The short answer
Same category, different jobs
AskSpot and Ada are both AI agents for customer conversations, but they solve different problems. Ada is enterprise customer-service automation – it deflects support inquiries across chat, voice, email and social with multi-step Playbooks, tracks orders and handles returns, at enterprise scale and behind a sales call. It is support-first: by its own reviewers’ accounts it doesn’t recommend products, fill carts or take a shopper through checkout. AskSpot is a catalog-aware sales and support Agent: it searches your products (including by photo), helps shoppers check out inside the chat, and answers order questions across the storefront and marketplace inboxes – at a flat per-conversation price you can see and start on your own.
How the products line up: Ada automates support across chat, email, voice and social from one enterprise platform. AskSpot splits the same work into two Agents – the AI Chat Agent on the storefront and the AI Inbox Agent in your helpdesk and marketplace inboxes – and you can run them together or on their own.
Choose AskSpot if…
You want catalog-aware selling – photo search, in-chat checkout – plus marketplace inboxes, at a flat, public price with a self-serve start.
Choose Ada if…
You’re an enterprise support team that needs phone, email and chat deflection under one contract, with a sales-led rollout, and you don’t need the AI to recommend or sell products – Ada has no public price and is sold by quote.
Feature comparison
AskSpot vs Ada, capability by capability
The same 18-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | Ada |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the Agent finds and recommends products from your own catalogue. | ✓ | – |
| Visual search by photoThe shopper uploads a photo and the Agent finds matching or similar products. | ✓ | – |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | – |
| Voice in chatThe shopper can speak a question instead of typing it – inside the website chat, not a phone line. | ✓ | – |
| Agentic checkout / copilotThe Agent can browse, choose options and take the shopper through checkout. | ✓ | – |
| Proactive messages & cart recoveryThe Agent reaches out at the right moment and wins back abandoned carts. | ✓ | ✓ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | – |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe Agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ✓ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ~ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | ~ |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ✓ |
| Marketplace inbox (Allegro, Amazon)The Agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the Agent does not make things up. | ✓ | ✓ |
| Knowledge baseCurate your own Q&A and point the Agent at your site, so it answers on-brand. | ✓ | ✓ |
| Self-learningThe AI learns from your own past conversations and tickets to improve its answers. | ✓ | ~ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you Agent configuration – and supports you after. | ✓ | ✓ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | – |
| Capabilities documented (of 18) | 15 | 6 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one Agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, September 2026. AskSpot is scored on the same rubric. The selling rows for Ada reflect its own reviewers’ accounts – Ada is a support-deflection platform, not a selling engine. Self-learning (checked October 2026): Ada’s current docs describe your team improving the AI by hand, guided by why conversations were handed off. Where AskSpot trails: Ada has social, messaging and voice channels live today.
Pricing
What each one costs
Ada answers customers in chat, email, voice and social, so we show what the same month of work costs on AskSpot – Chat Agent and Inbox Agent together or on their own. Ada publishes no pricing, so its side is quote only. November 2026.
AskSpot
€550 / month
for 1,000 chats + 1,000 support emails – Chat Agent and Inbox Agent together.
- AI Chat Agent: €250 a month, up to 1,250 chats – sells and supports on the storefront
- AI Inbox Agent: €300 – €120 a month plus 1,000 resolved tickets × €0.18
- Then €0.18 per extra chat or resolved ticket; background actions such as drafts or tagging €0.05
- No seat fees; run either Agent on its own
Ada
Custom / quote only
No public pricing – book a call for a quote.
- No public pricing on ada.cx – you book a call for a quote
- Usage- or resolution-based, typically on top of an annual platform fee
- One platform for chat, email, voice and social
- Enterprise-oriented – expect a sales process, not a self-serve sign-up
| All-in cost / month | AskSpot | Ada |
|---|---|---|
| 1,000 chats + 1,000 support emails | €550 – Chat €250 + Inbox €300 | quote only – contact Ada |
| 2,000 chats + 2,000 support emails | €865 – Chat €385 + Inbox €480 | quote only |
| Support emails only – 1,000 | €300 – Inbox Agent only | quote only |
| Chats only – 1,000 | €250 – Chat Agent only | quote only |
Ada covers chat, email, voice and social but publishes no pricing – its pricing page offers no rates as of November 2026 – so there is no Ada figure to compare; you book a call for a quote. AskSpot’s prices are public: the Chat Agent covers up to 1,250 chats for €250 a month, the Inbox Agent costs €120 a month plus €0.18 per resolved ticket, you can run either one on its own, and there are no seat fees.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Selling from the catalog – text and photo product search
- Helping the shopper check out inside the chat (agentic copilot)
- Virtual fitting room and product visualization
- Answering in the Allegro and Amazon marketplace inboxes
- Public, flat pricing with a self-serve start
- Answering in 200+ languages on the same catalogue and order data
Ada is stronger at
- Enterprise support automation and deflection
- Omnichannel coverage including voice (chat, email, WhatsApp, SMS, voice)
- Multi-step, governed automation with Playbooks
- Compliance depth – SOC 2, HIPAA, GDPR, PCI
- Proven scale across 350+ global enterprises
See AskSpot on your own catalogue
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
One platform, two Agents
The AI Chat & Inbox Agents
AskSpot is two Agents on one platform – the on-site AI Chat Agent that sells from your own catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“First and foremost, it relieves the store staff from constantly answering the same, trivial questions. As a result, when a customer genuinely needs help, they are immediately directed to a team that has the time, energy, and ability to assist them properly. … People frequently ask the same questions in similar ways, such as whether the store is open or if guitars have strings. For such questions, this chat is ideal.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs Ada – common questions
Is Ada better than AskSpot?
It depends on the job. Ada is enterprise support-deflection automation, omnichannel including voice, with governed Playbooks and a quote-gated, sales-led rollout. AskSpot does more for catalog-aware selling – product search (including by photo), in-chat checkout and marketplace inboxes – at a flat, public price with a self-serve start. The capability table and pricing above lay out the trade.
How much does Ada cost?
Ada publishes no public pricing – it is quote-only, so you book a call to get a figure. Its model is usage- or resolution-based, typically on top of an annual platform fee, and there is no free tier. Because nothing is published, there is no reliable public price to quote here; ask Ada directly for your volume. By contrast, AskSpot’s price is public and flat – from €250/month with 1,250 conversations included and no per-seat fees. Checked September 2026.
Does Ada recommend products or do marketplace inboxes?
Ada is a support-deflection platform – it tracks orders and handles returns, but by its own reviewers’ accounts it doesn’t recommend products, fill carts or take a shopper through checkout, and visual (photo) search and the Allegro and Amazon marketplace inboxes are not advertised on its public pages as of September 2026. AskSpot offers all of these.
Can AskSpot replace Ada?
For e-commerce, AskSpot covers the sales side Ada does not – it sells from the catalogue, tracks orders, runs an Inbox Agent, and additionally covers the Allegro and Amazon marketplace inboxes. Ada reaches further on omnichannel support deflection, especially voice, and on enterprise-grade compliance and scale, which is where a large support operation may still prefer it.
What is the best Ada alternative for e-commerce?
If you want an AI that sells from the catalogue and supports across the storefront and marketplaces, at a public flat price, AskSpot is a strong Ada alternative. It reads your catalogue and order data, works on every major e-commerce platform, and prices flat with no per-seat fees.
Comparisons
How AskSpot compares
See how AskSpot stacks up against the other AI chat and support tools for online stores – same rubric, real pricing.