What it is
Multilingual customer support in every market
AskSpot handles 200+ languages with one generative AI Agent – not a rule-based translation layer bolted on. A shopper writes in their own language and gets a native answer, so the same Agent serves every market you sell to, on the storefront and in the inbox.
Step 01
Detects the language
The shopper just writes – the Agent recognises the language and replies in it.
Step 02
Answers natively
Search, order help, support – all in the shopper’s language, from the same knowledge.
Step 03
One Agent, every market
No bot per language – one Agent covers them all, on the chat and in the inbox.
01 · One Agent, every language
200+ languages, one generative brain
Because it’s generative AI, not a fixed translation table, the Agent works in any language the model can handle – the public claim is 200+, and in practice there’s no hard limit. One Agent, every market you open.
- Generative, not rule-based translation bolted on
- 200+ languages – no separate bot to run per market
- Open a new country without standing up a new Agent
spot spot02 · In their own words
A multilingual AI agent, not a translated chatbot
Shoppers ask the way they’d ask a person in their own language, and the Agent answers in kind – product advice, order questions, support – all from the same knowledge base.
- Understands intent, not just keywords, in any language
- Search, order tracking and support – all localised
- Voice works in every language too – speak and be answered aloud
- Currency and locale follow the shopper’s market
03 · A market at a time
Tune it per market when you need to
Run several stores or domains from one account, each with its own configuration – so a market can have its own tone and knowledge while sharing one AI brain across the chat and the inbox.
- Manage multiple stores or domains from one account
- Per-market tone and knowledge where it matters
- One brain across on-site chat and support inboxes
spotWhy it matters
Sell across borders without staffing every language
Cross-border shoppers convert when they’re helped in their own language – but hiring native support for every market doesn’t scale. One multilingual Agent gives every market native help at once, day and night.
See it answer in your markets’ languages
Start a free trial and test it in your markets’ languages – or book a demo and we’ll run it in every language you sell in.
Available in
The AI Chat & Inbox Agents
200+ languages come built into both AskSpot Agents – the on-site AI Chat Agent and the AI Inbox Agent – so every market is covered on the storefront and inside your helpdesk and marketplace inboxes.
spotProof
Serving many markets, in real stores
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
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How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
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How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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FAQ
Multilingual – questions answered
What is a multilingual chatbot?
A multilingual chatbot answers customers in more than one language. Older ones translate a fixed set of replies; a generative AI agent like AskSpot’s understands the question and answers directly in the shopper’s language – product advice, order help and support included – in 200+ languages.
How many languages does it support?
The public claim is 200+ languages, and in practice there’s no hard limit – it’s generative AI, so it works in any language the model can handle. One Agent covers every market you sell to.
Is this just machine translation on top of a bot?
No. It’s one generative Agent that understands and answers directly in the shopper’s language – not a fixed reply run through a translator. Product advice, order help and support are all native, not stilted.
How does multilingual customer support work with AI?
The Agent detects the language of each message and replies in it, answering from your one product catalogue and knowledge base. Shoppers get product advice, order updates and support in their own language at any hour, and you manage one setup – with market-specific settings where you need them.
Do I write my knowledge base in every language?
No – you write it once, and the Agent answers from it in whatever language the shopper uses. You can still tune tone or add market-specific knowledge where you want to.
Can I run different stores or markets separately?
Yes. You can manage several stores or domains from one account, each with its own configuration, while they share the same underlying AI brain across chat and the inbox.
Which products is it available in?
Multilingual support is built into both AskSpot Agents – the AI Chat Agent and the AI Inbox Agent – across every e-commerce platform and support channel they support.