What it is
Order support that reads, verifies and answers
Connected to your store platform, the Agent answers questions about live orders – status, delivery, invoices, changes and cancellations. It shares order details only after the customer verifies who they are, follows your store’s own guidelines, and works the same way whether the question comes in on chat or lands in your inbox.
Step 01
Verifies the customer
Asks for the order number and the purchase email before it shows any details.
Step 02
Fetches the order
Pulls live data from your platform – status, carrier, items, expected delivery date.
Step 03
Answers or acts
Explains what’s happening, or collects the details for a change, cancellation or complaint and forwards them.
01 · Live status
Answers the order question instantly
“Where is my order?”, “has it shipped?”, “when will it arrive?” – pulled live from your store platform and explained in plain language, at any hour.
- Real-time status, carrier and expected delivery
- Explains what’s happening, not just a status code
- Deflects the biggest, most repetitive contact reason – around the clock
spot spot02 · Verified by design
It never shares an order until it knows who’s asking
Order details appear only after the customer gives the correct order number and the email used for the purchase. Verification friction is a deliberate control, not an oversight.
- Two-factor check before any order data is revealed
- Protects customers and keeps you on the right side of data rules
- Part of AskSpot’s security-first design
03 · Changes & cancellations
Collects what’s needed, then hands it off clean
When a customer wants to change an address, cancel, or start a return, the Agent gathers the exact details in the conversation and forwards a complete request to your team – following your store’s own guidelines.
- Structured, complete requests – no back-and-forth to get the basics
- Store-specific guidelines control how it answers order questions
- Escalates to a human with full context when it should
spotWhy it matters
Takes the most repetitive contact off your team
Order-status questions are the single biggest, most repetitive reason customers get in touch – and the least worth a human’s time. About one in four contacts is just an order question. Automating them frees your team for the cases that actually need judgement, around the clock.
See order handling on your store
Connect your store on a free trial and look up an order from the chat – or book a demo and we’ll connect it to your own orders, on chat and in the inbox.
Available in – both Agents
The AI Chat & Inbox Agents
Order handling is shared by both AskSpot Agents – the Chat Agent answers shoppers on your storefront, the Inbox Agent handles the order emails and marketplace messages that reach your helpdesk. One order engine, every channel, in 200+ languages, with no per-platform setup.
spotProof
Order questions, off the team’s plate
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
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How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
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How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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FAQ
Order tracking & handling – questions answered
What is WISMO?
WISMO – short for “where is my order?” – is the most common post-purchase support question in e-commerce. AskSpot deflects it automatically: it reads live order data, verifies who’s asking, and answers status, shipping and delivery in the storefront chat or the helpdesk inbox, around the clock, so it never lands on your team.
What order questions can the Agent answer?
Order status, shipping and expected delivery, invoices, and changes like a new delivery address, cancellations and returns. It reads live order data from your store platform, so answers reflect the real state of the order.
How does it keep order data secure?
It shares order details only after the customer provides the correct order number and the email used for the purchase. That two-factor check runs before anything is revealed – verification friction is a deliberate control, part of AskSpot’s security-first design.
Can it cancel or change an order?
It collects the exact details needed – the order, the change, the new address – in the conversation and forwards a complete request to your team to process, following your store’s own guidelines. You decide which actions it takes directly and which it hands off.
Does it work on email and marketplaces, not just chat?
Yes. Order handling is shared by both the Chat Agent (on your storefront) and the Inbox Agent (email, helpdesk and marketplaces like Allegro and Amazon) – the same order engine and the same rules across every channel.
Which platforms does it connect to?
Any store platform that exposes order data through an API – Shopify, WooCommerce, Magento, PrestaShop, IdoSell, Shoper, BaseLinker and more – plus custom integrations. It reflects your live order data with no per-platform rebuild.
When does it hand off to a human?
When a case needs judgement it escalates with full context – the verified customer, the order, and everything gathered in the conversation – so a person picks up where the Agent left off instead of starting over. More on human handoff →