spotSales the agent assisted
What the agent helped add to the cart
Shoppers use the agent to choose — and it moves them to the decision. Every figure here is the agent’s own measured contribution to the cart.
1 in 5
chats end with an add to cart
€334k
of furniture added to the cart a month
€270
average item the AI helped add
9
messages of advice to get there
Before AskSpot
A showroom’s worth of questions, arriving at all hours
Furniture is a considered purchase. Shoppers want exact dimensions, what’s in the set, whether a piece matches what they already own, and how long delivery takes. On the shop floor a salesperson answers all of it — but online those same questions pile up, and 4 in 10 arrive after the showroom has closed.
Answering each one needs the catalog at hand: specs, finishes, stock, lead times. Without that, a shopper who can’t get a straight answer at 9pm simply closes the tab.
Sales channels
Online + showroom
Busiest enquiry window
after 6pm
Help outside showroom hours
none
Rollout
How they rolled it out
One agent, set up in stages — the catalog first, then guided advice, then the order and delivery questions that follow. Every answer comes from Twoje Meble’s own product data.
Step 01
Catalog & specs
Dimensions, finishes, what’s in the set
The full furniture catalog went in first, so the agent answers specs from the product pages themselves — down to citing the assembly guide for a wardrobe’s interior.
What shoppers ask
- Is the slatted frame included?
- Can I see inside this wardrobe?
- Can I get this in another colour?
Step 02
Guided advice
Finding the right piece
Budget-led search and “match my collection” requests, answered against the live catalog — the agent proposes a piece, links it, and adds it to the cart.
What shoppers ask
- I’m looking for a chest of drawers
- Match a wardrobe to my Miro bed
- A shelf unit in black onyx?
Step 03
Orders & delivery
Lead times, payments, tracking
The questions that follow a big-ticket order — 6-week made-to-order lead times, installment plans, cash on delivery, and where the parcel is — pulled from the order and payment systems.
What shoppers ask
- Do I really wait 6 weeks?
- Can I pay in installments?
- Where’s my order?
From real conversations
What Twoje Meble shoppers actually ask
Choosing the piece dominates: dimensions, materials, what's in the set, and "which one fits my room?" Specs and finding-the-right-piece together are two-thirds of tagged chats — the showroom-floor questions, answered at any hour.
Based on 2,056 tagged conversations over 30 days · about 9 messages each · 41% arriving after the showroom closes.
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Every merchant we have measured — what shoppers asked, what the agent did, and the numbers it moved.
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