Customer Support Inbox
AI agent
for e-commerce
Resolve 75% of support tickets automatically — without adding headcount.
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Why e-commerce support teams can't keep up
High ticket volume
Hundreds of repetitive questions every day — order status, returns, product specs. Your team is stuck answering the same things instead of solving real problems.
Rising CS costs
Every new market, every seasonal spike means hiring more people. Headcount doesn't scale. AI does.
Slow response times
Customers expect instant answers at 2am on a Sunday. A team of humans can't deliver that — an AI agent can.
See what AskSpot looks like on your store.
2-week free trial. 2–3 day implementation. No lock-in.
AI reads, classifies, and prioritises
AskSpot reads every incoming message — chat, email, marketplace inbox — understands the intent, and knows exactly what action is needed.
Order status, product info, return policy — in real time
The agent connects to your OMS, product feed, and knowledge base to pull the right answer instantly. No guessing, no hallucinations.
Full response or action taken — without a human
AskSpot sends a complete reply to the customer, or takes the action directly: flags the ticket, changes order status, initiates a return, routes to the right team — whatever the case requires.
Human gets the summary, not the workload
When a case needs a human, the agent hands it over with full context: intent, customer data, conversation history, suggested reply. Your team resolves in seconds, not minutes.
Everything your support team needs to handle more with less.
Three modules. One agent. Working together to reduce support costs.
Resolves tickets — no agent required
Sorts, routes, prioritises automatically
Handles orders, returns, payments
Knows when to step back — and hands off smoothly
Over 200+ teams worldwide rely on us.
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fewer support tickets
real resolution rate
tickets automated
languages supported
Integrate with the best tools in the market
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FAQs
Everything you need to know before getting started.
AskSpot connects to your live product feed and uses your catalog data - prices, descriptions, availability, specs - to answer questions accurately in real time.
Yes - AskSpot supports 20+ languages simultaneously. One store can serve customers in Polish, English, German and more without any manual configuration.
Most stores go live in 2–3 business days. No changes to your existing store setup are required.
Yes. AskSpot integrates with Shopify, IdoSell, RedCart, Allegro, Amazon and more. Implementation takes 2–3 business days.
Regular chatbots follow fixed scripts. AskSpot understands natural language, reads your live product feed in real time, and gives personalised recommendations - like a salesperson, not a decision tree.
AskSpot is an AI agent platform built exclusively for e-commerce businesses. The platform automates customer service interactions across live chat, email, and marketplace inboxes - handling product questions, order management, and support ticket resolution without human involvement.
See AskSpot in action
Talk to our team
We’re happy to help.
