BaseLinker integration
AI order handling for BaseLinker
Answers “where is my order?” from your live BaseLinker orders – across every channel you sell on, in the shopper’s language, around the clock.
What you get
- “Where is my order?” answered without a human
- Order status looked up live, from the customer’s own e-mail
- One connection for orders from every channel BaseLinker manages
- Answers in the customer’s language, on every market you serve
- Read-only by design – it never changes an order
- Overnight and weekend questions handled before your team logs in
Requirements
It plugs into the order backend you already run
Connection
API key
Code to write
None
Agents
One per market
own name, language and knowledge
Access
Read-only
- Order status
- Tracking & delivery
- Returns
- Multi-channel orders
- Multi-market
- Post-sale
How the connection is built
One token, and the Agent answers order questions
No feed to build and no code. AskSpot reads your BaseLinker orders through a single API token – nothing else.
01
API token
Your BaseLinker API token – generated under My account → API – entered once in the AskSpot panel, under AI Chats → Order handling. Nothing is installed on your side and no code is written. Run several Agents if you sell in several markets – each with its own name, language and knowledge base.
Required
02
Order lookup
With the token, the Agent looks up an order’s status from the customer’s e-mail address and answers “where is my order?” – status, shipping and delivery – without a human. It reads order data only; it never changes anything in your account.
Required
03
Every channel in one place
BaseLinker gathers orders from your marketplaces and shops into one account, so a single connection lets the Agent answer about an order no matter where it was placed.
Included
Scope and control
Read-only, and you keep control
What it can do
- Look up an order’s status by e-mail
- Answer shipping and delivery questions
- Cover orders from every channel BaseLinker manages
- A separate Agent per market
What it never does
- Change, cancel or edit an order
- Anything beyond looking up order data
- Store your token anywhere but your own panel
- Anything at all, while test mode is on
See it answer order questions
Try it free and set it up in the panel – or book a demo and we’ll run the Agent on your own orders, in test mode, before anything is sent.
Going live
Nothing reaches a customer until you say so
Three modes, switched from the panel. Most teams spend a week in each before moving on – and you can step back at any time.
Mode 01
Test mode
The Agent works through real order questions and writes real answers. None of them are sent. You read what it would have said and decide whether you trust it.
Mode 02
Draft mode
Answers are prepared as drafts for your team. They read each one and decide whether to send it, edit it first, or write their own. The customer only ever sees what a human approved.
Mode 03
Answering live
The Agent answers on its own, from your live order data. One toggle takes you back to drafts if you want a closer look again.
You decide when – and if – AskSpot goes live.
No leap of faith, no lock-in.
Security and control you can trust
AskSpot is designed to operate safely in demanding e-commerce – with data protection, reliable AI and full operational control.
One platform, two Agents
Meet the Agents behind AskSpot
By industry
Which industry are you in?
Every vertical asks different questions – see how AskSpot answers them from your store’s own catalogue.
Case studies
Real results for e-commerce stores
See how online retailers use AskSpot to automate conversations, reduce support workload and grow sales.
How Morele.net cut customer service costs by 90%
Morele.net cut support costs 90%, from 50 agents to 5. AskSpot resolves 65% of its 37,600 monthly chats with no human and answers Allegro questions too.
Read the story →
How Militaria resolves 72% of chats in 8 languages
Militaria.pl runs AskSpot across three domains in eight languages: 61% recommendation click-through, 26% add-to-cart after a chat, 72% resolved with no human.
Read the story →
How 4FIZJO resolves 61% of customer chats with AI
AskSpot's AI Chat resolves 61% of 4FIZJO's 21,360 monthly chats with no human across 6 markets; its Inbox Agent auto-resolves 25% of email tickets.
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How Ogrodosfera turns garden questions into €412,000 a month
A pergola is bought on specs, not on a whim. Ogrodosfera's AskSpot Agent answers dimensions, materials and wind ratings – €412,000/mo in chat orders.
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How PHH Group handles 56,000 marketplace chats a month
PHH Group runs AskSpot across pigu.lt, 220.lv, kaup24.ee and hobbyhall.fi – 56,000 conversations a month, 43% in the native apps, 55% resolved by AI.
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How Senetic turns 19.5% of technical IT chats into cart-adds
Senetic's AskSpot Agent answers port, PoE and compatibility questions across seven European storefronts. 19.5% add to cart, 8.1% buy, 62% resolved by AI.
Read the story →
See every story
Every merchant we have measured – what shoppers asked, what the agent did, and the numbers it moved.
Browse them all →
Testimonials
What our customers say
Reviews from e-commerce companies that automate support and improve customer experience with AskSpot.
“AskSpot enables us to provide superior support for Ariston customers at every stage – from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”
“AskSpot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service.”
“AskSpot has significantly improved customer service in our stores. The assistant not only searches the product catalog and helps customers choose the right hardware, but also automatically checks the status of orders and complaints – relieving the team and shortening response times.
The greatest value for us is the scalability of the solution and the ease of integration with additional stores and markets. We treat AskSpot as a strategic component of our customer experience development and sales automation.”
“We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage.
Beyond the ease of use, the detailed analytics and reports are of enormous value – they help us make better decisions around customer satisfaction. Behind AskSpot stands a team that puts innovation first and keeps developing the product to match changing business needs.”
“I really like how easy it was to configure and launch AskSpot. … It presents products nicely, it features the most important product attributes, and the add to cart button within the chat really helps shorten the customer’s purchase journey. The AI quickly finds and suggests the best product to customers, saving a lot of time compared to humans.”
“At GadziSklep, customers often need more than product information – they’re looking for specific advice on keeping their animal. AskSpot helps them choose the right products for a given species, answers their questions and guides them through the range even when our team is already off. That lets us stay available to customers almost around the clock, without losing service quality. It’s a solution that brings knowledge, advice and sales together in one place.”
See every testimonial
Read what the e-commerce teams who put AskSpot live say about working with it.
Check all the testimonials →
Before you connect
The questions a support lead asks first
Everything worth settling before an AI Agent goes anywhere near your customers.
Will it answer a customer without us seeing it first?
Not unless you decide it should. The Agent starts in test mode, where it writes answers that are never sent. Draft mode is the middle step: it prepares replies and your team chooses whether to send, edit or discard each one. Only when you switch it to live does it answer by itself.
Which orders can it see?
Any order in your BaseLinker account, looked up by the customer’s e-mail address – across every channel BaseLinker manages. It reads order data only and changes nothing.
What can it do with our orders?
Look them up, and nothing else. It reads an order’s status by the customer’s e-mail to answer “where is my order?”. It never changes, cancels or edits an order.
Does it work across our markets?
Yes. Run a separate Agent per market, each with its own name, language and knowledge base, all reporting into the same panel. Customers are answered in the language they wrote in.
How fresh is the order status it gives?
It’s looked up live. When a customer asks, the Agent queries BaseLinker for that order at that moment, so the status it reports is current.
Where does our data live?
Inside the EU, and never used to train external AI models. Deleted on request. More on security →
What if we want it gone?
Switch it off and revoke the API token. Your orders, history and workflows stay exactly where they are – they never left BaseLinker.