What it is
The answer library behind every reply
The knowledge base is where the Agent learns your store. Three sources feed it – curated Q&A entries you write, content scraped automatically from your own website, and files you import (e.g. CSV, XLSX, PDF) – so it answers the questions customers actually ask consistently and on-brand, in 200+ languages, across both the chat and the inbox.
Step 01
Feed it
Add Q&A entries, import your website and upload files – the sources the Agent answers from.
Step 02
Answers consistently
Every shopper gets the same on-brand answer to a recurring question – no re-writing it each time.
Step 03
One source, both Agents
The same knowledge powers the on-site chat and the inbox – so answers never drift between channels.
01 · Ready-made Q&A
Curate the answers, once
Write the questions customers keep asking – delivery, returns, sizing, warranty – with the answer you want given. The Agent replies from your wording, so the message is always on-brand.
- Your exact wording for the questions that recur most
- Consistent answers – no drift between shifts or channels
- Faster, surer replies to the everyday questions
spot spot02 · Website knowledge
Learns from the pages you already have
AskSpot scrapes your website automatically and the Agent learns from it – your policies, guides and product pages become answers, without you copying them into a bot. You can edit, add or delete any scraped entry or page link.
- Turns your existing pages into ready answers
- Answers only from your content – and says so when it doesn’t know
- Update the page, and the answer follows
- The Help center in the panel can build entries for you from your site or a document
03 · One base, both Agents
The same answers in chat and the inbox
The Chat Agent and the Inbox Agent draw on the same knowledge base, so a shopper on the site and a customer emailing support get the same answer. Import entries from files (e.g. CSV, XLSX, PDF) and export them in bulk to manage it at scale.
- One source of truth across on-site chat and support inboxes
- Import from files (CSV, XLSX, PDF) and export in bulk
- Change it once – both Agents answer the new way
spotWhy it matters
On-brand answers, without re-writing them
Most of what customers ask is the same handful of questions. A knowledge base answers them the way you would – every time, in every language, on the site and in the inbox – so support stays consistent and your team stops re-typing the same replies.
See it answer from your knowledge
Add your pages and Q&A in the panel on a free trial – or book a demo and we’ll load a few for you and show it in action.
Available in
The AI Chat & Inbox Agents
The knowledge base is shared by both AskSpot Agents – the on-site AI Chat Agent and the AI Inbox Agent – so one library answers on the storefront and inside your helpdesk and marketplace inboxes, in 200+ languages.
spotProof
Consistent answers, in real stores
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
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How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
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How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
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How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
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See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
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Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
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FAQ
Knowledge base – questions answered
What is the knowledge base?
It’s the Agent’s answer library. It’s fed by curated Q&A entries you write, content scraped from your own website and files you import (e.g. CSV, XLSX, PDF) – and the Agent answers customer questions from it, consistently and on-brand.
How do I add content to the knowledge base?
Three ways: write Q&A entries in the panel, let AskSpot scrape your website, or import files such as CSV, XLSX or PDF. The Help center in the panel can also build entries for you from your site or a document, and suggest which questions to add.
How is it different from a plain FAQ bot?
A FAQ bot matches a question to a fixed answer. The knowledge base grounds a genuine AI Agent – it understands the question, answers from your content in the customer’s own language, and can act on orders and products too. It’s your knowledge, applied intelligently.
Will it make up answers?
It answers from your Q&A and website content, and AskSpot routes each question to a specialised AI assistant with its own instructions and data, so facts come only from your content. When it doesn’t know, it says so or hands off, rather than guessing. More on how we prevent AI hallucinations.
Do I manage two knowledge bases for chat and inbox?
No – it’s one knowledge base shared by both the Chat Agent and the Inbox Agent, so a shopper on the site and a customer emailing support get the same answer. You can import entries from files (e.g. CSV, XLSX, PDF) and export them in bulk.
Does it work in other languages?
Yes. You write the knowledge once, and the Agent answers from it in 200+ languages – so a Polish or German customer gets the same on-brand answer as an English one.
Which products is it available in?
The knowledge base is part of both AskSpot Agents – the AI Chat Agent and the AI Inbox Agent – and works on every e-commerce platform and support channel they support.