What it is
Your brand, your placement, your rules
Widget customization is how the AskSpot chat is made to fit your storefront – its name, colour, avatar and welcome message, the launcher button on desktop and mobile, and the finer control of where it shows and how it looks, down to custom CSS and JavaScript.
Step 01
Brand it
Set the name, primary colour, avatar, welcome message and privacy text – with a live preview.
Step 02
Place it
Position the launcher on desktop and mobile – side, offset, delay, label and display mode.
Step 03
Fine-tune it
Add custom CSS or JS, hide it on chosen pages, or open it from your own button.
01 · Appearance
Make it look like your shop
Set the widget’s name, primary colour, assistant name and avatar, the welcome message and a short privacy line – and see every change in a live preview before it goes out.
- Primary colour by HEX, assistant name and avatar or logo
- Custom widget title, welcome message and privacy text
- Live preview as you edit – no guesswork
02 · The launcher
The button, exactly where you want it
Control the button that opens the chat, set separately for desktop and mobile – so it fits any storefront without touching the theme’s code.
- Show or hide the button and its label, per device
- Screen side, horizontal and vertical offset, and width
- Appearance delay and display layer, so it never collides
03 · Fits any storefront
Fine control when you need it
Beyond the panel settings, the widget bends to how your store is built – three display modes, your own CSS and JavaScript, rules to hide it on certain pages, and a custom trigger to open the chat from any element on the page.
- Three display modes for how the chat sits on the page
- Custom CSS and JS, and page rules to hide it where it shouldn’t show
- Open the chat from your own button with a custom trigger
border-radius: 4px;
background: #C0392B;
}
Why it matters
An assistant that looks native, not bolted on
Shoppers trust what looks like part of the store. When the chat carries your name, your colour and sits exactly where it belongs, it reads as your shop helping – and a widget that fits the brand gets opened and used.
See it styled to your store
Style the widget yourself in the panel on a free trial – or book a demo and we’ll match it to your brand.
Available in
The AI Chat Agent
Widget customization is part of AskSpot’s AI Chat Agent, which answers, searches and sells across your store, on every e-commerce platform, in 200+ languages.
Proof
Native to the brand, in real stores
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
Widget customization – questions answered
Can I match the chat to my brand colours?
Yes. You set the primary colour by HEX, the assistant’s name and avatar, the widget title, the welcome message and a short privacy line – with a live preview as you edit.
Does it work differently on mobile?
The launcher is configured separately for desktop and mobile – you control whether it shows, its label, side, offsets, width and appearance delay on each, so it fits every screen.
Can I control where the button appears, or hide it on some pages?
Yes. You set the launcher’s position and layer so it never collides with your theme, and you can hide the widget on specific pages with display rules.
Can I open the chat from my own button?
Yes. A custom trigger lets you open the chat from any element on the page – your own “Ask us” button or a link – instead of the default launcher.
Do I need a developer?
No – the branding and launcher are all configured in the panel, no code needed. For finer control, custom CSS and JavaScript are there when you want them.
Which products is it available in?
Widget customization is part of the AI Chat Agent and works on every e-commerce platform the Chat Agent supports, in 200+ languages.