Shopify integration
AI chat for Shopify
Answers product, order and policy questions straight from your store — live in an afternoon, with no theme development.
What you get
- Product questions answered from your live catalog
- Order status handled without an agent
- Shipping, returns and store policies answered consistently
- Prices and stock synced from your catalog daily
- Available around the clock, in every language you sell in
- Handed to your team the moment it should be
Requirements
It fits the stack you already run
Platform
Any Shopify plan
Install
One script tag
Theme changes
None
Catalog size
No ceiling found
largest live store: 400,000 products
- Shopify Plus
- Online Store 2.0
- Markets and multi-currency
- Multi-language
- Headless and Hydrogen
- Page caching and CDNs
How the connection is built
Three layers. Two are enough to go live.
Nothing hidden and nothing bespoke — the same three connections on every platform we support, with the Shopify specifics called out.
01
Product feed
Point us at your product feed — the same one Google Merchant Center reads — or let us read your Shopify catalog through the Admin API. Titles, descriptions, variants, prices and stock come across, and the feed is re-read automatically every 24 hours — more often on higher plans.
Required
02
Front-end snippet
One asynchronous script tag in theme.liquid, or through your tag manager. It loads off the critical path and survives your next theme update.
Required
03
Order API
Shopify API keys let the assistant answer “where is my order?” on its own. Start read-only and extend the permissions when you’re ready for it to act on orders — everything above already works without this layer.
Optional
A dedicated Shopify app is in development. Until it ships, the script tag above is the whole install.
Placement and control
You decide how it shows up
Three display modes, set per store from the dashboard. Switch between them at any time — no code change and no redeploy.
Live chat window
A pop-up in the corner of the page. The familiar option, and the least intrusive.
Slide-out window
Slides in from the side over your page. More room for product cards and longer answers.
Copilot mode
Shifts your page content aside instead of covering it, so the customer keeps browsing while they ask.
Appearance
- Your brand colour and logo
- Custom CSS on the widget
- Your own welcome and privacy text
- Six quick-action starter questions
Behaviour
- Desktop and mobile set separately
- A delay before the button appears
- Hidden on any page you choose
- Your own JavaScript on top
See the platform on your store
Book a demo and we’ll show both modules working on your catalog.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce — with data protection, reliable AI and full operational control.
One platform, two agents
Meet the agents behind AskSpot
By industry
Which industry are you in?
Every vertical asks different questions — see how AskSpot answers them from your store’s own catalogue.
Case studies
Real results for e-commerce stores
See how online retailers use AskSpot to automate conversations, reduce support workload and grow sales.
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 9 languages
Militaria.pl runs AskSpot across three domains in nine languages: 27% add-to-cart after a chat, 72% resolved with no human, 16,600 conversations a month.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
Read the story →
How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot agent answers dimensions, materials and wind ratings — €412,000/mo in chat orders.
Read the story →
How Edinos resolves 56% of furniture chats
Edinos' AskSpot agent answers furniture fit, colour and delivery across 35,818 products — 56% of chats resolved, 15.2% add to cart, 58% CTR.
Read the story →
How SFD turns 26% of chats into cart-adds
SFD's AskSpot agent adds a supplement to the basket in 26.2% of chats and resolves 63% with no human — 4,200 conversations a month across chat and email.
Read the story →
See every story
Every merchant we have measured — what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot has become important support for Ogrodosfera in day-to-day customer service — it answers repetitive questions about products, delivery, payments and orders quickly, even outside our consultants’ working hours, and helps customers search a broad catalogue: from parameters and dimensions to assembly, use and choosing accessories. It takes routine contacts off the team, giving shorter response times, more consistent communication and a better customer experience in peak season. We treat AskSpot not just as a support-automation tool, but as part of developing customer experience and sales.”
“AskSpot enables us to provide superior support for Ariston customers at every stage — from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value — they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints — relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
Before you install
The questions your developer will ask
Everything a technical owner checks before approving a script on a production store.
Will it slow the store down?
The snippet loads asynchronously from a CDN, off the critical rendering path. It does not block your theme, your page builder or your caching layer.
What can it do with orders?
Whatever you grant it, and nothing more. Most stores start read-only, so the assistant can look an order up but never change it. When you’re ready, you can extend the permissions to let it act — cancel, edit or start a return — scoped to exactly the operations you approve.
How fast are the answers?
One to two seconds to a visible reply, including the catalog lookup behind it.
How big can the catalog be?
We haven’t found a ceiling yet. The largest store running on AskSpot today carries 400,000 products with variants and multi-currency pricing, and nothing in the architecture caps it there.
How fresh is the catalog data?
The feed is re-read automatically once every 24 hours. Our support team can trigger a re-sync on request when you’ve made a large change, and higher plans run the sync more frequently — each rebuild of the search index has a real cost, which is why it isn’t continuous by default.
Where does our data live?
Inside the EU, and never used to train external AI models. Deleted on request. More on security →
What if we want it gone?
Delete the script tag and revoke the key. Nothing is left behind in your theme, your database or your checkout.