The problem
Why e-commerce support teams can’t keep up
High ticket volume
Hundreds of repetitive questions every day — order status, returns, product specs. Your team is stuck answering the same things instead of solving real problems.
Rising CS costs
Every new market, every seasonal spike means hiring more people. Headcount doesn’t scale. AI does.
Slow response times
Customers expect instant answers at 2am on a Sunday. A team of humans can’t deliver that — an AI agent can.
How it works
From ticket to resolution — without a human
Step 01
Ticket arrives
AI reads, classifies and prioritises every incoming message — chat, email, marketplace inbox — understands the intent, and knows exactly what action is needed.
Step 02
Fetches data
Order status, product info and return policy, in real time. The agent connects to your OMS, product feed and knowledge base to pull the right answer instantly — no guessing, no hallucinations.
Step 03
Responds or acts
A full response or action taken, without a human. AskSpot sends a complete reply to the customer, or acts directly: flags the ticket, changes order status, initiates a return, routes to the right team — whatever the case requires.
Step 04
Escalates
Escalates with full context. When a case needs a human, the agent hands it over with intent, customer data, conversation history and a suggested reply. Your team resolves in seconds, not minutes.
See the platform on your store
Book a demo and we’ll show both modules working on your catalog.
01 · Ticket Resolution
Resolves tickets — no agent required
Complete, accurate replies grounded in your data — sent automatically or prepared as drafts for your team to approve.
- Automated ticket resolution
- Draft reply generation
- Contextual responses from your knowledge base
- No hallucinated answers
- Multi-channel coverage — chat, email, marketplaces
Where is my order #10482?
Your order left our warehouse this morning. 🚚
Estimated delivery: tomorrow before 4pm. I’ve sent the tracking link to your email.
Incoming queue — sorted by AI
- “Damaged parcel” → Complaints · priority: high
- “Invoice for order” → Billing · resolved by AI
- “Where is my package?” → Shipping · resolved by AI
- “WIN A FREE PRIZE!!!” → Spam · filtered out
02 · Ticket Management
Sorts, routes, prioritises automatically
Every ticket lands in the right queue with the right priority — before anyone on your team opens the inbox.
- Classification & categorisation
- Queue assignment & routing
- Priority management
- Spam filtering
03 · Order & Account Support
Handles orders, returns, payments
Connected to your OMS and marketplaces, the agent doesn’t just answer — it acts on the customer’s case end to end.
- Order status checks and modifications
- Returns & refund processing
- Payment retry handling
- Complaint handling & tracking
- Marketplace inbox integration — Allegro, Amazon
I’d like to return the shoes from order #20931.
Done — I’ve started the return for you. ✅
You’ll get a prepaid return label by email. Refund lands within 3 days of us receiving the parcel.
Download label
Exchange instead
Escalation — case summary for your team
- Intent: refund dispute after a partial return
- Customer: repeat buyer, 14 orders, VIP
- History: full conversation attached
- Suggested reply: ready to send after review
04 · Escalation & Insights
Knows when to step back — and hands off smoothly
The hard cases reach your team with everything prepared — and the analytics show exactly what the agent resolved.
- Intelligent escalation with structured case summaries
- Helpdesk integration — Thulium, Freshdesk
- Analytics & reporting
- 200+ languages support
- GDPR compliance
Integrates with your stack
Proof
Case studies using this module
How Morele.net cut customer service costs by 90%
Morele.net cut customer service costs by 90% and went from 50 support agents to 5. AskSpot resolves 71% of its 37,600 monthly chats with no human, and answers Allegro marketplace questions from the same catalog.
Read the story →
How 4FIZJO automated 50% of customer inquiries with AI
4FIZJO cut website calls and messages by 40% and automates a third of its helpdesk tickets. AskSpot's AI Chat resolves 74% of its 21,360 monthly chats with no human, across 6 markets, and its Inbox Agent clears email and Allegro tickets in Thulium.
Read the story →
How Tatuum turns 18% of fashion chats into a sale
Tatuum's AskSpot sales agent turns 18% of chats into a purchase and 28% into cart-adds — reading the size chart from real body measurements, in Polish and Hungarian. Its inbox agent auto-resolves 41% of post-sale emails.
Read the story →
How Sport-Shop turns 17% of chats into cart-adds
Sport-Shop.pl's AskSpot chat agent puts an item in the basket in 17% of conversations and resolves 88% with no human — delivery timing, sizing and fit for camping, beach and garden gear. 15,800 conversations a month across chat and email.
Read the story →
How Sportano handles 12,750 conversations a month with one agent
Sportano's AskSpot agent covers the whole order lifecycle — specs and restock questions before the sale, cancellations and returns after it. 71% of chats resolved with no human, 17% add to cart, across Polish and German storefronts.
Read the story →
How SFD turns 26% of chats into cart-adds
SFD's AskSpot agent adds a supplement to the basket in 26% of chats and resolves 73% with no human — 4,200 conversations a month across chat and email.
Read the story →
See every story
Every merchant we have measured — what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage — from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value — they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right items, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”
“Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce — with data protection, reliable AI and full operational control.
Going live
Nothing reaches a customer until you say so
Three modes, switched from the panel. Most teams spend a week in each before moving on — and you can step back at any time.
Mode 01
Test mode
The agent works through real messages and writes real answers. None of them are sent. You read what it would have said and decide whether you trust it.
Mode 02
Draft mode
Answers are prepared as drafts inside your inbox. Your agent reads each one and decides whether to send it, edit it first, or write their own. The customer only ever sees what a human approved.
Mode 03
Responder on
The agent replies on its own, inside the queue you defined and nowhere else. One toggle takes you back to drafts if you want a closer look again.
You decide when — and if — AskSpot goes live.
No leap of faith, no lock-in.
FAQ
Everything you need to know before getting started
What is AskSpot?
AskSpot is an AI agent platform built exclusively for e-commerce businesses. The platform automates customer service interactions across live chat, email, and marketplace inboxes — handling product questions, order management, and support ticket resolution without human involvement.
What data does AskSpot use to answer product questions?
AskSpot connects to your live product feed and uses your catalog data — prices, descriptions, availability, specifications — to answer questions accurately in real time.
Can AskSpot handle multiple languages at once?
Yes — AskSpot supports 200+ languages simultaneously. One store can serve customers in Polish, English, German and many more, with no manual configuration.
How long does it take to implement AskSpot?
Most stores go live within 2–3 business days. No changes to your existing store setup are required.
Does AskSpot work with my e-commerce platform?
Yes. AskSpot integrates with Shopify, IdoSell, RedCart, Allegro, Amazon and more. Implementation takes 2–3 business days.
How is AskSpot different from a regular chatbot?
Regular chatbots follow fixed scripts. AskSpot understands natural language, reads your live product catalog and order data in real time, and resolves cases end to end — like an agent, not a decision tree.