as whether the store is open or if guitars have strings. For such questions, this chat is ideal.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs Gorgias – common questions
Is Gorgias better than AskSpot?
It depends on the job. For a mature, seat-based Shopify helpdesk with AI ticket deflection, Gorgias reaches further. For catalog-aware selling – product search (including by photo) and in-chat checkout – and answering across marketplace inboxes, AskSpot does more. The capability table and pricing above lay out the trade.
How much does Gorgias cost?
Each Gorgias plan bundles a helpdesk and an AI Agent: Starter $40/month (50 tickets + 30 AI resolutions), Basic $90 (300 + 30), Pro $550 (2,000 + 190), Advanced $1,430 (5,000 + 530), Enterprise custom – about €37, €83, €510 and €1,325. Beyond the included AI resolutions each costs $1.50 (≈ €1.39), and a resolution also consumes a helpdesk ticket – so it draws down both allowances and the real cost climbs well above the entry sticker (roughly $1,765 (≈ €1,635) a month at 1,000 AI resolutions). Checked November 2026 – see Gorgias’s pricing page for current rates.
Does Gorgias do product search or marketplace inboxes?
Not as advertised on its public pages as of September 2026. Gorgias can surface products and answer questions, but visual (photo) product search and the Allegro and Amazon marketplace inboxes are not documented features. AskSpot offers both.
Can AskSpot replace Gorgias for support?
Yes for a lot of it – AskSpot answers order-status, cancellation and return questions, runs an inbox / email Agent, and additionally covers the Allegro and Amazon marketplace inboxes. It is not a full seat-based helpdesk (macros, SLAs, agent seats) the way Gorgias’s higher plans are – that is where Gorgias reaches further.
What is the best Gorgias alternative for selling?
If you want an AI that sells from the catalogue and supports across the storefront and marketplaces, AskSpot is a strong Gorgias alternative. It reads your catalogue and order data, works on every major e-commerce platform, and prices flat with no per-seat fees and no metered AI on top.
Comparisons
How AskSpot compares
See how AskSpot stacks up against the other AI chat and support tools for online stores – same rubric, real pricing.