The short answer
A chat suite with an AI agent vs an AI-first Agent
ChatBot.com is an AI agent sold inside Text, a customer-service platform with live chat, an inbox and ticketing for your team. It recommends products with add-to-cart on Shopify, runs proactive campaigns and cart recovery, answers on WhatsApp, Messenger and SMS, and is priced per user seat – with only 10 or 200 AI resolutions a month included and $0.99 for each one after that. AskSpot is a catalog-aware sales and support Agent that we set up for you: it searches your products (including by photo), offers a virtual fitting room and voice in the chat, helps shoppers check out inside the chat, cancels orders itself once you allow it, and answers support emails inside your helpdesk – in 200+ languages, at a flat price per conversation with no seat fees.
Choose AskSpot if…
You want the AI to do most of the work – search by photo, a virtual fitting room, voice both ways and checkout inside the chat, order cancellations and returns, and answers to support emails in the helpdesk you already run (Freshdesk, Thulium, Zendesk). And you want one price per conversation with no seat fees, 200+ languages and the setup done for you.
Choose ChatBot.com if…
Your human team answers most chats itself and you want live chat, an inbox and ticketing in one tool, with the AI handling only a couple of hundred questions a month – beyond the 200 included on Growth, each AI resolution costs about $0.99, and every seat is $99 a month.
Feature comparison
AskSpot vs ChatBot.com, capability by capability
The same 17-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | ChatBot.com |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the Agent finds and recommends products from your own catalogue. | ✓ | ✓ |
| Visual search by photoThe shopper uploads a photo and the Agent finds matching or similar products. | ✓ | – |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | ✓ |
| Voice in chatThe shopper can speak a question and hear the answer read aloud – inside the website chat, not a phone line. | ✓ | – |
| Agentic checkout / copilotThe Agent can browse, choose options and take the shopper through checkout. | ✓ | – |
| Proactive messages & cart recoveryThe Agent reaches out at the right moment and wins back abandoned carts. | ✓ | ✓ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | ✓ |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe Agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ~ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ~ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | ✓ |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ✓ |
| Marketplace inbox (Allegro, Amazon)The Agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the Agent does not make things up. | ✓ | ~ |
| Knowledge baseCurate your own Q&A and point the Agent at your site, so it answers on-brand. | ✓ | ✓ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you Agent configuration – and supports you after. | ✓ | ~ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | – |
| Capabilities documented (of 17) | 14 | 7 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one Agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, October 2026. AskSpot is scored on the same rubric. Partial scores for ChatBot.com: its AI answers order-status questions, but cancellations aren’t advertised and returns are answered as questions; it resolves questions in the chat, while emails land in the ticket queue for your team; done-for-you setup is part of the Enterprise plan only. Add-to-cart in the chat is documented for Shopify. Where AskSpot trails: ChatBot.com includes live chat, an inbox and ticketing for your team, plus WhatsApp, Messenger and SMS.
Limits and extras
Not part of the 17-point score – but these decide what you pay as the AI takes on more of the work.
| Limit or extra | AskSpot | ChatBot.com |
|---|---|---|
| What you pay for | Conversations – 1,250 included, then $0.22 each | Per user seat, plus AI resolutions beyond the plan’s 10 or 200 a month ($49.50 per 50) |
| AI answers included | 1,250 conversations a month | 10 (Essential) or 200 (Growth) AI resolutions a month |
| Order actions | Cancels orders itself once you allow it, with a configurable returns workflow | Order status; cancellations not advertised; returns answered as questions |
| Support emails | The AI Inbox Agent answers tickets inside Freshdesk, Thulium and Zendesk | Inbox and ticketing for your human team; the AI answers in the chat |
| Languages | 200+ | 48 |
| Done-for-you setup | Included, with a dedicated success manager | Enterprise plan only |
| Billing and trial | Monthly billing, 7-day free trial – for custom pricing, contact us | Monthly or yearly (up to 24% off); 14-day free trial |
| Marketplace inboxes | Allegro, Amazon | Not advertised |
Pricing
What each one costs
AskSpot charges a flat rate per conversation; ChatBot.com charges per user seat and per AI resolution beyond a small allowance. Compare the all-in cost at the same volume, not the sticker price. Prices in US dollars, as each vendor lists them, with euros alongside – monthly billing, October 2026. The cards show each plan at the 1,250 conversations AskSpot includes; the table below compares the same two volumes we use across the site.
AskSpot
$290 / month
(€250) at ~1,250 conversations – flat rate, everything in.
- Includes 1,250 conversations a month
- Then $0.22 (€0.18) per extra conversation
- No per-seat fees – your whole team can log in
- Done-for-you setup and a dedicated success manager included
ChatBot.com
$1,138.50 / month
(≈ €1,054) at ~1,250 AI resolutions – Growth plan, one seat, plus 21 resolution packs.
