What it is
Your brand, your placement, your rules
Widget customization is how the AskSpot chat is made to fit your storefront – its name, colour, avatar and welcome message, the launcher button on desktop and mobile, and the finer control of where it shows and how it looks, down to custom CSS and JavaScript.
Step 01
Brand it
Set the name, primary colour, avatar, welcome message and privacy text – with a live preview.
Step 02
Place it
Position the launcher on desktop and mobile – side, offset, delay, label and display mode.
Step 03
Fine-tune it
Add custom CSS or JS, hide it on chosen pages, or open it from your own button.
01 · Appearance
Make it look like your shop
Set the widget’s name, primary colour, assistant name and avatar, the welcome message and a short privacy line – and see every change in a live preview before it goes out.
- Primary colour by HEX, assistant name and avatar or logo
- Custom widget title, welcome message and privacy text
- Live preview as you edit – no guesswork
02 · The launcher
The button, exactly where you want it
Control the button that opens the chat, set separately for desktop and mobile – so it fits any storefront without touching the theme’s code.
- Show or hide the button and its label, per device
- Screen side, horizontal and vertical offset, and width
- Appearance delay and display layer, so it never collides
03 · Fits any storefront
Fine control when you need it
Beyond the panel settings, the widget bends to how your store is built – three display modes, your own CSS and JavaScript, rules to hide it on certain pages, and a custom trigger to open the chat from any element on the page.
- Three display modes for how the chat sits on the page
- Custom CSS and JS, and page rules to hide it where it shouldn’t show
- Open the chat from your own button with a custom trigger
border-radius: 4px;
background: #C0392B;
}
Why it matters
An assistant that looks native, not bolted on
Shoppers trust what looks like part of the store. When the chat carries your name, your colour and sits exactly where it belongs, it reads as your shop helping – and a widget that fits the brand gets opened and used.
See it styled to your store
Book a demo and we’ll match the widget to your brand in the panel.
Available in
The AI Chat Agent
Widget customization is part of AskSpot’s AI Chat Agent – the on-site assistant that answers, searches and sells across your store, on every e-commerce platform, in 200+ languages.
Proof
Native to the brand, in real stores
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 9 languages
Militaria.pl runs AskSpot across three domains in nine languages: 27% add-to-cart after a chat, 72% resolved with no human, 16,600 conversations a month.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
Read the story →
How one AI agent runs across Szopex’s three retail brands
One AskSpot agent runs across Szopex's three storefronts – Sklep Biegacza, Warsaw Sneaker Store and SKStore – on three e-commerce platforms. 67% of chats resolved, 58% product CTR, 11.7% end in a purchase.
Read the story →
How moderno.dk resolves 64% of furniture chats with no human
moderno.dk's AskSpot agent resolves 64% of furniture questions with no human – delivery, sizing, stock and order changes – and turns 12.3% of chats into carts.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“The rollout took less time than we expected and did not require rebuilding our processes. The AskSpot team fit the solution to the way we work, not the other way around. We saw that flexibility at every stage, including when we raised feedback.
Before going live we tested the assistant on our own hardest questions and decided which cases it starts with. We are widening its scope step by step and still see room to grow. Repetitive questions no longer take up our advisors’ time, so they can spend it on the conversations that call for judgement and a human touch. Customers get accurate answers in the evenings and at weekends too, while our team’s working hours have stayed the same.”
“AskSpot has changed the way we look at customer support. Your technology lets us reshape Customer Support roles into agent trainers and communication specialists – people who safeguard correct, on-brand communication while continuously improving the agent’s effectiveness through monitoring and knowledge-base optimisation. Today we see CS as a forward-looking role.”
“AskSpot has become important support for Ogrodosfera in day-to-day customer service – it answers repetitive questions about products, delivery, payments and orders quickly, even outside our consultants’ working hours, and helps customers search a broad catalogue: from parameters and dimensions to assembly, use and choosing accessories. It takes routine contacts off the team, giving shorter response times, more consistent communication and a better customer experience in peak season. We treat AskSpot not just as a support-automation tool, but as part of developing customer experience and sales.”
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
Widget customization – questions answered
Can I match the chat to my brand colours?
Yes. You set the primary colour by HEX, the assistant’s name and avatar, the widget title, the welcome message and a short privacy line – with a live preview as you edit.
Does it work differently on mobile?
The launcher is configured separately for desktop and mobile – you control whether it shows, its label, side, offsets, width and appearance delay on each, so it fits every screen.
Can I control where the button appears, or hide it on some pages?
Yes. You set the launcher’s position and layer so it never collides with your theme, and you can hide the widget on specific pages with display rules.
Can I open the chat from my own button?
Yes. A custom trigger lets you open the chat from any element on the page – your own “Ask us” button or a link – instead of the default launcher.
Do I need a developer?
No – the branding and launcher are all configured in the panel, no code needed. For finer control, custom CSS and JavaScript are there when you want them.
Which products is it available in?
Widget customization is part of the AI Chat Agent and works on every e-commerce platform the Chat Agent supports, in 200+ languages.