The short answer
Close rivals, different reach
AskSpot and Molin are both AI shopping-and-support agents for online stores. Molin is self-serve and built for smaller stores: a permanent free plan, low entry prices, and Messenger, Instagram and AI phone calls live today. Its AI answers tickets inside Molin’s own built-in inbox – handy if you have no helpdesk yet, but if you already run Zendesk, Freshdesk or Thulium, Molin doesn’t advertise a way to work inside it. AskSpot is a catalog-aware sales and support Agent that we set up for you: it searches your products (including by photo), offers a virtual fitting room, helps shoppers check out inside the chat, and answers order questions across the storefront, your helpdesk and the Allegro and Amazon marketplace inboxes – in 200+ languages, with no cap on your catalogue.
Choose AskSpot if…
You run a large catalogue or sell on several platforms and marketplaces (Magento, PrestaShop, IdoSell, Allegro, Amazon), want an AI that works inside the helpdesk you already run (Freshdesk, Thulium, Zendesk) and answers email tickets on its own, and want a team to set the Agent up for you – included in the price.
Choose Molin if…
You run a small store with under 50,000 products, have no helpdesk yet, want to set everything up yourself at the lowest price, and need Messenger, Instagram or AI phone calls today – and you can do without a virtual fitting room, voice in the chat and checkout inside the chat.
Feature comparison
AskSpot vs Molin, capability by capability
The same 17-point rubric we score every tool on. A tick means the vendor documents it; a tilde means limited or partial; a dash means it isn’t advertised.
| Capability | AskSpot | Molin |
|---|---|---|
| Selling | ||
| Product search & recommendationThe shopper describes what they want and the Agent finds and recommends products from your own catalogue. | ✓ | ✓ |
| Visual search by photoThe shopper uploads a photo and the Agent finds matching or similar products. | ✓ | ✓ |
| In-chat product cards + add-to-cartReal product cards inside the chat, with add-to-cart – no leaving the conversation. | ✓ | ✓ |
| Voice in chatThe shopper can speak a question and hear the answer read aloud – inside the website chat, not a phone line. | ✓ | – |
| Agentic checkout / copilotThe Agent can browse, choose options and take the shopper through checkout. | ✓ | ~ |
| Proactive messages & cart recoveryThe Agent reaches out at the right moment and wins back abandoned carts. | ✓ | ✓ |
| Virtual fitting room / visualizationThe shopper sees how a product looks on them or in their space before buying – a virtual try-on. | ✓ | – |
| Revenue / conversion analyticsReporting that ties chat activity to carts, orders and revenue. | ✓ | ✓ |
| Support & reach | ||
| Order tracking (WISMO), cancels & returnsThe Agent reads order data to answer ‘where is my order?’ and handle returns. | ✓ | ✓ |
| Helpdesk / inbox agentAn AI agent that also answers support emails in your helpdesk inbox, not just live chat. | ✓ | ~ |
| Full helpdesk suite (macros, SLAs, seats)A complete seat-based helpdesk – macros, SLAs and agent seats for a support team. | – | ~ |
| Social / messaging channelsAnswering on WhatsApp, Instagram, Messenger and other messaging channels. | soon | ✓ |
| Marketplace inbox (Allegro, Amazon)The Agent answers buyer messages inside Allegro and Amazon marketplace inboxes. | ✓ | – |
| General | ||
| Grounded / low-hallucination answersAnswers stay tied to your real data, so the Agent does not make things up. | ✓ | ✓ |
| Knowledge baseCurate your own Q&A and point the Agent at your site, so it answers on-brand. | ✓ | ✓ |
| Onboarding & human supportA dedicated team helps you set up – including done-for-you Agent configuration – and supports you after. | ✓ | ~ |
| Free tierA permanent free plan, not just a trial or demo. | ~ | ✓ |
| Capabilities documented (of 17) | 14 | 10 |
✓ documented~ limited / partial– not advertisedsoon on the roadmap
How AskSpot works: one Agent across two channels – its own storefront chat and your existing helpdesk inbox. It plugs into the helpdesk you already run (Freshdesk, Thulium, Zendesk, Allegro, Amazon) rather than replacing it.
Scored against each vendor’s public product, pricing and documentation pages, October 2026. AskSpot is scored on the same rubric. Where AskSpot trails: Molin ships a permanent free plan, Messenger, Instagram and AI phone calls today, and ready-made apps in the Shopify and Shoper app stores.
Limits and extras
Not part of the 17-point score – but these decide what you pay as you grow.
| Limit or extra | AskSpot | Molin |
|---|---|---|
| Product catalogue size | Unlimited | 2,000 / 10,000 / 50,000 products by plan; unlimited on Enterprise |
| Knowledge base | No cap on pages or URLs | 20–100 preset answers and 1M–10M characters by plan |
| Team seats | No seat fees | $19 (≈ €18) per seat a month; free on Enterprise |
| Custom product feed | Included | Enterprise only |
| Mobile apps (iOS, Android) | Included | Coming soon |
| WooCommerce | Native integration | Coming soon |
| Several stores in one account | Included (€49 per extra domain) | Coming soon |
| Order cancellation | Included, with a configurable workflow | Scale plan and up |
| Conversation data export | Included | Enterprise only |
| Done-for-you setup | Included | $500 (≈ €463) one-off |
Pricing
What each one costs
AskSpot charges a flat rate per conversation; Molin sells plans capped by conversations and catalogue size. So compare the all-in cost at the same volume, not the sticker price. Figures from each vendor’s pricing page (monthly billing), October 2026 – in US dollars, as each vendor lists them, with euros alongside.
AskSpot
$290 / month
(€250) at ~1,250 conversations – flat rate, everything in.
