Custom integration
AI chat for any e-commerce platform
Not on the list above? If your store can expose products and orders in any machine-readable way, AskSpot can read it — bespoke platforms, headless stacks and ERP-driven catalogs included.
What you get
- Works with bespoke, headless and in-house platforms
- Three ways in: API, product feed, or reading your site
- Orders from wherever they live — store, ERP or WMS
- No plugin to install and no platform to migrate to
- Available around the clock, in every language you sell in
- A solutions engineer scopes it with you before you commit
Requirements
If it can output data, we can read it
Platform
Any
Front-end
One script tag
Migration
None
Catalog size
No ceiling found
largest live store: 400,000 products
- Headless and PWA
- In-house platforms
- Sylius, Spree, Saleor
- ERP-driven catalogs
- B2B price lists
- Page caching and CDNs
How the connection is built
Three layers. Two are enough to go live.
The same three layers as every other platform. What changes is only how we reach your data — and there is more than one way in.
01
Your catalog, three ways in
Pick whichever you already have. An API — yours, your ERP’s, or your PIM’s. A product feed — the XML or CSV you already generate for Google Merchant Center or price comparison sites. Or your site itself — point us at a sitemap and we read the product pages directly, which is the route for stores with no feed and no API at all. Whichever it is, the source is re-read automatically every 24 hours — more often on higher plans.
Required
02
Front-end snippet
One asynchronous script tag, anywhere your stack renders HTML — server-rendered templates, a React or Vue app, or your tag manager. It loads off the critical path and needs no framework of its own.
Required
03
Orders, from wherever they live
Orders rarely sit where the storefront does. We read them from whichever system is authoritative for you — the store, an ERP, a WMS, an order-management layer — over its own API. Start read-only and extend the permissions when you’re ready for the assistant to act on orders.
Optional
No plugin to wait for and nothing to install. A solutions engineer walks your stack with you first, so you know what the connection looks like before you commit to anything.
Placement and control
You decide how it shows up
Three display modes, set per store from the dashboard. Switch between them at any time — no code change and no redeploy.
Live chat window
A pop-up in the corner of the page. The familiar option, and the least intrusive.
Slide-out window
Slides in from the side over your page. More room for product cards and longer answers.
Copilot mode
Shifts your page content aside instead of covering it, so the customer keeps browsing while they ask.
Appearance
- Your brand colour and logo
- Custom CSS on the widget
- Your own welcome and privacy text
- Six quick-action starter questions
Behaviour
- Desktop and mobile set separately
- A delay before the button appears
- Hidden on any page you choose
- Your own JavaScript on top
Tell us about your stack
A scoping call with a solutions engineer, not a sales pitch. We look at how your data is exposed and tell you plainly what the connection would take.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce — with data protection, reliable AI and full operational control.
Case studies
Real results for e-commerce stores
See how online retailers use AskSpot to automate conversations, reduce support workload and grow sales.
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
How Militaria resolves 72% of chats in 9 languages
Militaria.pl runs AskSpot across three domains in nine languages: 27% add-to-cart after a chat, 72% resolved with no human, 16,600 conversations a month.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Konesso turns 1 in 5 chats into an order
Coffee is chosen by taste, machines by fit. Konesso's AskSpot agent does both: 21.6% of chats end in a purchase, 68% resolved, €47,600 of orders a month.
Read the story →
How Mamabrum serves customers in 20 languages with one team
How Mamabrum reduced customer service inquiries by 30% and serves customers in 20 languages across 20+ EU storefronts with AskSpot — chat and email answered from one catalogue.
Read the story →
See every story
Every merchant we have measured — what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage — from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value — they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”
“Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
Before you install
The questions your developer will ask
What a custom connection actually involves, before anyone books a call.
We have no product feed at all. Is that a blocker?
No. A sitemap is enough — we read your product pages directly and build the catalog from what is on them. A feed or an API is faster to set up and more precise, so we prefer them when they exist, but their absence does not stop the project.
Our orders live in an ERP, not the shop. Does that work?
Yes — that is the normal case for larger merchants. We connect to whichever system is authoritative for order state, over its own API. Permissions are yours to set: most teams start read-only, then extend to actions like cancellations or returns once they are comfortable.
How long does a custom connection take?
Up to two weeks, and often less. A clean feed or a documented API is close to a standard rollout; a bespoke source needs mapping work first, which is what the scoping call is for. If your case looks like an exception, we will tell you up front rather than after signing.
How large can the catalog be?
We have not found a ceiling yet. The largest store running on AskSpot today carries 400,000 products with variants and multi-currency pricing, and nothing in the architecture caps it there.
How fresh is the catalog data?
The feed is re-read automatically once every 24 hours. Our support team can trigger a re-sync on request when you’ve made a large change, and higher plans run the sync more frequently — each rebuild of the search index has a real cost, which is why it isn’t continuous by default.
Where does our data live?
Inside the EU, and never used to train external AI models. Deleted on request. More on security →
What if we want it gone?
Delete the script tag and revoke the key. Nothing is left behind in your theme, your database or your checkout.