The short answer
Same category, different jobs
AskSpot and Smartsupp are both AI chat tools for online stores, but they solve different problems. Smartsupp is an EU-native live-chat platform – strong across Poland and Central Europe – with an AI shopping assistant, Mira, that learns your catalogue, recommends products and answers questions. AskSpot is a catalog-aware sales and support agent: it searches your products (including by photo), helps shoppers check out inside the chat, and answers order questions across the storefront and marketplace inboxes – at a flat per-conversation price with no per-seat fees. The short version: Smartsupp’s Mira advises; AskSpot acts.
Choose AskSpot if…
You want an AI that sells – catalog and photo search, in-chat add-to-cart and checkout – and also handles support and marketplace inboxes, at a flat price with no per-seat fees.
Choose Smartsupp if…
You want an affordable, EU-native live chat – strong in Poland and Central Europe, with a free plan and a light AI assistant that recommends products and answers questions.
Feature comparison
AskSpot vs Smartsupp, capability by capability
The same 16-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | Smartsupp |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the agent finds and recommends products from your live catalogue. | ✓ | ✓ |
| Visual search by photoThe shopper uploads a photo and the agent finds matching or similar products. | ✓ | – |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | ~ |
| Agentic checkout / copilotThe agent can browse, choose options and take the shopper through checkout. | ✓ | – |
| Proactive messages & cart recoveryThe agent reaches out at the right moment and wins back abandoned carts. | ✓ | ~ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | ✓ |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | – |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ~ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | ~ |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ~ |
| Marketplace inbox (Allegro, Amazon)The agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the agent does not make things up. | ✓ | ~ |
| Knowledge baseCurate your own Q&A and point the agent at your site, so it answers on-brand. | ✓ | ✓ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you agent configuration – and supports you after. | ✓ | ~ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | ✓ |
| Capabilities documented (of 16) | 13 | 4 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, September 2026. AskSpot is scored on the same rubric. Where AskSpot trails: Smartsupp ships a permanent free plan and the cheapest entry point, backed by a decade of EU live-chat heritage and native Polish billing.
Pricing
What each one costs
Different models, so compare the all-in cost at the same volume – not the sticker. Figures from each vendor’s pricing page, September 2026.
AskSpot
€250 / month
at ~1,000 conversations – flat rate, 1,250 included, everything in.
- Includes 1,250 conversations a month
- Then €0.18 per extra conversation
- Every capability included – no AI add-on to buy
- Sells end to end – no handoff to a human to close
Smartsupp
≈ €165–210 / month
at ~1,000 AI conversations – Mira AI add-on + a live-chat plan.
- Free plan · live-chat Solo €14/mo · Plus €21/mo · Expert €69/mo
- Mira AI is a separate add-on, metered per conversation – from ~€16 per 100 conversations on annual billing
- Free tier of 25 AI conversations a month, then paid per 100
- Mira advises but doesn’t act – it recommends and checks stock, then hands off to a human to close
| All-in cost / month | AskSpot | Smartsupp |
|---|---|---|
| ~1,000 AI conversations | €250 (1,250 included, everything in) | ≈ €165–210 (Mira add-on + a live-chat plan) |
| ~2,000 AI conversations | €385 | ≈ €320–395 (Mira scales linearly, on top of the base plan) |
Smartsupp’s entry plans are genuinely cheap and its free tier is real, so at low volume it can undercut AskSpot on sticker price. But its Mira AI is a paid add-on stacked on a separate live-chat plan, and it advises rather than acts – it recommends products and checks stock, then hands the shopper to a human for anything transactional. AskSpot folds catalog and photo search, in-chat add-to-cart, agentic checkout, order tracking and marketplace inboxes into one flat rate, so you are comparing an advice tool with a selling agent. Smartsupp figures from its pricing page, September 2026.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Selling from the catalog – text and photo product search
- Completing the sale in chat – add-to-cart and agentic checkout
- Virtual fitting room and product visualization
- Answering in the Allegro and Amazon marketplace inboxes
- Answering in 200+ languages on the same catalogue and order data
- Flat, predictable pricing – no per-seat fees, no metered AI add-on
Smartsupp is stronger at
- A permanent free plan and a cheap entry point
- Native Polish and Central-European presence (PL UI, PLN billing)
- A decade of live-chat heritage and easy 5-minute setup
- Unlimited human live chats on the cheaper plans
- Visitor recordings and on-site analytics
- Brand trust in the CEE market, with a strong, long-standing G2 rating
See AskSpot on your own catalogue
A 20-minute demo on your own products and order data – no rip-and-replace, live in days.
One platform, two agents
The AI Chat & Inbox Agents
AskSpot is two agents on one platform – the on-site AI Chat Agent that sells from your live catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
GadziSklep: 81% of exotic-pet chats resolved by AI
GadziSklep's AskSpot chat helps hobbyists build a whole terrarium setup – enclosure, UVB, heating, feeders and supplements – resolving 81% of chats, sending 30.6% to the cart at a 48% recommendation click-through, 69% of it after hours.
Read the story →
How Carmager resolves 72% of chats across 12 markets
Carmager sells made-to-measure car accessories across 12 storefronts. AskSpot answers fitment in the shopper's language – 72% resolved, 19.6% to cart, 11.3% buy.
Read the story →
How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs Smartsupp – common questions
Is AskSpot better than Smartsupp?
It depends on the job. For catalog-aware selling – product search (including by photo), in-chat add-to-cart and checkout – and answering across marketplace inboxes, AskSpot does more. For an affordable, EU-native live chat with a free plan and a light AI assistant, Smartsupp is a strong, well-established choice in Poland and Central Europe. The capability table and pricing above lay out the trade.
How much does Smartsupp cost?
Smartsupp has a free plan; live-chat plans (annual billing) are Solo €14/month, Plus €21/month and Expert €69/month. Its Mira AI shopping assistant is a separate add-on, metered per conversation – from around €16 per 100 conversations on annual billing, with a free tier of 25 AI conversations a month. At ~1,000 AI conversations the all-in cost is roughly €165–210/month. Checked September 2026 – see Smartsupp’s pricing page for current rates.
Does Smartsupp’s Mira add to cart or check out?
No. Mira recommends products, answers questions and checks stock, then hands the shopper to a human for anything transactional – it does not add to cart, check out, take order actions, or search by photo. AskSpot does all of these inside the chat.
Can AskSpot handle support like Smartsupp?
Yes – AskSpot answers order-status, cancellation and return questions, runs an inbox / email agent, and additionally covers the Allegro and Amazon marketplace inboxes. It is not a full seat-based live-chat suite the way Smartsupp is – Smartsupp offers unlimited human chats and team seats on its plans, which is one area where it reaches further.
What is the best Smartsupp alternative for e-commerce?
If you want an AI that sells from the catalogue and completes the sale in chat – not just advises – AskSpot is a strong Smartsupp alternative. It reads your live catalogue and order data, works on every major e-commerce platform, answers in 200+ languages, and prices flat with no per-seat fees or metered AI add-on.