Freshdesk integration
AI Inbox Agent for Freshdesk
Reads, categorises and answers tickets inside Freshdesk – on the queue you choose, and never before you switch it on.
What you get
- Repetitive tickets answered without a human
- Order and delivery questions resolved from your store data
- Replies in the customer’s language, on every market you serve
- Consistent answers on returns, shipping and policies
- Overnight and weekend volume handled before your team logs in
- Escalation to your team the moment it should happen
Requirements
It plugs into the helpdesk you already run
Connection
API key
Code to write
None
Agents
One per market
own name, language and knowledge
Rollout
Test, draft, live
- Portal
- Chat
- Phone
- Feedback widget
- Outbound email
How the connection is built
Three layers, and you draw the boundary
No forwarding rules and no mailbox migration. The Agent works inside Freshdesk, on the tickets you hand it.
01
API connection
Your Freshdesk domain and an agent API key – copied from Profile Settings on any agent with ticket access, available on Freshdesk’s paid plans – entered once in the AskSpot panel. Nothing is installed on your side and no code is written. Run several Agents if you sell in several markets – each with its own name, language and knowledge base.
Required
02
The queue it owns
Choose the groups, ticket statuses and sources the Agent works on – email, portal, chat, phone, feedback widget or outbound. Everything outside that selection stays with your team, untouched – the Agent never sees it.
Required
03
Store and order access
Connect your catalog and orders and the Agent resolves “where is my parcel?” instead of routing it to a person. Start read-only and extend the permissions when you’re ready for it to act on orders – the two layers above already work without this one.
Optional
Scope and control
You draw the line, ticket by ticket
What it picks up
- Groups and queues you choose
- Ticket statuses you choose
- Channels you choose
- A separate Agent per market
What it never touches
- Senders and whole domains you exclude
- Subjects you exclude – legal, complaints, press
- Anything outside the queue you chose
- Anything at all, while test mode is on
See it working in your inbox
Try it free and set it up in the panel – or book a demo and we’ll run the Agent on your own queue, in test mode, before anything is sent.
Going live
Nothing reaches a customer until you say so
Three modes, switched from the panel. Most teams spend a week in each before moving on – and you can step back at any time.
Mode 01
Test mode
The Agent works through real tickets and writes real answers. None of them are sent. You read what it would have said and decide whether you trust it.
Mode 02
Draft mode
Answers are prepared as drafts inside Freshdesk. Your Agent reads each one and decides whether to send it, edit it first, or write their own. The customer only ever sees what a human approved.
Mode 03
Responder on
The Agent replies on its own, inside the queue you defined and nowhere else. One toggle takes you back to drafts if you want a closer look again.
You decide when – and if – AskSpot goes live.
No leap of faith, no lock-in.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce – with data protection, reliable AI and full operational control.
One platform, two Agents
Meet the Agents behind AskSpot
By industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Case studies
Real results for e-commerce stores
See how online retailers use AskSpot to automate conversations, reduce support workload and grow sales.
How chat advice puts €1.9M of garden furniture in baskets a month
Meblobranie's AskSpot Agent answers the questions garden furniture is bought on – size, colour, anchoring, spare nets. Chat advice puts €1.9M into the cart a month, 20% of chats fill a basket, 70% resolved.
Read the story →
How SFD turns 26% of chats into cart-adds
SFD's AskSpot Agent adds a supplement to the basket in 26.2% of chats and resolves 63% with no human – 4,200 conversations a month across chat and email.
Read the story →
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
Before you connect
The questions a support lead asks first
Everything worth settling before an AI Agent goes anywhere near your customers.
Will it answer a ticket without us seeing it first?
Not unless you decide it should. The Agent starts in test mode, where it writes answers that are never sent. Draft mode is the middle step: it prepares replies inside Freshdesk and your team chooses whether to send, edit or discard each one. Only when you switch the responder on does it reply by itself.
Which tickets does it actually touch?
Only the groups, statuses and sources you select. You can also exclude individual senders, whole domains, and any subject line you’d rather it left alone. Everything else stays with your team.
What can it do with orders?
Whatever you grant it, and nothing more. Most teams start read-only, so the Agent can look an order up but never change it. When you’re ready, you can extend the permissions to let it act – cancel, edit or start a return – scoped to exactly the operations you approve.
Does it work across our markets?
Yes. Run a separate Agent per market, each with its own name, language and knowledge base, all reporting into the same panel. Customers are answered in the language they wrote in.
How fresh is the product data it answers from?
The product feed is re-read automatically once every 24 hours. Our support team can trigger a re-sync on request when you’ve made a large change, and higher plans run the sync more frequently.
Where does our data live?
Inside the EU, and never used to train external AI models. Deleted on request. More on security →
What if we want it gone?
Switch the responder off and revoke the API key. Your tickets, history and workflows stay exactly where they are – they never left Freshdesk.