What it is
See the product before it ships
The virtual fitting room lets a shopper attach a photo in the chat and see the product where it belongs – a garment on them, a sofa in their living room – so a considered purchase feels certain instead of a gamble. It’s the answer to a question shoppers already ask: “can I see it in my room first?”
Step 01
Upload a photo
The shopper attaches a photo of themselves or their room, right in the chat.
Step 02
AI places the product
The assistant renders the item on the photo – the right size, in the right spot.
Step 03
Buy with confidence
Seeing it removes the last doubt – so the shopper adds to cart, and returns fewer items.
01 · Fashion
Try it on, without the fitting room
A shopper sends a photo and sees the garment on themselves – the fit, the length, the colour on their own frame – so they order the right size the first time.
- Shows the piece on the shopper’s own photo
- Answers “will this suit me” before the order, not after
- Fewer size-and-fit returns
spot spot02 · Home & furniture
Place it in the actual room
For furniture and homeware, the shopper photographs their space and sees the piece in it – to scale, in their light – answering the doubt that stalls a big-ticket order.
- Drops the product into the shopper’s own room photo
- Settles size, colour and fit before a considered purchase
- Real shoppers already ask for this – now the agent can do it
Why it matters
Confidence sells – and cuts returns
The doubt that stops a purchase is “will it look right.” Let the shopper see it on themselves or in their room and that doubt is gone – so more baskets close, and fewer arrive only to be sent back.
See the virtual fitting room on your products
Book a demo and we’ll run it on your own catalog.
Available in
The AI Chat Agent
The virtual fitting room is part of AskSpot’s AI Chat Agent – the on-site assistant that answers, searches and sells across your store, on every e-commerce platform, in 200+ languages.
spotProof
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Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
“AskSpot has changed the way we look at customer support. Your technology lets us reshape Customer Support roles into agent trainers and communication specialists – people who safeguard correct, on-brand communication while continuously improving the agent’s effectiveness through monitoring and knowledge-base optimisation. Today we see CS as a forward-looking role.”
“AskSpot has become important support for Ogrodosfera in day-to-day customer service – it answers repetitive questions about products, delivery, payments and orders quickly, even outside our consultants’ working hours, and helps customers search a broad catalogue: from parameters and dimensions to assembly, use and choosing accessories. It takes routine contacts off the team, giving shorter response times, more consistent communication and a better customer experience in peak season. We treat AskSpot not just as a support-automation tool, but as part of developing customer experience and sales.”
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
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FAQ
Virtual fitting room – questions answered
What is the virtual fitting room?
It lets a shopper attach a photo in the chat and see the product on it – a garment on themselves, or furniture in their own room – so they can picture the item before they buy.
Does it work for both fashion and furniture?
Yes. For fashion it shows the piece on the shopper’s own photo; for homeware and furniture it places the product to scale in a photo of their room. Both run in the same chat.
How does a shopper use the fitting room?
They attach a photo in the chat – the agent handles the rest and returns the preview in the conversation. Shoppers already ask for this (“can I see it in my room?”), so it meets a request they’re making anyway.
Does it reduce returns?
That’s the point. A lot of returns come from “it didn’t look how I expected.” Letting shoppers see the fit or the piece in place before ordering removes that doubt up front.
Which products is it available in?
The virtual fitting room is part of the AI Chat Agent and works on every e-commerce platform the Chat Agent supports, in 200+ languages, with no per-platform setup.