AI Chat&Inbox Agent for e-commerce

Reduce cost and boost sales. Serve your customers with GenAI on your e-commerce website, marketplace, or through any inbox.

Any questions? Chat with me

Reducing Customer Service workload and Providing More Sales for:

cHAT THAT WORKS FOR YOUR CUSTOMER

Less work, more sales

Sales: Break purchase barriers and reduce contacts volume by providing instant answers, advisory and personalized recommendations

Postsales: Order updates, modifications, returns and all Customer Service operations streamlined in chat, by e-mail or marketplace platform inbox.

80%

That's our record in reducing contacts to customer service.

From sales, product question to post-sales topics. Website, marketplace and social media contacts covered.

50%

This is how much of a chat conversation is about sales.

Customers search right products for their needs, ask for advice and have product questions - we excell in those type of questions.

4.5/5

4,5/5 rate and 90% Customer Satisfaction.

It is really satifactory for customer to just write what he need and get it - find product, make order, modify order, place return, check product details...

Chat - active seller

Reducing cost is great. Making sales is even better.

Integrations

Stores, marketplaces, inboxes

See all integrations

Testimonials

Kamil Jacak

Digital Growth Expert at Militaria.pl

"Great collaboration and excellent business results. Most importantly, our customers enjoy using AskSpot because of its accurate and quick responses."

Agnė Butkutė

Head of Contact Center at PHH Group

"We have been impressed by how AskSpot delivers a seamless experience for our customers while remaining incredibly intuitive for our own team to manage. Beyond the ease of use, the deep insights and reporting which helps us make better decisions as it comes to our customer satisfaction, AskSpot is driven by a team that prioritizes innovation, ensuring the product constantly evolves to meet our changing business needs."

Dariusz Jodziewicz

Quality Director at morele.net

"Askspot is a revolutionary solution for us. We provide our customers with the key information they need instantly while simultaneously reducing the workload of customer service."

Krzysztof Cop

Customer Service Manager

"AskSpot is a genuine asset to our customer support team. It efficiently takes over routine inquiries via chat and email, freeing up our agents to concentrate on more challenging matters. As a result, customers enjoy prompt, clear, and consistent responses, which has noticeably enhanced both their experience and our overall service quality."

Michał Serafin

Vice Chief of Marketing & Ecommerce at Kodano S.A.

"AskSpot has genuinely improved our customer service — customers get answers faster, and the team handles fewer repetitive tickets."

Jakub Sadowski

Owner, KKS Sp. z o.o.

“AskSpot has significantly improved our customer support across the 20 language versions of our e-commerce store mamabrum.eu, as well as in our diverse marketplace sales—from Allegro in Poland to Amazon throughout Europe. It has streamlined our communication in multiple languages, boosted our efficiency, and helped us consistently deliver exceptional service to our customers. ”

Ewa Kosiorek

Head of Customer Service at 4fizjo

“AskSpot helped us to serve customers faster and better. Multilangual and marketplace integrations were crucial as well as search&recommendation capabilities na ability to answer even hard product questions”

Adam Stadnicki

E-commerce Sales Development Expert at Edinos.pl

“AskSpot offers the best of both worlds: the consistency of automation and the quality of natural, helpful responses.”

Tomasz Guziewicz

E-Commerce Manager w East Europe&Romania Ariston Group

“AskSpot enables us to provide superior support for Ariston customers at every stage—from pre-purchase advice to post-sale and service assistance. Equally important, Ariston benefits from the valuable insights AskSpot delivers about customer preferences, which help us continuously improve the customer experience.”