What it is
An assistant that advises and acts
An AI shopping assistant does what a great salesperson does: it understands the shopper, advises on the right product, and then does the clicking – navigating, filtering, adding to the cart and filling the checkout – so the customer only has to confirm the payment.
Step 01
Understands & advises
Reads the need and the shopper’s earlier context, then recommends the right product with reasons.
Step 02
Acts for the shopper
Navigates, sets filters, adds to the cart and fills delivery and contact details – narrating each move.
Step 03
Confirms at checkout
Walks the customer to the checkout page – where they confirm payment. It never places an order silently.
01 · Copilot
It does the clicking for the customer
Copilot acts for the shopper and narrates each step so they only confirm. Ask it to “find a bike for a 7-year-old and order it to my address” and it filters, adds to cart, fills the forms and takes them to checkout.
- Navigates the store and sets category filters on request
- Adds to cart and fills delivery, invoice and contact details
- Walks all the way to checkout – the customer confirms payment
Askspot AI Assistant · 11:25 spot02 · Smart replies
One tap to keep moving
The assistant offers relevant one-tap replies, so a shopper can steer the conversation without typing – and reach the product faster.
- Suggested replies the shopper picks in a tap
- Keeps a hesitant customer moving toward the decision
- Shorter path from question to cart
03 · Voice
Shop hands-free, by voice
Shoppers can speak their question with the microphone, and have answers read aloud – useful on mobile and for accessibility, so the assistant helps everyone.
- Ask by voice with the mic in the input bar
- Answers read aloud on demand
- Works in 200+ languages – speak and hear answers in yours
- Hands-free help on mobile, and accessible by default
Askspot AI Assistant · 11:25 spotWhy it matters
Shortens the path from question to purchase
A shopper who has to search, compare and fill forms alone drops off along the way. An assistant that advises and then does the work – by text or by voice – makes the store feel personal and gets the customer to a confirmed order faster.
See the AI shopping assistant on your store
Book a demo and we’ll run it on your own catalog and checkout.
Available in
The AI Chat Agent
The AI shopping assistant is part of AskSpot’s AI Chat Agent – the on-site assistant that answers, advises, acts and sells across your store, on every e-commerce platform, in 200+ languages.
Proof
Assistants that sell, in real stores
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 9 languages
Militaria.pl runs AskSpot across three domains in nine languages: 27% add-to-cart after a chat, 72% resolved with no human, 16,600 conversations a month.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
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How one AI agent runs across Szopex’s three retail brands
One AskSpot agent runs across Szopex's three storefronts – Sklep Biegacza, Warsaw Sneaker Store and SKStore – on three e-commerce platforms. 67% of chats resolved, 58% product CTR, 11.7% end in a purchase.
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How moderno.dk resolves 64% of furniture chats with no human
moderno.dk's AskSpot agent resolves 64% of furniture questions with no human – delivery, sizing, stock and order changes – and turns 12.3% of chats into carts.
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See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
“AskSpot has changed the way we look at customer support. Your technology lets us reshape Customer Support roles into agent trainers and communication specialists – people who safeguard correct, on-brand communication while continuously improving the agent’s effectiveness through monitoring and knowledge-base optimisation. Today we see CS as a forward-looking role.”
“AskSpot has become important support for Ogrodosfera in day-to-day customer service – it answers repetitive questions about products, delivery, payments and orders quickly, even outside our consultants’ working hours, and helps customers search a broad catalogue: from parameters and dimensions to assembly, use and choosing accessories. It takes routine contacts off the team, giving shorter response times, more consistent communication and a better customer experience in peak season. We treat AskSpot not just as a support-automation tool, but as part of developing customer experience and sales.”
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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FAQ
AI shopping assistant – questions answered
What is an AI shopping assistant?
It’s an on-site AI that advises the shopper on the right product and then acts for them – navigating the store, filtering, adding to the cart and filling the checkout – narrating each step so the customer stays in control.
Can it really add to cart and check out for the customer?
Yes – that’s Copilot. It navigates, sets filters, adds to the cart and fills delivery, invoice and contact details, then walks the shopper to the checkout page. The customer confirms the payment; it never places an order silently.
Is it safe – won’t it buy things by itself?
No. It automates every step up to payment, and stops there. The shopper always confirms the payment on the checkout page, so nothing is bought without them.
Can shoppers use it by voice?
Yes. There’s a microphone in the input bar to ask by voice, and answers can be read aloud – handy on mobile and for accessibility.
Do shoppers have to type everything?
No. Smart replies offer relevant one-tap suggestions to keep the conversation moving, and shoppers can ask by voice with the microphone and have answers read aloud – so it’s fast on mobile and accessible by default.
Which products is it available in?
The AI shopping assistant is part of the AI Chat Agent and works on every e-commerce platform the Chat Agent supports, in 200+ languages, with no per-platform setup.