AskSpot

Industries

AskSpot works where product questions decide the sale — see the industries we serve.

200+

languages

100+

customers

4.4/5

★★★★★ rating

AskSpot Assistant
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By industry

Built for how your industry sells

Every industry asks different questions. AskSpot learns your catalog and processes, so the answers fit your products — from electronics specs to skincare routines.

AutomotiveAI chat for automotive stores — parts, accessories, tyres and rims. AskSpot answers fitment, spec and delivery questions 24/7, up…View →Baby & KidsAI chat agent for baby & kids stores. AskSpot answers safety, spec, delivery and gift questions in 200+ languages and…View →Beauty & CosmeticsAI chat for beauty & cosmetics stores. AskSpot gives shoppers personalised skincare advice, ingredient answers and full routines in 200+…View →Consumer ElectronicsAI chat for consumer electronics stores. AskSpot answers spec, compatibility and 'which one?' questions in 9 markets and turns them…View →Fashion & ApparelAI chat for fashion & apparel stores. AskSpot answers sizing, fit and styling questions, reads your size chart, and turns…View →Food & BeverageAI chat agent for food & beverage stores. AskSpot answers coffee, equipment, delivery and discount questions and turns them into…View →Garden & OutdoorAI chat for garden & outdoor stores. AskSpot answers specs, weather-resistance, fit and delivery questions across 9 markets and turns…View →Health & WellnessAI chat for health & wellness stores. AskSpot compares models, gives fit advice and answers delivery questions across EU markets…View →Home & FurnitureAI chat for furniture stores. AskSpot answers dimensions, materials, will-it-fit and delivery questions across 6 markets and turns them into…View →Marketplace & Multi-categoryAI chat for marketplaces and multi-category stores. AskSpot handles product discovery, order status, returns and loyalty at scale — 56,000…View →Military & TacticalAI chat for military, tactical and airsoft stores. AskSpot answers specification, compatibility and shipping-rules questions 24/7, up to 72% resolved.View →Sports & OutdoorsTechnical gear, demanding customers — AskSpot recommends the right equipment and answers hard product questions 24/7.View →

See the platform on your store

Book a demo and we’ll show both modules working on your catalog.

Security and control you can trust

AskSpot is designed to operate safely in demanding e-commerce — with data protection, reliable AI and full operational control.

No AI training

Your data never trains external models

EU data residency

Data & conversations stay in the EU · Azure · Google Cloud

GDPR & the EU AI Act

DPA available · AI transparency by default

Isolated environment

Dedicated to your organization

Integrates with your stack

Case studies

Real results for e-commerce stores

See how online retailers use AskSpot to automate conversations, reduce support workload and grow sales.

All case studies

Morele.net

How Morele.net cut customer service costs by 90%

Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.

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Militaria.pl

How Militaria resolves 72% of chats in 9 languages

Militaria.pl runs AskSpot across three domains in nine languages: 27% add-to-cart after a chat, 72% resolved with no human, 16,600 conversations a month.

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4FIZJO

How 4FIZJO resolves 61% of customer chats with AI

AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.

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Senetic

How Senetic turns 19.5% of technical IT chats into cart-adds

Senetic's AskSpot agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.

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Konesso

How Konesso turns 1 in 5 chats into an order

Coffee is chosen by taste, machines by fit. Konesso's AskSpot agent does both: 21.6% of chats end in a purchase, 68% resolved, €47,600 of orders a month.

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Mamabrum

How Mamabrum serves customers in 20 languages with one team

How Mamabrum reduced customer service inquiries by 30% and serves customers in 20 languages across 20+ EU storefronts with AskSpot — chat and email answered from one catalogue.

Read the story →

7case studies

See every story

Every merchant we have measured — what shoppers asked, what the agent did, and the numbers it moved.

Browse them all →

Testimonials

What our customers say

Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.

All testimonials

“AskSpot enables us to provide superior support for Ariston customers at every stage — from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”

Tomasz Guziewicz

★★★★★

Tomasz Guziewicz

E-Commerce Manager East Europe & Romania, Ariston Group

“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.

Beyond the ease of use, the detailed analytics and reports are of enormous value — they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”

Agnė Butkutė

★★★★★

Agnė Butkutė

Head of Contact Center, PHH Group

“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”

Dariusz Jodziewicz

★★★★★

Dariusz Jodziewicz

Quality Director, morele.net

“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.

The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”

Adam Kubarski

★★★★★

Adam Kubarski

Director of E-commerce & Marketing, senetic.net

“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”

Michał Serafin

★★★★★

Michał Serafin

Vice Chief of Marketing & Ecommerce, Kodano S.A.

“Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses.”

Kamil Jacak

★★★★★

Kamil Jacak

Digital Growth Expert, Militaria.pl

14testimonials

See every testimonial

Read what the e-commerce teams who put AskSpot live say about working with it.

Check all the testimonials →

Test before you trust

Worried AI will cost you customers?

You never flip a switch and hope. Every answer is checked by our AI, our specialists and your own team before launch — and if you want extra reassurance, you can go live after hours first.

Layer 01

Self-testing AI

Every reply is checked automatically against your catalog and your rules, so off-topic or off-brand answers are caught before anyone sees them.

Layer 02

Vetted by experts

Our specialists challenge it with all kinds of questions, drawing on experience from dozens of e-commerce projects we've run, then sign off on the quality.

Layer 03

Tested on staging

Your own managers get a private staging environment to try the chat end to end — ask anything, push the hardest cases — and approve it before go-live.

Layer 04

After-hours launch

Want extra reassurance? Optionally go live only outside working hours at first, review every answer and the full statistics, then expand when you're ready.

You decide when — and if — AskSpot goes live.
No leap of faith, no lock-in.

Ready to make every conversation sell?

Book a demo and see AskSpot on your own catalog. Onboarding takes a few days.