spotSee AskSpot on your health & wellness store
Book a demo and we’ll show both modules working on your catalog.
How it works
The toolkit behind these wellness results
From comparing models to the right fit and delivery – within a clear health-advice boundary – it’s one set of tools working across your store and inbox.
Sell on your store
Answer & Support
Around the clock
Your busiest hours aren't nine to five
Each bar is the share of conversations by hour of day, in local time. The shaded window is when a typical team is at their desks. Everything outside it is the agent working a shift no one else is on.
From real conversations
What health & wellness shoppers actually ask
Across ~49,000 real store conversations, delivery and timing lead – but more than a third of questions are product advice or fit, the advisory core of this category.
Based on ~49,000 real conversations across chat and email · 9 EU markets, one AI agent.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce – with data protection, reliable AI and full operational control.
Integrates with your stack
Proof
Health & wellness case studies – and beyond
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How KODANO resolves 55% of eyewear chats with no human
KODANO's AskSpot agent resolves 55% of chats with no human across 10 European storefronts – diopters, PD, lens behaviour and order status. 13.1% add to cart.
Read the story →
How SFD turns 26% of chats into cart-adds
SFD's AskSpot agent adds a supplement to the basket in 26.2% of chats and resolves 63% with no human – 4,200 conversations a month across chat and email.
Read the story →
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
GadziSklep: 81% of exotic-pet chats resolved by AI
GadziSklep's AskSpot chat helps hobbyists build a whole terrarium setup – enclosure, UVB, heating, feeders and supplements – resolving 81% of chats, sending 30.6% to the cart at a 48% recommendation click-through, 69% of it after hours.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AI chat agent for health & wellness stores – frequently asked questions
Can AskSpot recommend the right wellness product?
Yes – it compares models and gives fit advice (“a massager for neck and shoulders?”), while respecting a health-advice boundary: it does not give medical recommendations.
Does it stay within safe limits on health questions?
Yes. It answers product and usage questions but declines diagnostic or medical advice, keeping the store on the right side of the line.
Does it actually work for health and wellness stores?
Across real health and wellness stores it adds an item to the cart in up to 15% of chats and resolves up to 64% with no human, across 9 markets in the shopper’s language.
Which platforms and channels does it work with?
Shopify, Magento, PrestaShop, WooCommerce, IdoSell and more, plus Allegro, Amazon and your helpdesk – on-site chat, email and marketplace inboxes, in 200+ languages.
Is my data safe, and is there a trial?
Your store and customer data are EU-hosted, never used to train external AI models, and GDPR-compliant. Every rollout starts with a free two-week trial.
Other industries
Other industries we work in
Same agent, different questions. See how it sells in another vertical.