- Includes 1,250 conversations a month
- Then $0.22 (€0.18) per extra conversation
- No cap on catalogue size, no per-seat fees
- Done-for-you setup and a dedicated success manager included
Molin
$139 / month
(≈ €129) at ~1,250 conversations – Scale plan (monthly).
- Free plan (25 conv/mo) · Startup $23/mo (125 conv) · Growth $65/mo (500) · Scale $139/mo (1,250)
- Catalogue caps of 2,000 / 10,000 / 50,000 products – Enterprise above that
- Startup and Growth stop at their limit; Scale charges $0.20 (≈ €0.19) per extra conversation
- Extra team seat $19/mo (≈ €18); done-for-you setup $500 (≈ €463) one-off
| All-in cost / month | AskSpot | Molin |
|---|---|---|
| ~1,250 conversations | $290 (€250) – everything in | $139 (≈ €129) – Scale plan |
| ~2,000 conversations | $455 (€385) | $289 (≈ €268) – Scale + overage |
On list price, Molin is cheaper – about half of AskSpot’s cost at 1,250 conversations, and about a third less at 2,000 – and its free plan is real. What the sticker leaves out: the plans are capped by catalogue size (50,000 products on Scale, Enterprise above that), every extra team seat costs $19 a month, a custom product feed and data exports need Enterprise, and a done-for-you setup is a $500 one-off. AskSpot has no catalogue cap and no seat fees, and the setup and a dedicated success manager are part of the flat rate – 1,250 conversations included, then $0.22 (€0.18) each. Molin figures are monthly billing in US dollars from its pricing page, with euros at €1 ≈ $1.08, October 2026.
The honest split
Where each tool is stronger
AskSpot is stronger at
- Helping the shopper check out inside the chat (agentic copilot)
- Virtual fitting room and product visualization
- Answering in the Allegro and Amazon marketplace inboxes
- Working inside the helpdesk you already run (Freshdesk, Thulium, Zendesk) and answering email tickets on its own – Molin keeps tickets in its own inbox, and its email channel is still coming soon
- A configurable cancel and return workflow – the Agent cancels orders itself once you allow it in settings, or collects every detail for your team
- Native WooCommerce, Magento, PrestaShop, IdoSell and AtomStore integrations
- No cap on your catalogue, mobile-app support and several stores in one account – plus 200+ languages against 90+
- Done-for-you setup and a dedicated success manager, included in the price
Molin is stronger at
- A lower list price and a permanent free plan (25 conversations a month)
- A simple built-in helpdesk for its own channels – handy if you don’t have one yet
- Messenger, Instagram and AI phone calls, live today
- Issuing refunds inside the chat (Scale plan and up)
- A self-serve start with a 14-day trial of the paid plans, and ready-made apps in the Shopify and Shoper app stores
- Shoprenter and UNAS integrations for Hungarian stores
See AskSpot on your own catalogue
Start a free trial today, no credit card required, and set it up in the panel – or book a demo and we’ll set it up on your products for you.
One platform, two Agents
The AI Chat & Inbox Agents
AskSpot is two Agents on one platform – the on-site AI Chat Agent that sells from your own catalogue, and the AI Inbox Agent that answers across your helpdesk and marketplace inboxes, in 200+ languages.
spotBy industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Proof
Stores already running AskSpot
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
FAQ
AskSpot vs Molin – common questions
Is AskSpot better than Molin?
It depends on the store. For larger catalogues and stores selling across several platforms and marketplaces, AskSpot does more: in-chat checkout, a virtual fitting room, the Allegro and Amazon inboxes, an email Agent that answers tickets on its own, 200+ languages and a done-for-you setup. For a smaller store that wants to start free, set itself up and answer on Messenger, Instagram and the phone today, Molin is a strong, cheaper fit. The capability table and pricing above lay out the trade.
How much does Molin cost?
Molin sells monthly plans capped by conversations and catalogue size: a free plan (25 conversations, 500 products), Startup $23 (125 conversations), Growth $65 (500) and Scale $139 (1,250 conversations, 50,000 products), with $0.20 per extra conversation on Scale. Extra team seats are $19 a month and a done-for-you setup is $500 one-off. At about 1,250 conversations a month that is $139 (≈ €129) against AskSpot’s $290 (€250), and at 2,000 $289 (≈ €268) against $455 (€385). Checked October 2026 – see Molin’s pricing page for current rates.
Does Molin work with WooCommerce, Magento or Allegro?
Molin has official apps for Shopify, Shoper, Shoprenter and UNAS. On WooCommerce it installs as a script, and its plugin is listed as under development. Magento, PrestaShop, IdoSell, AtomStore and the Allegro and Amazon marketplace inboxes are not advertised on its public pages as of October 2026. AskSpot integrates natively with all of them.
Can Molin answer emails and phone calls?
Phone, yes – AI phone calls are open on every Molin plan since September 2026, and each call counts as a conversation. Email is newer: Molin’s AI writes email replies when an agent asks for them, rather than answering the inbox on its own. AskSpot’s AI Inbox Agent answers support emails inside your existing helpdesk (Freshdesk, Thulium, Zendesk) and in the Allegro and Amazon marketplace inboxes.
What is the best Molin alternative for e-commerce?
If you have outgrown a self-serve chatbot – a catalogue above 50,000 products, several platforms or marketplaces, or a support inbox the AI should answer on its own – AskSpot is a strong Molin alternative. It reads your catalogue and order data, works on every major e-commerce platform (including Magento, PrestaShop, IdoSell and AtomStore), answers in 200+ languages, and comes set up for you at a flat rate with $0.22 (€0.18) per extra conversation.
Comparisons
How AskSpot compares
See how AskSpot stacks up against the other AI chat and support tools for online stores – same rubric, real pricing.