What it is
An assistant that advises and acts
An AI shopping assistant does what a great salesperson does: it understands the shopper, advises on the right product, and then does the clicking – navigating, filtering, adding to the cart and filling the checkout – so the customer only has to confirm the payment.
Step 01
Understands & advises
Reads the need and the shopper’s earlier context, then recommends the right product with reasons.
Step 02
Acts for the shopper
Navigates, sets filters, adds to the cart and fills delivery and contact details – narrating each move.
Step 03
Confirms at checkout
Walks the customer to the checkout page – where they confirm payment. It never places an order silently.
01 · Copilot
It does the clicking for the customer
Copilot acts for the shopper and narrates each step so they only confirm. Ask it to “find a bike for a 7-year-old and order it to my address” and it filters, adds to cart, fills the forms and takes them to checkout.
- Navigates the store and sets category filters on request
- Adds to cart and fills delivery, invoice and contact details
- Walks all the way to checkout – the customer confirms payment
Askspot AI Assistant · 11:25 spot02 · Smart replies
One tap to keep moving
The assistant offers relevant one-tap replies, so a shopper can steer the conversation without typing – and reach the product faster.
- Suggested replies the shopper picks in a tap
- Keeps a hesitant customer moving toward the decision
- Shorter path from question to cart
03 · Voice
Shop hands-free, by voice
Shoppers can speak their question with the microphone, and have answers read aloud – useful on mobile and for accessibility, so the assistant helps everyone.
- Ask by voice with the mic in the input bar
- Answers read aloud on demand
- Works in 200+ languages – speak and hear answers in yours
- Hands-free help on mobile, and accessible by default
Askspot AI Assistant · 11:25 spotWhy it matters
Shortens the path from question to purchase
A shopper who has to search, compare and fill forms alone drops off along the way. An assistant that advises and then does the work – by text or by voice – makes the store feel personal and gets the customer to a confirmed order faster.
See the AI shopping assistant on your store
Start a free trial and ask it what your shoppers ask – or book a demo and we’ll run it on your own catalog and checkout.
Available in
The AI Chat Agent
The AI shopping assistant is part of AskSpot’s AI Chat Agent – the on-site assistant that answers, advises, acts and sells across your store, on every e-commerce platform, in 200+ languages.
Proof
Assistants that sell, in real stores
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
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How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
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How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
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See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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FAQ
AI shopping assistant – questions answered
What is an AI shopping assistant?
It’s an on-site AI that advises the shopper on the right product and then acts for them – navigating the store, filtering, adding to the cart and filling the checkout – narrating each step so the customer stays in control.
Can it really add to cart and check out for the customer?
Yes – that’s Copilot. It navigates, sets filters, adds to the cart and fills delivery, invoice and contact details, then walks the shopper to the checkout page. The customer confirms the payment; it never places an order silently.
Is it safe – won’t it buy things by itself?
No. It automates every step up to payment, and stops there. The shopper always confirms the payment on the checkout page, so nothing is bought without them.
Can shoppers use it by voice?
Yes. There’s a microphone in the input bar to ask by voice, and answers can be read aloud – handy on mobile and for accessibility.
Do shoppers have to type everything?
No. Smart replies offer relevant one-tap suggestions to keep the conversation moving, and shoppers can ask by voice with the microphone and have answers read aloud – so it’s fast on mobile and accessible by default.
Which products is it available in?
The AI shopping assistant is part of the AI Chat Agent and works on every e-commerce platform the Chat Agent supports, in 200+ languages, with no per-platform setup.