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From real conversations
What automotive shoppers actually ask
Four topics carry three quarters of everything asked, and they are all the same job: identify the right part for this exact car. One question in five is fitment outright — make, model, production year, trim. Tyres are the exception that proves the rule: there the size is printed on the sidewall, so the question shifts from “will it fit” to “which one should I buy”.
Based on 11,997 tagged conversations · about 8 messages each · 63% arriving outside business hours · 15 markets, one AI agent.
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AskSpot is designed to operate safely in demanding e-commerce — with data protection, reliable AI and full operational control.
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Proof
Case studies from this industry and beyond
How SklepOpon turns a tyre question into a €370 order
Nobody browses tyres. SklepOpon's AskSpot agent answers which size, which season, which brand — and the order that follows is a set of four. €45,900 a month in chat-driven orders, 84% of chats resolved with no human.
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How Carmager resolves 90% of chats across 15 markets
Carmager sells made-to-measure car accessories across 15 storefronts. AskSpot answers fitment in the shopper's language — 90% resolved, 20% to cart, 11% buy.
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How Gmoto turns chat into €48,300 in orders a month
Gmoto sells motorcycle parts (1.9M SKUs) in 20 languages. Its AskSpot agent: 20% of chats add to cart, 10% end in a purchase, 87% resolve with no human.
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How Morele.net cut customer service costs by 90%
Morele.net cut customer service costs by 90% and went from 50 support agents to 5. AskSpot resolves 71% of its 37,600 monthly chats with no human, and answers Allegro marketplace questions from the same catalog.
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How Militaria resolves 83% of chats in 9 languages
Militaria.pl runs AskSpot AI chat across three domains in nine shopper languages: 48% product recommendation click-through, 27% add-to-cart after a chat and 83% of chats resolved with no human — 16,600 conversations a month, over half after hours.
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How 4FIZJO automated 50% of customer inquiries with AI
4FIZJO cut website calls and messages by 40% and automates a third of its helpdesk tickets. AskSpot's AI Chat resolves 74% of its 21,360 monthly chats with no human, across 6 markets, and its Inbox Agent clears email and Allegro tickets in Thulium.
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Every merchant we have measured — what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage — from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value — they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right items, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”
“Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses.”
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Read what the e-commerce teams who put AskSpot live say about working with it.
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