spotIndustry
Scale
120,000+ orders a month · 120+ employees
Modules
Languages
PL · RO · HU · CZ · DE · AT
Integrations
IdoSell · Thulium · Allegro
Implementation results
Key results
What AskSpot’s AI Chat delivers on 4FIZJO’s storefronts — from the first question to checkout, around the clock.
11.8%
of chats add an item to the cart
8.4%
of chats end in a purchase
61%
of chats resolved
24/7
product advisory and support availability
“AskSpot helped us serve customers faster and better. Multilingual features and marketplace integrations were crucial, as well as the ability to search and recommend products and answer even hard product questions.”
Before AskSpot
120,000 orders a month, four channels, six markets
Customer inquiries reached 4FIZJO from four directions at once — the online stores in Poland and Czechia, marketplaces such as Allegro, email and contact forms — all converging in the Thulium helpdesk.
As order volume grew, keeping service both fast and high-quality got harder. A large share of tickets were repetitive cases that never needed a consultant — and every market had to be answered in its own language.
Channels landing in one helpdesk
4
Markets to answer, each in its language
6
Repetitive, routine tickets
rising
Answers outside office hours
limited
Rollout
How they rolled it out
Planned around measurable goals — take the repetitive questions off the team, provide 24/7 product advice and speed up resolution: chat on the storefronts first, then the helpdesk queue, both against the same catalog and internal systems.
Step 01
Website AI Chat
Advice, specs and orders on-site
Deployed across 4fizjo.pl, 4fizjo.cz and 4fizjo.ro, answering from the live catalog and order data — so shoppers compare models, check specs and track orders themselves, each in their own language.
What shoppers ask
- What’s the difference between the Pro and Classic massage gun?
- Which SUP size for three small kids?
- I signed up for the newsletter — where’s my 10% code?
Step 02
Inbox Agent in Thulium
Email and Allegro tickets, post-sale
Integrated with the Thulium helpdesk over the API. The agent pulls order and product data from the ERP/OMS, drafts or sends replies, updates ticket status, and routes what needs a person.
What shoppers ask
- Where is my order right now?
- I’d like to return a board that didn’t suit me
- The courier logged a delivery I never got
From real conversations
What 4FIZJO shoppers actually ask
Buying and delivery terms, product specs and fit, and order tracking lead the mix — the advisory questions a physio and fitness catalogue generates: which model, what size, will it suit me.
Based on tagged conversations over 30 days · around 10 messages each · 54% arriving after hours.
More case studies
See how other stores use AskSpot
More stories from teams that automate support and grow sales with AskSpot.
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 9 languages
Militaria.pl runs AskSpot across three domains in nine languages: 27% add-to-cart after a chat, 72% resolved with no human, 16,600 conversations a month.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
How Konesso turns 1 in 5 chats into an order
Coffee is chosen by taste, machines by fit. Konesso's AskSpot agent does both: 21.6% of chats end in a purchase, 68% resolved, €47,600 of orders a month.
Read the story →
How Mamabrum serves customers in 20 languages with one team
How Mamabrum reduced customer service inquiries by 30% and serves customers in 20 languages across 20+ EU storefronts with AskSpot — chat and email answered from one catalogue.
Read the story →
How Moliv answers 65% of skincare questions with no human
Moliv's creams are built on live probiotics, so shoppers arrive with clinical briefs. The AskSpot agent answers 65% with no human, in three languages.
Read the story →
See every story
Every merchant we have measured — what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →