The problem
Why e-commerce support teams can’t keep up without an AI support agent
High ticket volume
Hundreds of repetitive questions every day – order status, returns, product specs. Your team is stuck answering the same things instead of solving real problems.
Rising CS costs
Every new market, every seasonal spike means hiring more people. Headcount doesn’t scale. AI does.
Slow response times
Customers expect instant answers at 2am on a Sunday. A team of humans can’t deliver that – an AI agent can.
How it works
From ticket to resolution – without a human
Step 01
Ticket arrives
AI reads, classifies and prioritises every incoming message – chat, email, marketplace inbox – understands the intent, and knows exactly what action is needed.
Step 02
Fetches data
Order status, product info and return policy, in real time. The agent connects to your OMS, product feed and knowledge base to pull the right answer instantly – no guessing, no hallucinations.
Step 03
Responds or acts
A full response or action taken, without a human. AskSpot sends a complete reply to the customer, or acts directly: flags the ticket, changes order status, initiates a return, routes to the right team – whatever the case requires.
Step 04
Escalates
Escalates with full context. When a case needs a human, the agent hands it over with intent, customer data, conversation history and a suggested reply. Your team resolves in seconds, not minutes.
See the Inbox Agent on your store
Book a demo and we’ll show both modules working on your catalog.
01 · Ticket Resolution
Resolves tickets – no agent required
Complete, accurate replies grounded in your data, in the customer’s own language – sent automatically or prepared as drafts for your team to approve.
- Product and policy Q&A
- Website knowledge
- No hallucinations
- Test mode
- Drafts for approval
- Auto-send
- 200+ languages
- Language auto-detection
- One KB, any language
- Per-market coverage
02 · Ticket Management & Escalation
Sorts, routes and escalates automatically
Every ticket lands in the right queue with the right priority – and the cases that need a human are escalated with the full context attached.
- Automated ticket resolution
- Classify and tag
- Route and assign
- Prioritise
- Escalate to your team
- Spam filtering
03 · Order & Account Support
Handles orders, returns, payments
Connected to your OMS and marketplaces, the agent doesn’t just answer – it acts on the customer’s case end to end.
- Order status and changes
- Returns and refunds
- Complaint handling
04 · Reporting & Insights
See exactly what the agent handled
Every conversation becomes data – auto-resolution, topics and satisfaction – so you know what the agent resolved and what to improve next.
- Auto-resolution rate
- Topic mix
- Conversation history
- Weekly report
Around the clock
Your busiest hours aren't nine to five
Each bar is the share of emails by hour of day, in local time. The shaded window is when a typical team is at their desks. Everything outside it is the agent working a shift no one else is on.
By industry
Your vertical, your questions
The agent learns your catalogue, so the answers fit your products – not a generic script.
Integrates with your stack
Proof
Inbox Agent case studies
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
Read the story →
How KODANO resolves 55% of eyewear chats with no human
KODANO's AskSpot agent resolves 55% of chats with no human across 10 European storefronts – diopters, PD, lens behaviour and order status. 13.1% add to cart.
Read the story →
How SFD turns 26% of chats into cart-adds
SFD's AskSpot agent adds a supplement to the basket in 26.2% of chats and resolves 63% with no human – 4,200 conversations a month across chat and email.
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How Mamabrum serves customers in 20 languages with one team
How Mamabrum reduced customer service inquiries by 30% and serves customers in 20 languages across 20+ EU storefronts with AskSpot – chat and email answered from one catalogue.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce – with data protection, reliable AI and full operational control.
Going live
Nothing reaches a customer until you say so
Three modes, switched from the panel. Most teams spend a week in each before moving on – and you can step back at any time.
Mode 01
Test mode
The agent works through real messages and writes real answers. None of them are sent. You read what it would have said and decide whether you trust it.
Mode 02
Draft mode
Answers are prepared as drafts inside your inbox. Your agent reads each one and decides whether to send it, edit it first, or write their own. The customer only ever sees what a human approved.
Mode 03
Responder on
The agent replies on its own, inside the queue you defined and nowhere else. One toggle takes you back to drafts if you want a closer look again.
You decide when – and if – AskSpot goes live.
No leap of faith, no lock-in.
FAQ
Everything you need to know before getting started
What is the AskSpot AI Inbox Agent?
The AskSpot AI Inbox Agent is a virtual support agent that works inside your helpdesk. Unlike a scripted autoresponder, it reads each incoming ticket or email, understands what it needs, pulls live order and catalog data, and resolves the case end to end – or drafts a reply for your team – across email, live chat and marketplace inboxes.
Which helpdesks and channels does it work with?
It connects to Freshdesk, Thulium and Zendesk, and to the Allegro and Amazon message centres, and it handles email and live-chat inboxes – plus any system with an API through a custom integration.
What can it do with a ticket?
Beyond replying, it classifies and tags tickets, sets priority, routes them to the right queue or specialist and filters spam – and it can take actions in your connected systems, such as checking an order, changing a delivery address or starting a return.
Where does it get order and customer information?
From the systems you connect – order management, ERP, your product catalog and knowledge base – read in real time, so answers reflect the current order status and stock rather than a fixed script.
Can I review its answers before customers see them?
Yes. In draft mode it writes the reply directly inside your helpdesk and your operator decides whether to send the draft or write their own – so you stay in control of every message until you choose to let it resolve cases automatically.
How much of our support can it resolve on its own?
It resolves up to 51% of tickets without a human, and drafts the rest to save your team around 30% of their handling time. The exact split depends on your ticket mix.
Does it handle multiple languages?
Yes – AskSpot supports 200+ languages, so one team can answer customers across every market you sell in, with no manual setup per language.
How quickly can we go live?
A demo on your own helpdesk takes 2–3 days; a full rollout takes about 3–5 business days once we have API access – with no change to your existing store – followed by a free two-week trial.
How is the Inbox Agent priced, and is there a free trial?
It’s a monthly subscription with pay-per-ticket pricing above your plan, and every rollout starts with a one-time, free two-week trial. Book a demo for a quote on your ticket volume.
Is my data used to train AI models?
No. Your store and customer data are never used to train external AI models. AskSpot runs on EU-hosted infrastructure (Microsoft Azure, Google Cloud), is GDPR-compliant, and a data-processing agreement is available.