- Essential $25 (≈ €23) per user a month – 10 AI resolutions · Growth $99 (≈ €92) per user – 200 · Enterprise custom
- Extra AI resolutions $49.50 (≈ €46) per 50 – about $0.99 each
- Only chats the AI resolves are billed as resolutions
- Yearly billing up to 24% cheaper: $19 / $79 per user a month
| All-in cost / month | AskSpot | ChatBot.com |
|---|---|---|
| ~1,000 AI conversations | $290 (€250) – 1,250 included, everything in | $891 (≈ €825) – Growth, 1 seat + 16 packs |
| ~2,000 AI conversations | $455 (€385) | $1,881 (≈ €1,742) – Growth, 1 seat + 36 packs |
The figures above count every AI conversation as a resolution. ChatBot.com bills only the chats its AI resolves, so if 700 of 1,000 chats are resolved, its bill is about $594 (≈ €550) – still roughly double AskSpot’s $290. Each extra team member adds $99 a month on Growth, while AskSpot has no seat fees. ChatBot.com figures are monthly billing in US dollars from its pricing page, with euros at €1 ≈ $1.08; AskSpot’s dollar and euro prices are both list prices. October 2026.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Search by photo across your catalogue, a virtual fitting room, and voice both ways – the shopper speaks and hears the answer read aloud
- Helping the shopper check out inside the chat (agentic copilot)
- Order actions – the Agent cancels orders itself once you allow it in settings and runs a configurable returns workflow
- An AI that answers support emails inside Freshdesk, Thulium and Zendesk
- A price per conversation with 1,250 included and no seat fees – about a third of ChatBot.com’s cost at 1,000 AI conversations
- 200+ languages against 48
- Done-for-you setup and a dedicated success manager on every plan
- A bonus if you sell in Central Europe: the Allegro and Amazon marketplace inboxes and native Shoper, IdoSell and AtomStore integrations
ChatBot.com is stronger at
- Live chat, an inbox and ticketing for your team in the same plan
- A no-code builder for your own chat flows
- WhatsApp, Messenger and SMS channels
- A low entry price – $25 per seat – and a 14-day free trial
- Billing only the chats its AI resolves
- A sales report that counts orders placed during a chat or within 30 days after it
See AskSpot on your own catalogue
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
One platform, two Agents
The AI Chat & Inbox Agents
AskSpot is two Agents on one platform – the on-site AI Chat Agent that sells from your own catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
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How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs ChatBot.com – common questions
Is AskSpot better than ChatBot.com?
It depends on who does the work. If you want the AI to handle most conversations – photo search, a virtual fitting room, voice, checkout in the chat, order cancellations and support emails – AskSpot does more, and at 1,000 AI conversations a month it costs about a third as much. If your team answers most chats itself and wants live chat, an inbox and ticketing in one tool with an AI agent on the side, ChatBot.com is a good fit. The capability table and pricing above lay out the trade.
How much does ChatBot.com cost?
ChatBot.com is priced per user seat. On monthly billing, Essential is $25 per user a month with 10 AI resolutions and Growth is $99 per user with 200; Enterprise is custom. Extra AI resolutions cost $49.50 per 50 – about $0.99 each – and yearly billing is up to 24% cheaper ($19 and $79). There is a 14-day free trial and no permanent free plan. At about 1,000 AI resolutions a month one Growth seat comes to $891 (≈ €825), against AskSpot’s $290 (€250); at 2,000 it is $1,881 (≈ €1,742) against $455 (€385). Checked October 2026 – see ChatBot.com’s pricing page for current rates.
Does ChatBot.com have photo search, voice or a virtual fitting room?
Not as advertised on its public pages as of October 2026. ChatBot.com recommends products and shows product cards with add-to-cart on Shopify, but search by photo, voice in the chat and a virtual try-on aren’t documented. AskSpot searches your catalogue by photo, shows products on the shopper or in their room in a virtual fitting room, and takes spoken questions and reads its answers aloud inside the chat.
Can ChatBot.com answer support emails or cancel orders?
ChatBot.com’s AI answers order-status questions in the chat, and emails go to the inbox and ticketing system for your team to answer. Order cancellations aren’t advertised, and returns are answered as questions. AskSpot’s AI Inbox Agent answers support emails itself inside Freshdesk, Thulium or Zendesk, and the Agent cancels orders once you allow it in settings and runs a configurable returns workflow.
What is the best ChatBot.com alternative for e-commerce?
If you want an AI agent that sells with photo search, a virtual fitting room, voice and checkout in the chat, handles orders and support emails, and charges per conversation instead of per seat and per resolution, AskSpot is a strong ChatBot.com alternative. It reads your catalogue and order data, answers in 200+ languages, and comes set up for you at a flat rate with $0.22 (€0.18) per extra conversation.
Comparisons
How AskSpot compares
See how AskSpot stacks up against the other AI chat and support tools for online stores – same rubric, real pricing.