The short answer
Same job, different scale
AskSpot and Userlink both put an AI agent in your store’s chat and your support inbox. Userlink is a Danish chat-and-email agent with free hands-on setup, built around Nordic platforms (Shopify, Shopware, DanDomain) and billed every four weeks; its order integrations read order status. AskSpot is a catalog-aware sales and support Agent: it searches your products (including by photo), helps shoppers check out inside the chat, runs a configurable cancel and return workflow (it cancels orders itself once you allow it), and answers across the storefront, your helpdesk and the Allegro and Amazon marketplace inboxes – in 200+ languages, at a flat per-conversation price.
Choose AskSpot if…
You handle more than a few hundred conversations a month, sell on WooCommerce, Magento, PrestaShop or across marketplaces (Allegro, Amazon), and want photo search, in-chat checkout and a price that stays low as volume grows.
Choose Userlink if…
You’re a small Danish or Nordic store with only a few hundred conversations a month – below about 500 a month Userlink is cheaper – and read-only order look-ups are enough, since its agent can’t change, cancel or create orders.
Feature comparison
AskSpot vs Userlink, capability by capability
The same 17-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | Userlink |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the Agent finds and recommends products from your own catalogue. | ✓ | ✓ |
| Visual search by photoThe shopper uploads a photo and the Agent finds matching or similar products. | ✓ | – |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | ~ |
| Voice in chatThe shopper can speak a question and hear the answer read aloud – inside the website chat, not a phone line. | ✓ | – |
| Agentic checkout / copilotThe Agent can browse, choose options and take the shopper through checkout. | ✓ | – |
| Proactive messages & cart recoveryThe Agent reaches out at the right moment and wins back abandoned carts. | ✓ | ✓ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | ✓ |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe Agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ~ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ~ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | ~ |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | – |
| Marketplace inbox (Allegro, Amazon)The Agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the Agent does not make things up. | ✓ | ~ |
| Knowledge baseCurate your own Q&A and point the Agent at your site, so it answers on-brand. | ✓ | ✓ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you Agent configuration – and supports you after. | ✓ | ✓ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | ~ |
| Capabilities documented (of 17) | 14 | 5 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one Agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, October 2026. AskSpot is scored on the same rubric. Where AskSpot trails: Userlink includes unlimited chat widgets and domains, a 30-day free trial and Nordic integrations (DanDomain, Shopware and Danish shipping carriers).
Pricing
What each one costs
Both charge by conversation volume, so compare the all-in cost at the same volume, not the sticker price. Userlink bills every four weeks, so its prices below are converted to a monthly figure. Figures from each vendor’s pricing page, October 2026.
AskSpot
€250 / month
at ~1,250 conversations – flat rate, everything in.
- Includes 1,250 conversations a month
- Then €0.18 per extra conversation
- Billed monthly – 12 bills a year
- Done-for-you setup and a dedicated success manager included
Userlink
≈ €515 / month
at ~1,250 conversations – Large plan + overage, billed every four weeks.
- Per 4-week cycle: Hobby €81 (50 conv) · Small €131 (200) · Medium €187 (400) · Large €415 (1,000)
- 13 bills a year – monthly cost ≈ the listed price × 13 ÷ 12
- Overage €0.70 / €0.60 / €0.50 / €0.39 per conversation, by plan
- Free setup, 30-day trial, unlimited chat widgets and domains
| All-in cost / month | AskSpot | Userlink |
|---|---|---|
| ~1,250 conversations | €250 (everything in) | ≈ €515 (Large + overage) |
| ~2,000 conversations | €385 | ≈ €807 (Large + overage) |
Userlink’s small plans cost less than AskSpot below roughly 500 conversations a month, and they come with free setup and a 30-day trial. Above that, the gap reverses: about €515 against €250 at 1,250 conversations and €807 against €385 at 2,000, because Userlink’s lowest overage is €0.39 per conversation against AskSpot’s €0.18. Userlink also bills every four weeks – 13 bills a year – so a month costs about 8% more than the listed price. At 1,250 conversations a month you use about 1,154 per four-week cycle: €415 + 154 × €0.39 = €475 a cycle, × 13 ÷ 12 ≈ €515 a month. Userlink figures from its pricing page, converted to a monthly figure, October 2026.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Price at volume – €0.18 per extra conversation against €0.39–0.70
- Selling from the catalog – text and photo product search
- In-chat add-to-cart and checkout (agentic copilot)
- A configurable cancel and return workflow – the Agent cancels orders itself once you allow it in settings, not just looks up order status
- Native WooCommerce, Magento, PrestaShop, Shoper, IdoSell and AtomStore integrations
- Answering in the Allegro and Amazon marketplace inboxes
- Virtual fitting room, and 200+ languages against 90+
Userlink is stronger at
- A lower entry price for very small stores (€81 per four weeks for 50 conversations)
- A 30-day free trial, against AskSpot’s 7 days
- Unlimited chat widgets and domains on every plan
- Nordic integrations – DanDomain, Shopware and Danish shipping carriers
See AskSpot on your own catalogue
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
One platform, two Agents
The AI Chat & Inbox Agents
AskSpot is two Agents on one platform – the on-site AI Chat Agent that sells from your own catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs Userlink – common questions
Is AskSpot better than Userlink?
For most growing stores, yes. AskSpot covers more of the rubric (14 of 17 against 5): photo search, in-chat add-to-cart and checkout, a virtual fitting room, the Allegro and Amazon inboxes and 200+ languages – and it is cheaper above roughly 500 conversations a month. Userlink is a good fit for a small Danish or Nordic store on Shopify, Shopware or DanDomain that wants a long trial and unlimited widgets. The capability table and pricing above lay out the trade.
How much does Userlink cost?
Userlink bills in euros every four weeks – 13 bills a year: Hobby €81 (50 conversations), Small €131 (200), Medium €187 (400) and Large €415 (1,000), with overage of €0.70, €0.60, €0.50 or €0.39 per conversation depending on the plan. As a monthly figure that is about €515 at 1,250 conversations and €807 at 2,000, against AskSpot’s €250 and €385. Every plan includes free setup and a 30-day trial. Checked October 2026 – see Userlink’s pricing page for current rates.
Does Userlink work with WooCommerce or Magento?
Userlink’s chat installs as a script on any website, but its order integrations are advertised only for Shopify, Shopware and DanDomain as of October 2026; Magento is listed as coming soon and WooCommerce is not listed. AskSpot integrates natively with WooCommerce, Magento, PrestaShop, Shopify, Shoper, IdoSell, AtomStore and RedCart.
Can Userlink handle cancellations and returns?
Userlink’s Shopify integration is read-only – it looks up order status, and its own documentation says the agent can’t change, cancel or create an order. AskSpot answers order-status questions and runs a configurable cancel and return workflow: once you allow it in settings, the Agent cancels orders itself; otherwise it collects every detail your team needs and hands over a complete case.
What is the best Userlink alternative for e-commerce?
If you are growing past a few hundred conversations a month, or sell beyond the Nordic platforms, AskSpot is a strong Userlink alternative. It reads your catalogue and order data, sells as well as supports, works on every major e-commerce platform and the Allegro and Amazon inboxes, answers in 200+ languages, and charges a flat rate with €0.18 per extra conversation.
Comparisons
How AskSpot compares
See how AskSpot stacks up against the other AI chat and support tools for online stores – same rubric, real pricing.