What it is
Every market, in its own language
AskSpot handles 200+ languages with one generative AI agent – not a rule-based translation layer bolted on. A shopper writes in their own language and gets a native answer, so the same agent serves every market you sell to, on the storefront and in the inbox.
Step 01
Detects the language
The shopper just writes – the agent recognises the language and replies in it.
Step 02
Answers natively
Search, order help, support – all in the shopper’s language, from the same knowledge.
Step 03
One agent, every market
No bot per language – one agent covers them all, on the chat and in the inbox.
01 · One agent, every language
200+ languages, one generative brain
Because it’s generative AI, not a fixed translation table, the agent works in any language the model can handle – the public claim is 200+, and in practice there’s no hard limit. One agent, every market you open.
- Generative, not rule-based translation bolted on
- 200+ languages – no separate bot to run per market
- Open a new country without standing up a new agent
spot spot02 · In their own words
Native help, not a stilted translation
Shoppers ask the way they’d ask a person in their own language, and the agent answers in kind – product advice, order questions, support – all from the same knowledge base.
- Understands intent, not just keywords, in any language
- Search, order tracking and support – all localised
- Voice works in every language too – speak and be answered aloud
- Currency and locale follow the shopper’s market
03 · A market at a time
Tune it per market when you need to
Run several stores or domains from one account, each with its own configuration – so a market can have its own tone and knowledge while sharing one AI brain across the chat and the inbox.
- Manage multiple stores or domains from one account
- Per-market tone and knowledge where it matters
- One brain across on-site chat and support inboxes
spotWhy it matters
Sell across borders without staffing every language
Cross-border shoppers convert when they’re helped in their own language – but hiring native support for every market doesn’t scale. One multilingual agent gives every market native help at once, day and night.
See it answer in your markets’ languages
Book a demo and we’ll run it in the languages you sell in.
Available in
The AI Chat & Inbox Agents
200+ languages come built into both AskSpot agents – the on-site AI Chat Agent and the AI Inbox Agent – so every market is covered on the storefront and inside your helpdesk and marketplace inboxes.
spotProof
Serving many markets, in real stores
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 9 languages
Militaria.pl runs AskSpot across three domains in nine languages: 27% add-to-cart after a chat, 72% resolved with no human, 16,600 conversations a month.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
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How one AI agent runs across Szopex’s three retail brands
One AskSpot agent runs across Szopex's three storefronts – Sklep Biegacza, Warsaw Sneaker Store and SKStore – on three e-commerce platforms. 67% of chats resolved, 58% product CTR, 11.7% end in a purchase.
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How moderno.dk resolves 64% of furniture chats with no human
moderno.dk's AskSpot agent resolves 64% of furniture questions with no human – delivery, sizing, stock and order changes – and turns 12.3% of chats into carts.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
“AskSpot has changed the way we look at customer support. Your technology lets us reshape Customer Support roles into agent trainers and communication specialists – people who safeguard correct, on-brand communication while continuously improving the agent’s effectiveness through monitoring and knowledge-base optimisation. Today we see CS as a forward-looking role.”
“AskSpot has become important support for Ogrodosfera in day-to-day customer service – it answers repetitive questions about products, delivery, payments and orders quickly, even outside our consultants’ working hours, and helps customers search a broad catalogue: from parameters and dimensions to assembly, use and choosing accessories. It takes routine contacts off the team, giving shorter response times, more consistent communication and a better customer experience in peak season. We treat AskSpot not just as a support-automation tool, but as part of developing customer experience and sales.”
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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FAQ
Multilingual – questions answered
How many languages does it support?
The public claim is 200+ languages, and in practice there’s no hard limit – it’s generative AI, so it works in any language the model can handle. One agent covers every market you sell to.
Is this just machine translation on top of a bot?
No. It’s one generative agent that understands and answers directly in the shopper’s language – not a fixed reply run through a translator. Product advice, order help and support are all native, not stilted.
Do I write my knowledge base in every language?
No – you write it once, and the agent answers from it in whatever language the shopper uses. You can still tune tone or add market-specific knowledge where you want to.
Can I run different stores or markets separately?
Yes. You can manage several stores or domains from one account, each with its own configuration, while they share the same underlying AI brain across chat and the inbox.
Which products is it available in?
Multilingual support is built into both AskSpot agents – the AI Chat Agent and the AI Inbox Agent – across every e-commerce platform and support channel they support.