Key takeaways
- BaseLinker connects with a single API token – nothing else.
- Generate it in My account → API, name it, and copy the long string.
- AskSpot uses it to look up order status by the customer’s e-mail address.
- The token is confidential – paste it only into your own AskSpot panel, never publicly.
What the connection does
BaseLinker holds your orders. With its API token, an AskSpot agent can look up an order’s status from the customer’s e-mail address and answer “where is my order?” without a human – in the shopper’s own words, at any hour. The token is the single piece of data the integration needs.
Before you start
- Access to your BaseLinker admin panel.
Step 1 – Generate an API token
The API token is a unique key that authorises an external system (here, AskSpot) to talk to your BaseLinker account.
- Sign in to your BaseLinker admin panel.
- Open My account in the top-right corner.
- In the left menu, choose the API tab.
- In the Token name field, type a name you will recognise, e.g. AskSpot_Integration.
- Click Generate token. Copy the long string it produces in full – that is your API token.
Keep the token private. The generated token is confidential. Do not share it publicly or with anyone unauthorised – paste it only into your own AskSpot panel.
Step 2 – Add the token to AskSpot
The copied token is the only data the integration needs. You add it yourself in the AskSpot partner panel – there is no need to send us anything:
- Sign in to partners.askspot.io.
- Open the AI Chats section and go to Order handling.
- Click Add order platform and choose Baselinker from the list.
- Paste the token into the API key field and click Save connection.
Stuck? Ask the built-in assistant. The AskSpot panel has an AskSpot Assistant in the top-right corner. Tell it what you want to set up and it walks you through connecting and configuring the agent – you don’t have to do it alone.
From then on the agent reads orders straight away – the connection behind “where is my order?” answered without a human.
- Required data: BaseLinker API token
- Example token:
12345-67890-ABCDEFGHIJKLMNOPQRSTUVWXYZ
Technical verification
AskSpot sends the token in the X-BLToken HTTP header to https://api.baselinker.com/connector.php and calls getOrders to find the orders tied to a customer’s e-mail address.
For placement, display options and the full picture, see the BaseLinker integration.
What does AskSpot need from BaseLinker?
Just one thing: an API token, generated in My account → API. That single token is enough to run the integration.
What can the agent do with the token?
Read order data – it looks up order status by the customer’s e-mail address to answer “where is my order?”. It does not change anything in your account.
Is the token safe to share?
Treat it as confidential – it authorises access to your BaseLinker data. Paste it only into your own AskSpot panel, and never post it publicly.
